First SMOG

[2California]

I been the proud owner of my New 2009 Hyundai since July 2008. I was the second owner of the Genesis in California. This year is the first time I was required to smog my car, which I took my car in a month before it was due to discovered It did Not pass the EGR value which my car manually indicate my Genesis is not equipped with a ERG value. Currently my car has been in the shop for 10 business days and dealership can't find how to fix factory defect. I purchased my car at Central Valley Hyundai Dealership in Modesto Ca., I also purchased extended warrenty 5k-10 year/100,000. I was told 4 days ago a Corp. Hyundai Technician, which one rep. serves the Centeral Valley, would be visiting dealerships with 7 owners whose Genesis are not passing smog. Communication/follow up has been poor, for I've had to be the one to call the dealership to find the status of my car. As of today I called Corporation, was told Tuesday when Corp Technicaian would be looking at my car, now 4 more days of my car sitting at dealership. Stressed over smog due date, at mercy of dealership. I also had a issue with the operation of my driver's seat, after brining my car in 5 times for the same Seat issue I was told the seat has been repaired, after I mentioned the "Lemon Law". As I have loved my Genesis, and others have purchased a Hyundai due to my referral, I doubt if I would buy another Hyundia due to service I have received in the last 6 years. Service reps very friendly but lack the customer service in terms of followup/communication. I question the honest loyalty to really care about the customer and their concerns and the knowledge of the technician. Don't mean to be critical but when I pay in advance for a warrenty where I purchased my vehicle, I expect good/excellent Customer Service. I will follow up on the result of this issues and if others who area dealing with the same issue to share your experience to help all the newer Genesis owners. .

 

[1960Peter]

I posted under the general discussion, I am a newby so I may have not picked the best thread. Here is my post>>>>

I have the problem. CA emissions and wont clear VVT/EGR. I have taken to the dealer. Had the car fully tested? Paid the Sacto. Hyundai Service to perform service recommendation (bulletin) to do drive cycle. Mechanic drove 109 miles. No fix. The car now has a second not ready cycle (catalyst). The factory Regional Care Center has not been productive yet. I believe this 2009 3.8 Computer program is faulty. Well at least for CA extreme smog standards. I was told today by the cust. Care rep. that this is the only model having high failure rates (my wording). Anyway I will supposedly get a call on my escalated case. I will send my invoice to you (reader) if you want it. I am out $250 to Sacramento Hyundai + $50 to DMV for temp permit to drive. This is a shame. This car is OK for the other 49 states but I would not buy another for my state.

 

[Bill K]

California Hyundai's have a 7 year 70,000 mile emissions warranty.
Are you over this????

Some Hyundai dealers aren't qualified enough to repair the Genesis.

 

[1960Peter]

yes. 102k+. I have a case with Hyundai on file. They are very hard to get an answer out of. I will try once more (714) area code office? My case has been elevated and I am not sure that means any real answer. I sound very negative due to no real solution. I took it to the Sacramento dealer and followed by paying the dealer to perform the fix (drive cycle road test). No clearing of codes. My car becomes illegal soon as my extension for reg. runs out. I will most likely elevate my own case soon. Tomorrow I will call them again. I will let you know.

 

[1960Peter]

Seeing that 7 yr 70K warranty on emissions is ominous. My dealer said all mechanical items are functioning. It is this integer whatever mathematical compiled data acquisition that is not doing its designed job. I was told by the customer care rep. that it is a calif. problem mainly with the Genesis?? Whatever that means........My response was why do other models seem to function so much better.

 

[1960Peter]

Ok. Here is the finish for now to my case with HMA. First they are a stand up co. They sent a trained mech. to run the drive cycle, provided a rental car, and sent the dealer to do a second SMOG test all at NO charge. Now there is still a Latent defect with the cars program in my opinion. I will continue to stand with that opinion. I respectfully feel they have a difficult time with this drive cycle and monitor thing. As we operate this vehicle for thousands of varying miles and drive conditions there still is a issue of why the monitors show "not ready". I think the laws are so hard to meet this may be the new normal on the low side of the scale. Thoughts? Thanks. PT

 

[1960Peter]

sorry all work was positive results. Car is legal.

 

[1960Peter]

HMA sent us a check to cover the cost of diagnostic test and labor to ready monitors. My thanks to Suszann at HMA. We will have to see what is the fix if I do not get a ready in two years on next test. Upgrade? New? we will see. thank you and I hope this helps with what to do. Test car early and call HMA if you have an issue with monitor not ready. They did help me.

 

[jsmit86]

Despite the issues, it's nice to see that HMA did step up and do the right thing for you. As you mentioned the 7/70 is their legal obligation, and perhaps they have the moral obligation to make the support and solve available, if not actually bearing the financial responsibility.

Glad to hear it worked out.

 

[chewbakarox]

Yes, glad to hear HMA stepped up.

On an unrelated note - to the folks who have done the smog check recently in California - is the test limited to OBD diagnostics? Or do they do a visual and sniffer test too?

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[Rloyola0426]

Haven't smogged my Genesis yet. But one of my other cars was just smogged recently. They popped the hood for a visual then just plugged it in to the OBD diagnostics. No sniffer. No checking underneath to make sure all cats were intact.

 

[qcjacobo]

Let first say that up until recently, I have been a happy owner of a 2010 Hyundai Genesis 3.8 Coupe.

Like others on this post, I too have experienced the issue of going to get my car to pass smog in California only to find out that the EGR/VVT ODB-II monitor will not set. In reading this thread, for the Genesis, this is really the VVT. So, thank you all for that helpful information.

Here is where things stop going well....

I take my car to a local Hyundai dealership. After looking at the vehicle, running some tests, having their "smog guy" look at it, they ended up referring me to the State Referee Program. They said, I could get a 2 year waiver.

Long story short I was able to get the waiver. So, in terms of being able to drive the vehicle in the state of California for the next 2 years, all is well...the problem I have with this is that there is a 2 year time limit on this and ultimately these monitors will have to set next time. This is not to mention that the dealer stated that essentially my only recourse (aside from forking over lots of money for them to replace random parts and hope that one of those allows the code to set) was essentially to hope and wait and see if something happens between now and 2 years that causes the vehicle to come in for repair that by circumstance happens to fix the actual underlying problem. Really? That is your answer? Essentially hope for the best after shelling out 30K? Geez.

I have a case open with HMA, but it was only until I mentioned the apparent "magic word" to the customer care rep of "attorney" that I was able to get the case escalated to the Hyundai Regional Office. What a waste of 30 min going back and forth with the customer care rep. Next time I know I guess. Lesson learned.

So, the regional office has now referred the case to another dealer about 40 minutes north of me. They took possession of the vehicle and gave me a rental at no additional charge. I have had the rental now going on day 5 if you count the weekend. They were supposed to drive the vehicle to see if that would change the code result...even though i have my doubts that post 10K miles after changing the battery them driving the vehicle for 30 would change anything. They have yet to drive it and are essentially trying to get HMA to pay for another smog test. Great that they will pay for it, and even better if it passes, but it does nothing to say it won't happen again before my next 2 years and does nothing to solve the underlying problem. There is clearly a computer issue here in my opinion.

Couple questions for the group; (1) What did you do to get a Hyundai technician to come to the dealership? I will say that since there is no solution and no diagnostic test(s), it is probably going to run up into the same brick wall and that is essentially that Hyundai has no clue why this is happening. I may still end up contacting an attorney. (2) Has anyone consulted with one on this issue? (3) Does it even meet lemon law and/or consumer law criteria?

I will update as I learn more. If anyone has any interest in discussing this offline, let me know.

 

[smwalker]

I posted this in another thread but thought I should post here in case someone comes across it. There is a specific drive cycle to set the EGR monitor and while this is from KIA it seems to work on Hyundai 3. 8's as well. IF you are going to try this on your own best to do it on an empty road. I went out on my local freeway at about 3am on a weeknight.

http://i.imgur.com/vKJohEt.jpg