Extended Warranty Experience

[Dawg]

Hello,

I purchased my vehicle with 29K miles CPO and bought an extended warranty through Hyundai to extend warranty to 10yr/100K mi for about $1,400 at point of sale. Bought the Platinum vs Gold option too.

A few days ago, I had a big ticket item repair and the warranty worked great. They sent out an Inspector and everything was paid, minus $50 deductible. Rental car and no hassle.

However, I have had another issue come up with the vehicle and I am pretty sure I am dealing with a Lazy Service Writer at the Dealership on this one. Went to back car out of flat parking spot, put car in R, and it felt like rear brakes would not release. Did not have Emergency Brakes on...just regular P...flat parking lot. Had to tow the vehicle (road side assistance worked great btw) to the dealership. Get a call from Service Writer the "bonding" on the rear emergency brake "shoe" came off and it is not a warranty item. He called Hyundai warranty and did a soft inquiry via phone and he stated they said "no". However, when I asked for Claim # there wasn't one. I called the Warranty folks myself and got my own Claim #. I realize wear/tear items are not covered, but bonding coming of a rear brake "shoe" on an item I do not use very often sounds like workmanship/defect which the Warranty covers. What is weird is the "bonding" came off when Emergency brake was not be used/applied...very weird. The Hyundai extended warranty is a very broad/comprehensive warranty..it is actually very good Warranty

Anyone else deal with a lazy service writer?? I should not have to do his work...actually a little perturbed by this. I took pictures of the vehicle being hooked up to a tow truck also showing the car was in a harmless parking lot when the "bond" came undone.

So, the first big ticket item was covered no issues. But, I feel like the second one has gotten off to a "so-so" start.

How has your experience been?

 

[Dawg]

Update: I talked to the Warranty Claims guy and I am satisfied with his answer the "bonding" is not a Covered Part. Just a freak thing for the bonding to come off the emergency brake shoe...maybe excessive heat? $395 because they had to do both sides. I am a little disappointed here because of a freak uncovered item like this, but so happy to have the car back. Really missed it!

 

[PMCErnie]

I had the front brake rotors replaced on my '14 Santa Fe Sport at 14,000 miles at no charge under the CPO warranty. I also have an extended warranty. In my opinion you should escalate your complaint.

 

[Dawg]

Well I have 68K miles so not sure if I could win if I tried. Now, if I had 14K mi, yes I would be livid if they tried to wiggle out of not covering this item. What I find interesting is they told me my pads (original) look perfect and they are original. I am pretty easy on brakes and take great care of my vehicles, but the bonding coming off seems like a design/install/product flaw I would have liked for Hyundai to pay for. The warranty would have paid out if the bonding failure damaged my brakes/rotors/sensors etc...but, nothing was damaged besides the bonding coming off

 

[PMCErnie]

Understood. You didn't mention 68,000 miles before. I wonder what a brake shop would have charged, versus your dealer?

 

[iSOBigD]

I'm surprised your brakes lasted so long, that's amazing. I would also suggest trying other garages for cheap issues like these. For $400-500 you can get drilled/slotted performance rotors with ceramic brake pads for all 4 wheels, so just a tiny part of the brake on 1-2 sides shouldn't cost much, and changing all brakes including calipers takes 1-2h so the work shouldn't be expensive either.

All in all, you got it fixed though, so that's what matters.

 

[craigt]

I, for one, would not put slotted or drilled rotors with ceramic pads on a Genesis. From my experience, slotted and drilled rotors wear the pads down faster (ie. more brake dust), and ceramic pads may squeak more. This is not something I would want on my car.

The brake system (rotors/pads) in the Genesis has been reported to last upwards of 100,000 miles. Hard to believe, but many on this forum have experienced that.

 

[iSOBigD]

I, for one, would not put slotted or drilled rotors with ceramic pads on a Genesis. From my experience, slotted and drilled rotors wear the pads down faster (ie. more brake dust), and ceramic pads may squeak more. This is not something I would want on my car.

The brake system (rotors/pads) in the Genesis has been reported to last upwards of 100,000 miles. Hard to believe, but many on this forum have experienced that.

Yeah that to me is pretty impressive, and the car has big brakes so I like them. On my Maxima, the new brakes were way better than stock and I never wore them out (probably because I don't drive that much).

On the Genesis, I find the calipers are nice and big but mine actually have rust on them so they don't look good which is weird for a 2012. I'll have to clean them up and paint them. Has anyone else notices calipers looking bad while the pads and rotors are fine?