Bill K
Registered Member
I first contacted Hyundai at : Hyundainationalcustomercare@hmausa.com
This is the email that I sent to the above address......
In August 2014, I purchased a new 2013 Hyundai genesis sedan. All of my paperwork, including the blue link user’s manual, and the Monroney sticker said that I was to receive three years complementary of the Blue Link Assurance starting with vehicle date of first use. While looking at the myhyundai website, I noticed that it said that my “one year” blue link assurance will expire in Aug of this year.
When I called about this, I was told that Hyundai changed the three year complementary blue link, to one year, in July 2014 (one month before I purchased the car). I believe that since I bought the car with the understanding that I was to receive three years complementary Blue Link, and that my Monroney Sticker says three years, Hyundai should grant me three years.
Let me know what your decision is, about this, before I take other steps.
Ally Rajan at National Consumer Affairs called me back and had me email copies of all my paperwork to him. After a day, he responded........
Thank you for your quick submission.
I will let you know if I need anything else and/or confirm you are all set.
Please let me know if you have any questions. Feel free to reach me by phone at (844) 462-5557, Monday through Friday, 8:00am to 3:00pm PST. Thank you for being a valued Hyundai customer and allowing me the opportunity to assist you.
After one more day I received.....
I have processed the plan extension to an expiration date of 8/20/2017. It will take 2-3 days to appear on your Bluelink account.
Again, I apologize for the inconvenience.
Please let me know if you have any questions. Feel free to reach me by phone at (844) 462-5557, Monday through Friday, 8:00am to 3:00pm PST. Thank you for being a valued Hyundai customer and allowing me the opportunity to assist you.
Another possibility is calling Ally Rajan direct and mention that he fixed this same problem on 7/22/15.
Good luck.
This is the email that I sent to the above address......
In August 2014, I purchased a new 2013 Hyundai genesis sedan. All of my paperwork, including the blue link user’s manual, and the Monroney sticker said that I was to receive three years complementary of the Blue Link Assurance starting with vehicle date of first use. While looking at the myhyundai website, I noticed that it said that my “one year” blue link assurance will expire in Aug of this year.
When I called about this, I was told that Hyundai changed the three year complementary blue link, to one year, in July 2014 (one month before I purchased the car). I believe that since I bought the car with the understanding that I was to receive three years complementary Blue Link, and that my Monroney Sticker says three years, Hyundai should grant me three years.
Let me know what your decision is, about this, before I take other steps.
Ally Rajan at National Consumer Affairs called me back and had me email copies of all my paperwork to him. After a day, he responded........
Thank you for your quick submission.
I will let you know if I need anything else and/or confirm you are all set.
Please let me know if you have any questions. Feel free to reach me by phone at (844) 462-5557, Monday through Friday, 8:00am to 3:00pm PST. Thank you for being a valued Hyundai customer and allowing me the opportunity to assist you.
After one more day I received.....
I have processed the plan extension to an expiration date of 8/20/2017. It will take 2-3 days to appear on your Bluelink account.
Again, I apologize for the inconvenience.
Please let me know if you have any questions. Feel free to reach me by phone at (844) 462-5557, Monday through Friday, 8:00am to 3:00pm PST. Thank you for being a valued Hyundai customer and allowing me the opportunity to assist you.
Another possibility is calling Ally Rajan direct and mention that he fixed this same problem on 7/22/15.
Good luck.
