Extented Warranty for Genesis

[2011_Genesis]

Hello fellow Genesis owners,

I recently purchased a certified 4.6 Genesis with the Technology package.
I would like to know if I should keep my extented warranty and maintenance service plan that I purchased?

Is it worth buying the warranty? Standard is 3yrs/36000 on Electrical.. This is my main fear.

Has anyone experience issue with Navigations knobb?

thanks.

 

[robcar]

I bought the Hyundai 10-year Platinum warranty (backed by Fidelity, a company in Florida) because I was concerned about the three-year warranty on the Lexicon audio system. I can easily see the Technology Package having problems down the road (for example, the DIS knob breaking). According to the contract, the Platinum Warranty covers this. If it doesn't, I will be one unhappy customer.

I never bought an extended warranty on a car before and I am trying to be optimistic about this. I would also be interested to hear what experience other Hyundai owners have had with the Platinum warranty.

 

[2011_Genesis]

Robcar,

Thanks for the feedback.

I have the same concern as you. I talked to a few people which bought GPS in there new non hyundai cars (infinity, acura, lexus) and they say they never had any problems. Also, if it does break, it would break in the first couple of years when it's still under manufacture warranty.

I guess 1300 for a piece of mind is not too much to pay for. What sucks is that I know the finance guy who sold me the warranty is pocketing at least 400 bucks for doing jack.

thanks again.

 

[Mark_888]

Robcar,

Thanks for the feedback.

I have the same concern as you. I talked to a few people which bought GPS in there new non hyundai cars (infinity, acura, lexus) and they say they never had any problems. Also, if it does break, it would break in the first couple of years when it's still under manufacture warranty.

I guess 1300 for a piece of mind is not too much to pay for. What sucks is that I know the finance guy who sold me the warranty is pocketing at least 400 bucks for doing jack.

thanks again.

I think it depends on how long you keep the car. An amplifier or head unit could go out after 5-7 years on any system, epecially one as complex as the Lexicon system. From others who have posted about their warranty repairs on these units, the only remedy seems to be a complete replacement of the unit at a non-warranty cost of $3,000 (plus labor). Obviously, if just the knob breaks off, that could be fixed easily.

 

[DeeVa]

All extended warranties make perfect sense, in fact, they would pay for themselves with ease, if the providers pay for what the warranties cover. In my experience, the warranties aren't honored. Fidelity seems to have more than its share of horror stories on google.

 

[forzza1]

Genesis seems to be a very reliable car nevertheless the extended warranty is peace of mind
and post a few pics with your new "genny"

 

[ctrcbob]

All extended warranties make perfect sense, in fact, they would pay for themselves with ease, if the providers pay for what the warranties cover. In my experience, the warranties aren't honored. Fidelity seems to have more than its share of horror stories on google.

Ditto DITTO!

I also have found that aftermarket warranties are not worth the paper they are printed on. If anyone wants an extended warranty, get it from the manufacturer, not an aftermarket company.

As stated above, go to Google and see all the horror stories and excuses when you make a claim. In addition, I have a friend who is a service manager at a local dealership who said that these aftermarket warranties are very hard for a repair shop to work with, for the shop to first get authorization, then the warranty company insisting that used parts be used, then the shop getting their money.

I'm not telling you don't do it, what I'm telling you is I would not do it unless it is a manufactures warranty. Also, be very careful when buying at a car dealership. My Hyundai dealership tried to get me to buy an extended warranty (why, the car already has a great warranty) but the paperwork has the name of some warranty company (Fidelity??) other than Hyundai. I told them NO!

I know you bought you car used, but for those of you who buy new, watch for the F&I guy, as they always try to sell you something that you don't want or need, at a great profit to the dealership and himself. Some F&I guys put you under a lot of pressure to buy the extended warranty, plus other things you don't want, like Paint Sealent, or Leather Protection, etc etc etc.
When I purchased my SHO, the F&I guy did not put me under pressure, but when I purchased my MKZ, the F&I guy did not want to take NO for an answer, and even when I told him I was not buying any of it, he still went through his whole presentation. I just had to let him talk, and again said NO.

I told the sale guy "I'd rather eat worms, than talk with the F&I guy".

 

[dg_moore]

Ditto DITTO! ...I told the sale guy "I'd rather eat worms, than talk with the F&I guy".

+1. The F&I was the only unpleasant part of my purchasing experience. I told the F&I gal at the outset that I was not interested in any of the offered paint protection, leather treatment, undercoating, extended warranty, etc., etc. She nonetheless went through the entire spiel, with me saying no at each point, stating among many other things that the extended warrantly would cover damage to a wheel if I should hit a curb or something, and that the replacement cost of a wheel would be $675 - wouldn't it be nice to have coverage for things like that?? She then proceeded to print out the contract INCLUDING ALL THE JUNK I HAD JUST SAID NO TO. I told her to delete all of it and then I would sign. She tried again to convince me that I was making a potentially fatal mistake by turning down all this nonsense, but finally accepted that I was serious. I wasted a good hour on this.

 

[CARguyJ]

Yes, the extended warranty (EW) is a profit item for dealers- and yes, they exclude coverage for wear & tear items- and yes, "average" EW payouts are substantially less than the premiums paid- and yes, the sales pitch makes all car buyers uncomfortable..... but I think that many of the people posting are missing the point of EW's - Is the insurance/piece of mind for years 5 to 10 worth $1,200 to $1,800 paid now? If not, skip it.

 

[DeeVa]

I am a pretty good negotiator, but found it impossible to get a home warranty company to pay for even the most obvious things. They know that most people will not go to the expense of taking them to court and their business model wouldn't work if they pay the claims.

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[nextcar]

Ditto DITTO!

I also have found that aftermarket warranties are not worth the paper they are printed on. If anyone wants an extended warranty, get it from the manufacturer, not an aftermarket company.

As stated above, go to Google and see all the horror stories and excuses when you make a claim. In addition, I have a friend who is a service manager at a local dealership who said that these aftermarket warranties are very hard for a repair shop to work with, for the shop to first get authorization, then the warranty company insisting that used parts be used, then the shop getting their money.

I'm not telling you don't do it, what I'm telling you is I would not do it unless it is a manufactures warranty. Also, be very careful when buying at a car dealership. My Hyundai dealership tried to get me to buy an extended warranty (why, the car already has a great warranty) but the paperwork has the name of some warranty company (Fidelity??) other than Hyundai. I told them NO!

I know you bought you car used, but for those of you who buy new, watch for the F&I guy, as they always try to sell you something that you don't want or need, at a great profit to the dealership and himself. Some F&I guys put you under a lot of pressure to buy the extended warranty, plus other things you don't want, like Paint Sealent, or Leather Protection, etc etc etc.
When I purchased my SHO, the F&I guy did not put me under pressure, but when I purchased my MKZ, the F&I guy did not want to take NO for an answer, and even when I told him I was not buying any of it, he still went through his whole presentation. I just had to let him talk, and again said NO.

I told the sale guy "I'd rather eat worms, than talk with the F&I guy".

there is such great variation on how aggressive the finance guy is, but prior to my genesis purchase, all the finance guys tried to sell me something but quickly dropped the pitch when i declined.

the hyundai dealership was my first experience in which the finance guy did not even mention any add-ons.
he simply typed up the contract for the car purchase. i was so surprised that i asked him why he didn't try to sell me anything. he simply said he doesn't always do it. i then said good because it wouldn't have worked. i have never bought one and never will.

i'm guessing that he evaluates each potential customer and decides whether to make the pitch.

 

[sandy]

I would hire the girl described in post #8 in a heartbeat and re-train the gent in #11.

Not apologizing for car dealers but why are folks so offended by up-selling when they do it but accept it from just about every other business going?

Think about it...McDonald's tries to super-size you, the waiter in a good restaurant will try to sell you a more expensive bottle of wine and a desert, the clerk in the men's store shows you some ties after you buy a shirt, your dentist offers you a tooth whitening, and your doctor probably suggests a few tests you don't really need but are lucrative for him, etc, etc.

 

[Mark_888]

I would hire the girl described in post #8 in a heartbeat and re-train the gent in #11.

Not apologizing for car dealers but why are folks so offended by up-selling when they do it but accept it from just about every other business going?

Think about it...McDonald's tries to super-size you, the waiter in a good restaurant will try to sell you a more expensive bottle of wine and a desert, the clerk in the men's store shows you some ties after you buy a shirt, your dentist offers you a tooth whitening, and your doctor probably suggests a few tests you don't really need but are lucrative for him, etc, etc.

Let's review post #8 again:

1. She said that the replacement cost of a wheel would be $675 - that is a outright lie. The list price of a 2010 alloy 18" wheel is $521.03 and can purchased from an online Hyundai dealer for $416.82 (or probably about the same amount from a local dealer with a parts department coupon they offer regularly).
2. She then proceeded to print out the contract INCLUDING ALL THE JUNK I HAD JUST SAID NO TO. That constitutes attempted fraud. There is no other way to describe that one.
3. I wasted a good hour on this - Not even an aggressive salesperson should waste one hour of a customer's time on selling a warranty they clearly say they don't want if you expect to get repeat business and word of mouth references.

These are the kind of sales tactics and scams one usually sees featured on CNBC’s American Greed TV Show. I find it hard to believe that any responsible person would encourage such tactics.

 

[sandy]

Let's review post #8 again:

1. She said that the replacement cost of a wheel would be $675 - that is a outright lie. The list price of a 2010 alloy 18" wheel is $521.03 and can purchased from an online Hyundai dealer for $416.82 (or probably about the same amount from a local dealer with a parts department coupon they offer regularly).
2. She then proceeded to print out the contract INCLUDING ALL THE JUNK I HAD JUST SAID NO TO. That constitutes attempted fraud. There is no other way to describe that one.
3. I wasted a good hour on this - Not even an aggressive salesperson should waste one hour of a customer's time on selling a warranty they clearly say they don't want if you expect to get repeat business and word of mouth references.

These are the kind of sales tactics and scams one usually sees featured on CNBC’s American Greed TV Show. I find it hard to believe that any responsible person would encourage such tactics.

As you often do, you missed the point. Or, you're just being silly.

 

[Southern Boy]

When I brought my Genesis all of the negotiating was done on the phone or through e-mail. The drive off price was a done deal so all’s I had to do was inspect the car, verify the negotiated equipment was installed on the car, sign the papers after verifying the correct terms where listed.
Drove the car off the lot approximately 30 minutes after arriving to pick up the car. Hint, deal only with the fleet sales manager and eliminate all the BS.

 

[PMCErnie]

I would hire the girl described in post #8 in a heartbeat and re-train the gent in #11.

Not apologizing for car dealers but why are folks so offended by up-selling when they do it but accept it from just about every other business going?

Think about it...McDonald's tries to super-size you, the waiter in a good restaurant will try to sell you a more expensive bottle of wine and a desert, the clerk in the men's store shows you some ties after you buy a shirt, your dentist offers you a tooth whitening, and your doctor probably suggests a few tests you don't really need but are lucrative for him, etc, etc.

I would drive 100 miles to have lunch with Sandy and bathe in his business savvy and wisdom. Well said, Sandy!

Sandy wasn't suggesting that anybody buy unneeded goods, or services, he was commenting on salesmanship skills. Sales keep
businesses alive and keep dealers in business so they are there when you need them. That way you won't have to drive 50 miles for service.

 

[Ernie3647]

I would drive 100 miles to have lunch with Sandy and bathe in his business savvy and wisdom. Well said, Sandy!

Sandy wasn't suggesting that anybody buy unneeded goods, or services, he was commenting on salesmanship skills. Sales keep
businesses alive and keep dealers in business so they are there when you need them. That way you won't have to drive 50 miles for service.

Agreed !

 

[Mark_888]

I would drive 100 miles to have lunch with Sandy and bathe in his business savvy and wisdom. Well said, Sandy!

Sandy wasn't suggesting that anybody buy unneeded goods, or services, he was commenting on salesmanship skills. Sales keep
businesses alive and keep dealers in business so they are there when you need them. That way you won't have to drive 50 miles for service.

When you tell someone you don't want something, and they type up the paperwork with that item in the price anyway, that is fruad. It is not "salesmanship".

Same happens at McDonalds. If they ask you whether you want to supersize it (not sure they have that anymore) and you say no, the price they give you should reflect that you don't want to supersize it. Otherwise they have commited a fraud. You shouldn't have to look at the receipt later (after you pay) to see if they added a bunch of stuff you told them you don't want.

Lying about the replacement cost of a wheel is lying, not salesmanship.

Wasting one hour of a customers time trying to sell a warranty they don't want is bad business. I would not ever want to do business such a person or firm again, and would warn others against it also.

 

[sandy]

When you tell someone you don't want something, and they type up the paperwork with that item in the price anyway, that is fruad. It is not "salesmanship".

Same happens at McDonalds. If they ask you whether you want to supersize it (not sure they have that anymore) and you say no, the price they give you should reflect that you don't want to supersize it. Otherwise they have commited a fraud. You shouldn't have to look at the receipt later (after you pay) to see if they added a bunch of stuff you told them you don't want.

Lying about the replacement cost of a wheel is lying, not salesmanship.

Wasting one hour of a customers time trying to sell a warranty they don't want is bad business. I would not ever want to do business such a person or firm again, and would warn others against it also.

Probably difficult alleging fraud on the basis of a contract unsigned by both parties and a transaction that never occurred; sales rep wasn't trying to "sell" a wheel, just using the approximate price of the wheel as one of a host of reasons you might choose to buy a warranty and when you figure in sales tax. removing/mounting tire, a price not too far from the mark; trying, but cannot, visualize a grown man, successful and astute enough to afford a Genesis, being so intimidated and inarticulate that he is held captive for an hour talking about a warranty he doesn't want and is powerless to end the conversation....

Anyway, after due consideration of your points I have decided to give the sales woman a company car and am increasing her commission.

 

[Mark_888]

Anyway, after due consideration of your points I have decided to give the sales woman a company car and am increasing her commission.

It is not at all surprising that you would do that.