Connected Services going away in December 2022

[Acjames52]

You must have the 8" screen. Those are probably okay. It's those of us with the 9.2" ("ultimate") that lost connectivity.

I didnt know that. Yes I have a 2018 with the 8inch screen but I did get the email saying that my car was part of the ones that will lose connection.

 

[imarkvideo]

You suspect that they could based on others did, but not all cars have the same system. It's not an if I can upgrade my system then you should certainly be able to upgrade your entirely different system situation. I suspect that those who could, did, and those who couldn't didn't. And there are many more brands than just Genesis that didn't. If there is money to be made in offering an upgrade, why would you say that they just didn't want to be bothered? If they could upgrade, they certainly could offer it and set a price that is favorable to them. Since when do car makers not want to make money? Face it, if they could do it and make a buck, they would have done it. There is no sinister plot here.

The reason why I say that is there are 3rd party aftermarket plug and play modules that plugs into the ODBII port and connects to the LTE. If they can do it on the front end, I’m pretty confident Hyundai can do it on the front end or the back end. This should not be about “if they make a buck or not. It should be about reasonably standing behind hundreds of thousands of their customers who spent a lot of money for their autos to give them what they paid for. At the very least, it should be a warranted issue as many of their now inactive bluelink cars are still under warrantee. I’m a pilot for a major airline. The airlines compensate their passengers for ill doings every day.

 

[imarkvideo]

Good story. So bottomline. It affects most all manufacturers and not just Hyundia/Genisis. For most, there is no solution. For others they have to pay and for some there is a free (but may be limited) solution.

According to the article, more manufacturers are providing software updates and/or hardware upgrades to remedy the issue than not. I love the Genesis brand. But I went with the CT5 this time around due a thin dealer network, always taking weeks to get a simple part in and trying to be a luxury brand without the luxury brand dealer support. I bought a 2014 R-Spec in 2013 and a 2015 Genesis Ultimate sedan when the 2nd gen came out at the end of 2014. I still have both cars and I still love both cars. As the prices are creeping closer and closer to their competitors, I would have loved to see the dealer network evolve along with their cars/SUV’s.

 

[DaleNet]

According to the article, more manufacturers are providing software updates and/or hardware upgrades to remedy the issue than not. I love the Genesis brand. But I went with the CT5 this time around due a thin dealer network, always taking weeks to get a simple part in and trying to be a luxury brand without the luxury brand dealer support. I bought a 2014 R-Spec in 2013 and a 2015 Genesis Ultimate sedan when the 2nd gen came out at the end of 2014. I still have both cars and I still love both cars.

That is somewhat accurate. Some of the manufactures said an upgrade may be available, but automatic crash notification and SOS functions are still lost. Of those, most do not say if the upgrade is free or at customer cost. Most of them also state on some vehicles only, so actually there may be more that cannot be updated than can be. No matter, it is a shame. It would have been nice if they could have used a programable modem or external modem so upgrading could have been easily done for all of them.

 

[EdP]

The reason why I say that is there are 3rd party aftermarket plug and play modules that plugs into the ODBII port and connects to the LTE. If they can do it on the front end, I’m pretty confident Hyundai can do it on the front end or the back end. This should not be about “if they make a buck or not. It should be about reasonably standing behind hundreds of thousands of their customers who spent a lot of money for their autos to give them what they paid for. At the very least, it should be a warranted issue as many of their now inactive bluelink cars are still under warrantee. I’m a pilot for a major airline. The airlines compensate their passengers for ill doings every day.

Your first sentence shows the problem. There is no LTE to connect to.
Seems you have to modify or replace the $3500 head unit.

 

[DaleNet]

Your first sentence shows the problem. There is no LTE to connect to.
Seems you have to modify or replace the $3500 head unit.

He is correct. There is an ODB LTE module, but I think it is for a specific system. I do not think you can purchase one and plug into any system and have it work.

 

[imarkvideo]

Your first sentence shows the problem. There is no LTE to connect to.
Seems you have to modify or replace the $3500 head unit.

They specifically mention Hyundai. Hyundai and Genesis share the same telematics software so if it can be done on a Hyundai it can be done on a Genesis.

Stay Connected: How OEMs Can Rise Above the 3G Sunset

This transition from 3G networks is a defining moment for automakers. Here's what OEMs need to do to avoid losing the market to tech-forward manufacturers.

www.moj.io

This is just one example of a few that I found that uses a plug in module to connect any vehicle with and OBDII port to LTE or SVLTE. If this small company can do it, why can’t Hyundai do it? That’s the big question.

 

[EdP]

They specifically mention Hyundai. Hyundai and Genesis share the same telematics software so if it can be done on a Hyundai it can be done on a Genesis.

Stay Connected: How OEMs Can Rise Above the 3G Sunset

This transition from 3G networks is a defining moment for automakers. Here's what OEMs need to do to avoid losing the market to tech-forward manufacturers.

www.moj.io

This is just one example of a few that I found that uses a plug in module to connect any vehicle with and OBDII port to LTE or SVLTE. If this small company can do it, why can’t Hyundai do it? That’s the big question.

They may hare the same telemetics software, but do they share the same hardware? The BlueLink and Genesis app are very similar but I don't think the head unit in the G80 is the same as the Sonata. It would take someone with a good knowledge of what is in both to answer that question.

 

[imarkvideo]

They may hare the same telemetics software, but do they share the same hardware? The BlueLink and Genesis app are very similar but I don't think the head unit in the G80 is the same as the Sonata. It would take someone with a good knowledge of what is in both to answer that question.

Since they share the same telematics, Hyundai/Genesis can make a very small module, like the independent tech companies did, and simply plug it into that OBDII port as all makes and models have to have the same standardized OBDII ports. The OBDII port is the same on all vehicles made after 1995 or 1996, I can’t remember. It’s only the software that is different within the vehicle. Since the basic telematics software is the same on both the Hyundai/Kia/Genesis cars, it would be a simple inexpensive solution to this problem. If you read the link I posted earlier, a few auto manufacturers are offering a plug and play module to plug into the OBDII port and hook up to the LTE/SVLTE systems. I found a few other websites the go further into detail about the solutions each vehicle manufacturer plans to remedy the shutdown.

I started my aviation career as an A&P mechanic. I then enrolled in flight school since you have to have be certified to at least control an aircraft on the ground so why not finish the flying part. I do know a little bit about mobile telemetry, navigation, electronics, software, sensors, instruments, gauges and the like. It is of my opinion the fix to this would be an inexpensive LTE modem module to either plug in to the front end OBDII port or a simple module to be added to the back end of the OBDII more neatly integrated. 100% of all vehicle’s telematics flow through the OBDII port and can modify any parameter of the built in telematics software of any vehicle. I’m not posting to argue can it be done or not. It clearly can be done. I am arguing why Hyundai/Genesis chose not to address this serious issue like other manufacturers did. Especially vehicles that still have an active factory warranty. The federal law requires vehicle manufacturers to fix recall issues at their expense. Cutting off safety alerts is a recall issue. I realize they need to make a profit to operate. I am not against simple capitalism. What I am against is paying $$$ for options that were rendered useless and Hyundai saying, oh well too bad live with it when there is a simple fix. Even if they charge the customer out of warranty but fix for customers under warranty for free. It’s an inexpensive fix and I would happily pay for my upgrade since I am out of warranty. The independent tech companies selling an OBDII module are charging between $250 and $500 for LTE connectivity. Since I am out of warrant, I am exploring those options. But for those that own a vehicle that is under 5 years old, they should get the upgrade for free. Just my .3 cents.

 

[imarkvideo]

If they share the same telematics, it should not matter what head unit they have if they run the same software. It’s like Dell runs the same Windows software as HP. Since they share the same telematics, Hyundai/Genesis can make a very small module, like the independent tech companies did, and simply plug it into that OBDII port as all makes and models have to have the same standardized OBDII ports. The OBDII port is the same on all vehicles made after 1995 or 1996, I can’t remember. It’s only the software that is different within the vehicle. Since the basic telematics software is the same on both the Hyundai/Kia/Genesis cars, it would be a simple inexpensive solution to this problem. If you read the link I posted earlier, a few auto manufacturers are offering a plug and play module to plug into the OBDII port and hook up to the LTE/SVLTE systems. I found a few other websites the go further into detail about the solutions each vehicle manufacturer plans to remedy the shutdown.

I started my aviation career as an A&P mechanic. I then enrolled in flight school since you have to have be certified to at least control an aircraft on the ground so why not finish the flying part. I do know a little bit about mobile telemetry, navigation, electronics, software, sensors, instruments, gauges and the like. It is of my opinion the fix to this would be an inexpensive LTE modem module to either plug in to the front end OBDII port or a simple module to be added to the back end of the OBDII more neatly integrated. 100% of all vehicle’s telematics flow through the OBDII port and can modify any parameter of the built in telematics software of any vehicle. I’m not posting to argue can it be done or not. It clearly can be done. I am arguing why Hyundai/Genesis chose not to address this serious issue like other manufacturers did. Especially vehicles that still have an active factory warranty. The federal law requires vehicle manufacturers to fix recall issues at their expense. Cutting off safety alerts is a recall issue. I realize they need to make a profit to operate. I am not against simple capitalism. What I am against is paying $$$ for options that were rendered useless and Hyundai saying, oh well too bad live with it when there is a simple fix. Even if they charge the customer out of warranty but fix for customers under warranty for free. It’s an inexpensive fix and I would happily pay for my upgrade since I am out of warranty. The independent tech companies selling an OBDII module are charging between $250 and $500 for LTE connectivity. Since I am out of warrant, I am exploring those options. But for those that own a vehicle that is under 5 years old, they should get the upgrade for free. Just my .3 cents.

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[EdP]

Since they share the same telematics, Hyundai/Genesis can make a very small module, like the independent tech companies did, and simply plug it into that OBDII port as all makes and models have to have the same standardized OBDII ports. The OBDII port is the same on all vehicles made after 1995 or 1996, I can’t remember. It’s only the software that is different within the vehicle. Since the basic telematics software is the same on both the Hyundai/Kia/Genesis cars, it would be a simple inexpensive solution to this problem. If you read the link I posted earlier, a few auto manufacturers are offering a plug and play module to plug into the OBDII port and hook up to the LTE/SVLTE systems.

If it is that simple I would imagine they will be coming out with the version for Genesis any day now.

 

[PMCErnie]

On my 2023 GV80, I can still use remote lock/start/etc... But the "Map" features stopped working after 31-Dec... No more remote SVM pictures or map showing vehicle location...

That’s a DIFFERENT problem.

 

[TinsleyC]

I didnt know that. Yes I have a 2018 with the 8inch screen but I did get the email saying that my car was part of the ones that will lose connection.

I got the email as well, but then they later retracted it. My base '19 with the 8" screen lives on with 4G.

We all have opinions - mine is that Genesis shouldn't have been selling 2017 or later cars with 3G devices. The sunset date was set. I'd be pissed if my 2018 Sport was disabled on 12/31/22. Poor planning.

You should be able to check your VIN here.

2G-3G-SVLTE Wireless Service Update

Bluelink services will be discontinued for certain 2012-2019 models of vehicles. Find out if your model can continue with the service after the software update.

owners.hyundaiusa.com

 

[ATLHusker]

Same issue, different hardware. Not the same solution.

Just figured out that it is the same issue on the Audi. The connected services no longer work in it and they have told me I can just delete the app on my phone. I told them that I went in for the recall last summer to fix it and they told me that it wasn't a fix, it was disabling the 3G service so that I won't get notifications due to the lack of service. ugh....

 

[daviddsg]

I found the best solution. I bought a 2023 G80 3.5t!

 

[imarkvideo]

Just figured out that it is the same issue on the Audi. The connected services no longer work in it and they have told me I can just delete the app on my phone. I told them that I went in for the recall last summer to fix it and they told me that it wasn't a fix, it was disabling the 3G service so that I won't get notifications due to the lack of service. ugh....

You might want to try Audi again. Audi did a press release that they were partnering with a company called Mojio to provide owners with a plug and play module called Motion for Audi Connect that plugs into the OBDII port and lets you keep all the features. Try calling Audi again and mention the above. Let us know what happened. Seems car companies are starting to come up with solutions. Interesting that Ford and Subaru got around it by using your personal cell phone as a hot spot to connect to the LTE or 5G cell systems since it’s already connected to the car via bluetooth or cable. That seems like an easy fix that I would be satisfied with. Good luck!

 

[ATLHusker]

You might want to try Audi again. Audi did a press release that they were partnering with a company called Mojio to provide owners with a plug and play module called Motion for Audi Connect that plugs into the OBDII port and lets you keep all the features. Try calling Audi again and mention the above. Let us know what happened. Seems car companies are starting to come up with solutions. Interesting that Ford and Subaru got around it by using your personal cell phone as a hot spot to connect to the LTE or 5G cell systems since it’s already connected to the car via bluetooth or cable. That seems like an easy fix that I would be satisfied with. Good luck!

Thanks for that tip. I am due for service and another recall on the 2018 Q7 so I will ask when I go in. To be honest, we don't use most of the remote services much but I do like to have the ability to check if it is locked and, if not, lock it. Nothing worse than going somewhere, getting inside, and then trying to remember if you locked the car. I guess it would help if my wife could get out of the car faster than an 90 year old woman. I am not sure what she does but I will park, get out, and then stand there for a while before she emerges....

 

[Marc_greenleaf]

Anyone get the email this morning saying Genesis Connected Services is being discontinued this December due to Verizon dropping 3g network coverage? Guess I'll start exploring remote start options. I will miss the monthly vehicle reports though.

MyKey Premium has a very easy plug and play. Takes about 3045 minutes to install. Works Great!

 

[snork]

MyKey Premium has a very easy plug and play. Takes about 3045 minutes to install. Works Great!

I just ordered this kit myself. Works great and easy to install. Link to my thread in the 2015-2016 forum, but works for 2017-2018 G80s too.

Remote starter - My Key Premium

 

[swatdee2005]

Anyone get the email this morning saying Genesis Connected Services is being discontinued this December due to Verizon dropping 3g network coverage? Guess I'll start exploring remote start options. I will miss the monthly vehicle reports though.

I just find out today about that issue Genesis is also offered a thousand dollars for the owners to by a newer model. I'm not looking for a new debts