dealer problem

[tprjimmi]

Took my 3.8 in for new head gasket; mechanic stripped threads in block while removing head bolt. Dealer says no negligence so I pay!! Comments? TIA

 

[PMCErnie]

You included no info about the age of your car, or your warranty status.

 

[tprjimmi]

What difference does that info make? "you break it-you buy it" sounds about right.2011 /73000 mi. Not claiming negligence on their part.

 

[homeofstone]

I am puzzled about several points in the OP. What happened to cause the engine to need a head gasket? Is it under the 10yr/100k mile warranty? Its not negligence on their part but it is the fault of Hyundai at the engine factory. Has the dealer contacted Hyundai for a free replacement short block or complete engine?

 

[qstarweb]

Sounds like the fault lies somewhere between the service department at that dealership to Hyundai Motors or some of both. If they won't make it right, a complaint with the state Attorney General office might be in order.

Dean

 

[PMCErnie]

Since the original poster seems too busy to reveal more, we can only assume he is a second owner with no warranty coverage whatsoever. If that is the case, the dealer and Hyundai have no obligation to perform a 100% free repair.

 

[qstarweb]

More information would make sense, especially what year his Genesis is, it could be as old as a 2009 or as new as 2014, etc.

Dean

 

[Audio]

Ok...and this is coming from an auto tech....

First - I think having your 10yr/100k mile warranty as your shining feature, but saying it's non-transferable to a second owner is one of the more ridiculous things in the auto industry.

Second - Warranty is not at all in question with this issue. Warranty or not, if I pay you to fix something and in the process, you break something else, that is on you, not me. I've actually been on the wrong end of this scenario. Something I had to remove to get to the actual problem broke while I was in there. I bought a new one, because it was my fumble that did it. I didn't blame anyone or try to make the customer pay. I BROKE IT. Stripping threads is not something that just "happens". That is an error with the technician and the dealership/technician are responsible 100% for any parts and labor involved in making it right. Period. End of story. The factory warranty would be in question for the original repair, not the repair needed to fix the techs **** up. I don't get why you people overlook that and keep asking about warranty.

 

[kn5owa]

In my area, at least, if a repairman breaks something on the side, they feel absolutely free to charge for anything and everything.

I needed a new ignitor on a gas dryer - the repair guy breaks a much more expensive part - a solenoid actuated gas valve - then wanted $275 for the whole job.

I got a new dryer.

This is but one reason why I do almost all my plumbing/A.C. work/auto work etc.

In the present case - a second owner, used car? Guy better use some powerful persuasion.

 

[427435]

The disappearing OP did say that the stripped threads occurred during disassembly. Unless the tech forgot the "rightie tightie" thing, it could be the issue of galvanic corrosion between an aluminum casting and a steel bolt. That's not totally the tech's fault, although there are things that a tech could have done to avoid the problem.

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