sarge
Been here awhile...
- Joined
- Mar 2, 2010
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- 153
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I believe I am going to get a satisfactory resolution from Hyundai. To re-cap:
My '09 Genesis 4.6 w/tech had a DIS failure in January of this year, 3 months after I purchased it brand new. The dealer diagnosed it as a bad amplifier, and replaced the amp. After 4 amp replacements and a new head unit, after more than 3000 miles on a loaner and more than 4 months of driving around without Nav/XM/Cd/DVD/AM/FM and sunctioning steering wheel controls, I realized that HMA wasn't going to solve the porblem. I hired a lawyer - which immediately caused HMA to refuse to even talk on the phone or answer emails.
Eventually (7 months into the problem), HMA wore me down and I accepted a cash settlement. I had to sign a non-disclosure agreement that prevents me from talking about the amount of the settlement - but I was certainly not satisfied that I had been treated well. The Genesis is my 5th Hyundai total, the 4th from the same dealer. The dealer. from the very begining, washed their hands of the whole thing. Straight from the mouth of the GM "This isn't my problem".
Less than two weeks ago, I contacted a senior Hyundai America officer and voiced my frustrations with the total experience - including the treatment of me by the Atlanta Regional Office. He expreesed regret, and seemed sincere. I assumed that he was just saying the right things, and that would be the end of it.
Today, if everything goes as described to me on the phone yesterday, I'll be completely satisfied with Hyundai America and with my car. I probably can't provide much detail, but I can say that someone at HMA is REALLY steeping up to the plate. I am convinced (assuming it goes as planned) that HMA is providing more than they would ever have been required to do otherwise.
The difference in dealerships is like night and day. My original dealer was Lee Hyundai of Fayetteville, NC. Nothing but trouble, and I'll walk before I ever buy another car from them. in fact, rather than provide them revenue, I'll make a 60 mile trip to Raleigh for routine service.
Johnson Hyundai of Cary is the new dealer. I was sent there by the Atlanta Consumer Affairs Office, and I din't look forward to the trip. Johnson Hyundai didn't sell me the lemon, and dealing with it should have been an annoyance to them. They didn't stand to make any money on the solution, nor are they likely to do very well on the trade-in. You'd never know it by the way they treated me. The Sales Manager handled it all personaly, including going to bat for me with HMA when it appeared that the dealership wouldn't have enough room to fix the issue without taking a loss. Can't say enough good about them.
I regret that it has taken so long to arrive where I am now. 8 months is unreasonably long, and it really shouldn't have taken the involvement of a company officer to reach a solution. The Atlanta Consumer Affairs folks failed from the begining, but really came through in the end. At the end of the day, I'll be satisfied that Hyundai met it's commitment and compensated me for the frustrations.
If it all comes together this afternoon, I'll be the owner of a brand new 2011 Genesis 4.6
My '09 Genesis 4.6 w/tech had a DIS failure in January of this year, 3 months after I purchased it brand new. The dealer diagnosed it as a bad amplifier, and replaced the amp. After 4 amp replacements and a new head unit, after more than 3000 miles on a loaner and more than 4 months of driving around without Nav/XM/Cd/DVD/AM/FM and sunctioning steering wheel controls, I realized that HMA wasn't going to solve the porblem. I hired a lawyer - which immediately caused HMA to refuse to even talk on the phone or answer emails.
Eventually (7 months into the problem), HMA wore me down and I accepted a cash settlement. I had to sign a non-disclosure agreement that prevents me from talking about the amount of the settlement - but I was certainly not satisfied that I had been treated well. The Genesis is my 5th Hyundai total, the 4th from the same dealer. The dealer. from the very begining, washed their hands of the whole thing. Straight from the mouth of the GM "This isn't my problem".
Less than two weeks ago, I contacted a senior Hyundai America officer and voiced my frustrations with the total experience - including the treatment of me by the Atlanta Regional Office. He expreesed regret, and seemed sincere. I assumed that he was just saying the right things, and that would be the end of it.
Today, if everything goes as described to me on the phone yesterday, I'll be completely satisfied with Hyundai America and with my car. I probably can't provide much detail, but I can say that someone at HMA is REALLY steeping up to the plate. I am convinced (assuming it goes as planned) that HMA is providing more than they would ever have been required to do otherwise.
The difference in dealerships is like night and day. My original dealer was Lee Hyundai of Fayetteville, NC. Nothing but trouble, and I'll walk before I ever buy another car from them. in fact, rather than provide them revenue, I'll make a 60 mile trip to Raleigh for routine service.
Johnson Hyundai of Cary is the new dealer. I was sent there by the Atlanta Consumer Affairs Office, and I din't look forward to the trip. Johnson Hyundai didn't sell me the lemon, and dealing with it should have been an annoyance to them. They didn't stand to make any money on the solution, nor are they likely to do very well on the trade-in. You'd never know it by the way they treated me. The Sales Manager handled it all personaly, including going to bat for me with HMA when it appeared that the dealership wouldn't have enough room to fix the issue without taking a loss. Can't say enough good about them.
I regret that it has taken so long to arrive where I am now. 8 months is unreasonably long, and it really shouldn't have taken the involvement of a company officer to reach a solution. The Atlanta Consumer Affairs folks failed from the begining, but really came through in the end. At the end of the day, I'll be satisfied that Hyundai met it's commitment and compensated me for the frustrations.
If it all comes together this afternoon, I'll be the owner of a brand new 2011 Genesis 4.6
