eidderfliw
Hasn't posted much yet...
Unfortunately, I have had a number of service issues already with my Equus. While I absolutely love the idea of this car, it is in my opinion falling far short of it's potential and to make matters worse, the dealer service experience has not fared any better or even the 'exclusive' factory service but more on that later.
Problems started at about 3,000 km's. The massaging seat system stopped working, had to wait until a complete new seat back was sent from Korea, which took 2 weeks. Not the end of the world but frustrating nonetheless. After getting it replaced the massaging system is noisier and rather anemic as compared to the original one and another I tested at the dealership. So, if we're keeping score, this is an incomplete repair.
Next item was the car has been pulling to the left. 2 visits later, still having the same problem. After a recent 5 hour drive, my arm got physically tired of having to continuously keep it straight. Now, don't get me wrong, it is not that drastic a pull but it is continuous and noticeable. After the 2 failed attempts to repair it, I called the Equus factory line (when I had my Audi A8L, we called them Audi Advocates). While the person I was speaking to was very nice, he was however towing the party line and said that I would have to bring the car to the dealership and show them how it pulls to the left. REALLY? It's simple, sit in the car, turn it on , put it in drive and hit the gas pedal. I have been driving for over 30 years, run a very busy business & travel way too much for my business to mess around with this BS. Part of the allure and ease of owning the Equus was supposed to have been the service experience. Do they think I have nothing else to do? Will my explaining the above process to the service manager in person make it easier for him/her to digest? I'm certainly not off-roading with the vehicle or driving in any manner that would cause the continuous tracking to the left and amongst other disappointments, I am surprised the person who drove the car back did not notice it either time or maybe it was a lack of giving a crap! So, again, another failed repair.
I also had a door seal that had to be replaced because of wind noise at highway speeds. Had to wait for that seal as well. While the noise is better, it is still noticeable at highway speeds. Another failed repair.
Lastly and I am happy to report that this repair was done right. The wiper blades had to be changed. Again though, had to wait until the blades came in.
My wife has a Genesis and that has been bullet proof. We also had a 2009 Vera Cruz with absolutely no problems. I continue to be a big fan of Hyundai and what they have done but feel extremely let down so far. I am in Canada, so I hope the U.S. Equus owners experience with the factory and dealership servicing has been better than mine. I am sure the vast majority of Equus owners have had no issues. Cars being as advanced as they are and having as many moving parts as they do are really modern wonders. So I am not expecting them to be perfect but I was expecting more from the service side.
Problems started at about 3,000 km's. The massaging seat system stopped working, had to wait until a complete new seat back was sent from Korea, which took 2 weeks. Not the end of the world but frustrating nonetheless. After getting it replaced the massaging system is noisier and rather anemic as compared to the original one and another I tested at the dealership. So, if we're keeping score, this is an incomplete repair.
Next item was the car has been pulling to the left. 2 visits later, still having the same problem. After a recent 5 hour drive, my arm got physically tired of having to continuously keep it straight. Now, don't get me wrong, it is not that drastic a pull but it is continuous and noticeable. After the 2 failed attempts to repair it, I called the Equus factory line (when I had my Audi A8L, we called them Audi Advocates). While the person I was speaking to was very nice, he was however towing the party line and said that I would have to bring the car to the dealership and show them how it pulls to the left. REALLY? It's simple, sit in the car, turn it on , put it in drive and hit the gas pedal. I have been driving for over 30 years, run a very busy business & travel way too much for my business to mess around with this BS. Part of the allure and ease of owning the Equus was supposed to have been the service experience. Do they think I have nothing else to do? Will my explaining the above process to the service manager in person make it easier for him/her to digest? I'm certainly not off-roading with the vehicle or driving in any manner that would cause the continuous tracking to the left and amongst other disappointments, I am surprised the person who drove the car back did not notice it either time or maybe it was a lack of giving a crap! So, again, another failed repair.
I also had a door seal that had to be replaced because of wind noise at highway speeds. Had to wait for that seal as well. While the noise is better, it is still noticeable at highway speeds. Another failed repair.
Lastly and I am happy to report that this repair was done right. The wiper blades had to be changed. Again though, had to wait until the blades came in.
My wife has a Genesis and that has been bullet proof. We also had a 2009 Vera Cruz with absolutely no problems. I continue to be a big fan of Hyundai and what they have done but feel extremely let down so far. I am in Canada, so I hope the U.S. Equus owners experience with the factory and dealership servicing has been better than mine. I am sure the vast majority of Equus owners have had no issues. Cars being as advanced as they are and having as many moving parts as they do are really modern wonders. So I am not expecting them to be perfect but I was expecting more from the service side.
