Consumer Reports GV80

[FAUDR]

I'm puzzled by the CR review that came out today on the GV80. For the most part, the narrative is extremely favorable yet the overall rating was mediocre-63. Road test score 81. These numbers are much below other vehicles like the Subaru Outback.

 

[waveman]

From a quick read of the review, it seems CR downgraded the GV80 mostly because of poor predicted reliability. Clearly, they had no real data to go on, so they probably extrapolated survey data from other Genesis models. I'm wary of CR's methodology, since the sampling isn't random, and people who've had problems may be more likely to respond. Also, problems with one vehicle line don't necessarily translate to others. Also, poor owner ratings for a vehicle with relatively low sales will have more effect on the results.

Still, I think Genesis needs to take this seriously and do more to address reliability, especially how they and their dealers respond to owner complaints. Interestingly, Tesla owners tend to love their cars despite problems with panel fit, paint, and other build issues. That may be because Teslas are so different from other vehicles that owners are more forgiving.

 

[FAUDR]

Their primary complaints were with the infotainment system (poor user interface), and poor fuel economy. Do you think these are valid complaints?

 

[dapribek]

Their primary complaints were with the infotainment system (poor user interface), and poor fuel economy. Do you think these are valid complaints?

No complaint with the infotainment system and although the mpg is not good, I knew that before I bought, so to me that’s not an issue.

 

[KusaKusa]

The GV80 did have some pretty bad reliability issues when it was launched in Korea. I'm sure they improved it a lot since they recognized that and changed their approach for the KR GV70 launch, and the US launch first impression is so important. Though I don't think CR has access to this data.

 

[ASLAN]

Coming from Land Rover Range Rover, the Infotainment systems completely rocks.

 

[Platinum Jeweler]

CR's reminds me when I purchased my 2015 Porsche Macan. They gave a negative review of the Macan, I owned it for 6 years and no issues. Now, they recommend it.

Give it a few years and they will also recommend the GV80!

I enjoy CR's but their motives are sometimes questionable.

 

[EdP]

CR's reminds me when I purchased my 2015 Porsche Macan. They gave a negative review of the Macan, I owned it for 6 years and no issues. Now, they recommend it.

Give it a few years and they will also recommend the GV80!

I enjoy CR's but their motives are sometimes questionable.

CR thinks everything should be plain vanilla and cars must get 50 mpg. I stopped reading it after we disagreed on what I thought was the best feature of an appliance they thought was frivolous and a detraction.

 

[waveman]

CR's reminds me when I purchased my 2015 Porsche Macan. They gave a negative review of the Macan, I owned it for 6 years and no issues. Now, they recommend it.

Give it a few years and they will also recommend the GV80!

I enjoy CR's but their motives are sometimes questionable.

You can question their methods as I did above, but what makes you question their motives?

 

[AJB]

Their primary complaints were with the infotainment system (poor user interface), and poor fuel economy. Do you think these are valid complaints?

I don't think they're valid complaints. GV80 buyers know about infotainment system user interface and fuel consumption before they purchase their vehicle. If someone doesn't like the design of the infotainment system or fuel consumption they're free to purchase another vehicle brand. It has no reflection on reliability, ect...

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[Platinum Jeweler]

You can question their methods as I did above, but what makes you question their motives?

To me I feel CR's looks favorably on the average everyday vehicle favoring low price, MPG, Clean Air etc.

The GV80 doesn't fit into their sweet spot so their reviews reflect that.

Do they not see a design that's drop dead gorgeous outside and inside and one could debate which is the better feature? The quality to detail goes far beyond it's competitors. Quality from design to function should be applauded but CR's has that low on their criteria.

They eventually get it right but high quality high priced vehicle's aren't their thing.

Just saying,

 

[EdP]

To me I feel CR's looks favorably on the average everyday vehicle favoring low price, MPG, Clean Air etc.

The GV80 doesn't fit into their sweet spot so their reviews reflect that.

Do they not see a design that's drop dead gorgeous outside and inside and one could debate which is the better feature? The quality to detail goes far beyond it's competitors. Quality from design to function should be applauded but CR's has that low on their criteria.

They eventually get it right but high quality high priced vehicle's aren't their thing.

Just saying,

Correct. The automobile is transportation. That can be well covered with about 5 different models to cover 100% of our transportation needs. Should be rain proof and no need to exceed 40 mph. A heater is a nice touch though. If you want to get fancy, offer a few different colors.
That would meet the CR vision of the perfect automobile.

 

[Gurgeh]

From a quick read of the review, it seems CR downgraded the GV80 mostly because of poor predicted reliability. Clearly, they had no real data to go on, so they probably extrapolated survey data from other Genesis models. I'm wary of CR's methodology, since the sampling isn't random, and people who've had problems may be more likely to respond. Also, problems with one vehicle line don't necessarily translate to others. Also, poor owner ratings for a vehicle with relatively low sales will have more effect on the results.

Still, I think Genesis needs to take this seriously and do more to address reliability, especially how they and their dealers respond to owner complaints. Interestingly, Tesla owners tend to love their cars despite problems with panel fit, paint, and other build issues. That may be because Teslas are so different from other vehicles that owners are more forgiving.

The GV80 did have some pretty bad reliability issues when it was launched in Korea. I'm sure they improved it a lot since they recognized that and changed their approach for the KR GV70 launch, and the US launch first impression is so important. Though I don't think CR has access to this data.

Huh, a very favorable review with only a couple of minor issues (MPG, which everyone knows going in, and infotainment input). But a drop to an overall rating of 63, presumably due to reliability concerns, seems excessive. I tried Googling to find those concerns from the initial Korean launch and couldn't find them (I'm not questioning that they're there, but my web search wasn't successful). I did find tons of top ratings over the last few years for Genesis overall on reliability, usually vying with Lexus for the top spot, and I also found many high "predicted reliability" ratings for the GV80 from reviewers. Anyone know what those initial issues were and the extent to which they have already been addressed?

 

[JMB]

Correct. The automobile is transportation. That can be well covered with about 5 different models to cover 100% of our transportation needs. Should be rain proof and no need to exceed 40 mph. A heater is a nice touch though. If you want to get fancy, offer a few different colors.
That would meet the CR vision of the perfect automobile.

Absolutely agree..
CR actually rates the GMC Acadia higher than the GV80..!!!
No credibility...

 

[Backslack]

I think the general number scores are as frivolous as Doug Demuro's numeric rankings, because they're from a number of unrelated factors that add up and aren't truly relative to anything beyond a vague absolute scale. From what I see from their test drive review, they were overwhelmingly positive. You can tell it certainly wasn't like their poor experience with the LS500, which received both a poor review and poor score.

 

[YEH]

With regard to CR, have to keep on mind that what the testers think (they are enthusiasts) and personally like (usually shows up in the road test scores) usually differs from their overall evaluation score which places a heavy emphasis on things like cabin/storage space, fuel economy, etc.

The Lexus FWD models don't score well on the road test (a no. of years ago. Toyota/Lexus had 5 out of the Top 10 most boring vehicles according to CR), but they clean up on the other areas.

 

[Cranky]

It is disappointing because a lot of people take CR as gospel. It isn't surprising because CR is incompetent and extremely biased. If you don't believe me, read up on the hatchet job they did on the old Suzuki Samurai.

 

[Husky]

I don't take their reviews as gospel, but I certainly don't believe they're incompetent or extremely biased. Why would they be? They've been doing this a long time. Their testing is methodical and they report on measurable parameters, like mpg, 0-60 times, leg room, etc... I think they try to avoid subjective things, such as the styling or appearance.

 

[Long island Phil]

No complaint with the infotainment system and although the mpg is not good, I knew that before I bought, so to me that’s not an issue.

Agreed ! Same here ! There’s always a learning curve and consumers reports gives an opinion and that’s all .

 

[RCH04]

CR's reminds me when I purchased my 2015 Porsche Macan. They gave a negative review of the Macan, I owned it for 6 years and no issues. Now, they recommend it.

Give it a few years and they will also recommend the GV80!

I enjoy CR's but their motives are sometimes questionable.

As I understand it CR's ratings can improve over the model years if the reliability improves (not uncommon) and other tweaks and improvements are made to a particular model (also not uncommon).