Consumer Reports ranks car brands by Owner Satisfaction.

[larrymg1]

"The following chart shows those brands that satisfy owners the most, based on vehicles that were from 1 to 3 years old at the time of the survey." FYI, I am posting the entire rankings because non CR members cannot access the information via a link.
Cars (not shown) ranked 20 & 21 are Dodge and Mercedes respectively.

 

[EdP]

"The following chart shows those brands that satisfy owners the most, based on vehicles that were from 1 to 3 years old at the time of the survey." FYI, I am posting the entire rankings because non CR members cannot access the information.

Interesting list. I wonder about Tesla though. I don't doubt that the customers are satisfied, but is it because the car is so good, or is it because as a cult follower anything they do is good. But, good for them; they are happy and that what counts.

 

[larrymg1]

Interesting list. I wonder about Tesla though. I don't doubt that the customers are satisfied, but is it because the car is so good, or is it because as a cult follower anything they do is good. But, good for them; they are happy and that what counts.

I suspect a little of both, EdP.

 

[NLJ]

Interesting list. I wonder about Tesla though. I don't doubt that the customers are satisfied, but is it because the car is so good, or is it because as a cult follower anything they do is good. But, good for them; they are happy and that what counts.

Sunk Cost Fallacy.
You spent so much that you can't help defending it rather than look like a fool!
I have relatives like that with their MB and BMW even though it cost them 5-10k a year on maintenance and repairs.

 

[YEH]

In another interesting study (Retail Brand Scorecards) done by Cox Automotive in conjunction w/ Automotive News.

Best Customers (repeat buyers who get most of their service done at the dealership) - A (only brands not to score an A are Infiniti and Lincoln which scored an A-)

Range (of lineup) - F (Porsche, Land Rover, Tesla and Jag all fail in this cat,)

Age (of lineup) - A+(seems a bit high since the G80 is at the end of its lifecycle and only the G70 is relatively new)

Loyalty (of owners/customers) - A+

Attitudinal - A

Traffic (on certain automotive websites) - C+

 

[donnykidd]

"The following chart shows those brands that satisfy owners the most, based on vehicles that were from 1 to 3 years old at the time of the survey." FYI, I am posting the entire rankings because non CR members cannot access the information via a link.
Cars (not shown) ranked 20 & 21 are Dodge and Mercedes respectively.
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Its great to have Genesis in the top three. I hope it continues with the addition of the G70. More models, more owners, still the same dealers in the same building with 25th ranked Hyundai in customer satisfaction. As I travel throughout the mid atlantic and SE area I always look for and visit Genesis/Hyundai dealers when I can. The overall inpression and feedback I received when asking questions on the sales floor and service departments is concerning. I have yet to hear a unified message, mission, or understanding of the Genesis line. Genesis North America still has a long way to go to ensure thier customer experience.

 

[larrymg1]

I hope it continues with the addition of the G70.

IMO, the G70 is included in the survey.

 

[TurtleBoy]

IMO, the G70 is included in the survey.

I think their brand satisfaction rankings are based on the previous year's surveys which are sent out in Spring so the G70 wouldn't be included since it wasn't out yet.

 

[larrymg1]

I think their brand satisfaction rankings are based on the previous year's surveys which are sent out in Spring so the G70 wouldn't be included since it wasn't out yet.

Possible.