Connected Services going away in December 2022

[TinsleyC]

As far as I am aware, at the current time, Genesis has no plans to do anything. The problem is the modems are unable to be changed to use anything other than the 3G network, there is no software update they can implement--Genesis knew that the 3G network was being taken down at the time they were building these cars--but they kept on installing the 3G modems anyway to save money.

No one told me about this issue when I paid $50K for the car--Was I expected to have read the entire owner's manual prior to purchasing the car? I am furious. This was deceptive and wrong. Not the way to keep customers, that's for sure. No more Genesis cars are in my future. I've given them plenty of chances and I'm done making allowances for them. They blew it.

What's crazy is that they cannot / will not tell me via private email or phone call if my car is affected. Even if they have the VIN they cannot tell me. All they would say is "did you get the email saying your car is affected". I said I don't think I did, but how do I know it didn't go to my spam folder, or I deleted it thinking it was Genesis marketing? This drives me crazy that they cannot tell me. I do however show LTE buried in one of the status screens of my car. I sent that to them with a screen grab via email and they still would not acknowledge it.

I have the base '19 G80 and I hear the later '19's are not affected, but most / all of the 2019 higher trims are affected.

 

[Mcc]

What's crazy is that they cannot / will not tell me via private email or phone call if my car is affected. Even if they have the VIN they cannot tell me. All they would say is "did you get the email saying your car is affected". I said I don't think I did, but how do I know it didn't go to my spam folder, or I deleted it thinking it was Genesis marketing? This drives me crazy that they cannot tell me. I do however show LTE buried in one of the status screens of my car. I sent that to them with a screen grab via email and they still would not acknowledge it.

I have the base '19 G80 and I hear the later '19's are not affected, but most / all of the 2019 higher trims are affected.

Don’t go crazy. Look here and tell us what it says when you enter the VIN. Didn’t work for me though. Hyundai has a similar site that does work though.

 

[RyTy]

As far as I am aware, at the current time, Genesis has no plans to do anything. The problem is the modems are unable to be changed to use anything other than the 3G network, there is no software update they can implement--Genesis knew that the 3G network was being taken down at the time they were building these cars--but they kept on installing the 3G modems anyway to save money.

No one told me about this issue when I paid $50K for the car--Was I expected to have read the entire owner's manual prior to purchasing the car? I am furious. This was deceptive and wrong. Not the way to keep customers, that's for sure. No more Genesis cars are in my future. I've given them plenty of chances and I'm done making allowances for them. They blew it.

Yes, they did, My family has purchased 6 Hyundai/Genesis vehicles over the years. We were loyal. We WERE loyal.

 

[TinsleyC]

Don’t go crazy. Look here and tell us what it says when you enter the VIN. Didn’t work for me though. Hyundai has a similar site that does work though.

View attachment 46069

I had no idea they finally put up a "check your VIN" screen. Thanks!

Edit: this is the link - but it does nothing when I enter the VIN and check it.

3G Wireless Service Update

Genesis Connected Services services will be discontinued for certain 2017-2019 vehicles

owners.genesis.com

 

[Mcc]

I had no idea they finally put up a "check your VIN" screen. Thanks!

The question is,does it work?
If not, let me know and I’ll find the Hyundai version.

 

[EdP]

The question is,does it work?
If not, let me know and I’ll find the Hyundai version.

It did work when I tried it a few weeks ago but not today. I tried the Hyundai side and it said "invalid vin"

 

[TinsleyC]

I updated my post above, but - it does not work. After entering my VIN, I click "Check VIN" and nothing happens.

This post shows my screen that indicates my Gen5 radio users LTE technology.

Post in thread 'Connected Services going away in December 2022' Connected Services going away in December 2022

 

[Trixie86]

I updated my post above, but - it does not work. After entering my VIN, I click "Check VIN" and nothing happens.

This post shows my screen that indicates my Gen5 radio users LTE technology.

Post in thread 'Connected Services going away in December 2022' Connected Services going away in December 2022

Does really suck that Hyundai had no contingency plan. Wonder what's in store for me in the not so distant future.

 

[Mcc]

I updated my post above, but - it does not work. After entering my VIN, I click "Check VIN" and nothing happens.

This post shows my screen that indicates my Gen5 radio users LTE technology.

Post in thread 'Connected Services going away in December 2022' Connected Services going away in December 2022

This is the Hyundai site and it works for my Genesis. Give it a try and let us know.

2G-3G-SVLTE Wireless Service Update

Bluelink services will be discontinued for certain 2012-2019 models of vehicles. Find out if your model can continue with the service after the software update.

owners.hyundaiusa.com

 

[TinsleyC]

Looks like I'm good! Great relief, thank you.

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[Mcc]

Did you get an email?

I would feel better if someone tries it and it says they ARE affected. I’m just not confident yet that the Hyundai site works correctly for Genesis.

 

[TinsleyC]

Did you get an email?

I would feel better if someone tries it and it says they ARE affected. I’m just not confident yet that the Hyundai site works correctly for Genesis.

No, never got the email that said I was affected.

I'll try the VIN of a used 2018 and see what happens.

 

[TinsleyC]

Did you get an email?

I would feel better if someone tries it and it says they ARE affected. I’m just not confident yet that the Hyundai site works correctly for Genesis.

Well, not good. I tried this 2018 G80 that's for sale which should be affected, but they say it's not.

https://www.kbb.com/cars-for-sale/vehicledetails.xhtml/?listingId=640639894&allListingType=all&makeCodeList=GENESIS&modelCodeList=GENG80&year=2018&distance=100&zip=75201&state=TX&city=Dallas&dma=&searchRadius=50&isNewSearch=false&referrer=%2Fcars-for-sale%2Fall%2Fgenesis%2Fg80%3Fyear%3D2018%26distance%3D100&clickType=spotlight

 

[TinsleyC]

The one I tried was a base G80. Maybe the base G80's are okay. I just checked a 3.3 2018 Sport and it is affected.

I went to KBB online and search for G80's. Once you select a car, you can scroll down and get the VIN.

 

[Mcc]

The Genesis sites says “vehicles affected by the 3G sunset include the 2017 G90. But I cannot find a single VIN that shows as affected on the Hyundai lookup.

 

[TinsleyC]

The Genesis sites says “vehicles affected by the 3G sunset include the 2017 G90. But I cannot find a single VIN that shows as affected on the Hyundai lookup.

Well let's just hope it's correct - for your (and others) sake.

 

[TinsleyC]

I sent a note to Connected Services letting them know their link is broken. Hopefully they'll get it working ASAP.

I'm concerned as well that all the G90's are reporting as "good". But then again, maybe they all are good. The car came out in 2017, why would they even begin with an obsolete modem?

3G Wireless Service Update

Genesis Connected Services services will be discontinued for certain 2017-2019 vehicles

owners.genesis.com

 

[G-226192]

Had a 2018 G80 Sport, and was affected. Loved the car. So sold it and purchased a 2020 G80 Sport with the exact same specs, black exterior, gray interior. 2020 G80 Sport is not affected, but the setup is more complex than on the 2018.

 

[TinsleyC]

Well, after being told my car was not affected by the 3G issue, and passing the test on the Hyundai website (but no data provided [good or bad] on the Genesis site), now I got an email saying my car IS affected. I was asking because their website is broken.

I use remote start a few times a week. I use "send directions to the car" about twice a month. I use the in-car navigation about every third trip. I like and use the Valet features. What a disappoint, and right now, Genesis sucks.

"Thank you for contacting Genesis Customer Care about the upcoming third-party cellular network changes that will impact your access to Genesis Connected Services features.

If you recently received an email from us regarding a third-party cellular network change, then the Genesis Connected Services device in your vehicle requires a 3G CDMA cellular network to access Genesis Connected Services1. These cellular networks are maintained by wireless service providers outside the control of Genesis. Due to changes in telecommunications technology over time, the wireless service provider of the network enabling the use of your Genesis Connected Services device has announced that it will discontinue 3G CDMA network service by December 31, 20221. Therefore, after December 31, 2022, we regret that your Genesis Connected Services device will become inactive as a result of the network discontinuation and access to Connected Services will be unavailable1.

If you have any other questions, please contact us at (844) 340-9741 in regards to case number 19875717. Thank you for being a valued Genesis customer.

Respectfully,

Genesis Customer Care
(844) 340-9741
Monday-Friday 5:00 AM to 5:00 PM Pacific Time
Saturday 6:30 AM to 3:00 PM Pacific Time
Sunday - Closed"

 

[joegr]

... I use the in-car navigation about every third trip. ...

Please be aware that the loss of 3G service has no affect at all on the operation of the in-car navigation. I don't know why so many people seem to think that it does. (Other than you won't be able to send destinations electronically, and the voice button on the mirror will not work.)