First Valet Service

[tompass]

I actually also denied the car wash. Told them not to clean inside of windows as I have ceramic tint and did not want any ammonia product used.

 

[Mcc]

Yes, isn’t it a bit ludicrous to haul a vehicle 200 miles for an oil change and a car wash (no doubt a wasted effort after a 100 mile return haul)?

But no harm either.

 

[tompass]

But no harm either.

So what would be my alternative? I certainly appreciate their effort but I also do not feel badly about what it is they had to do. Was their call when I made the deal.

 

[PMCErnie]

So what would be my alternative? I certainly appreciate their effort but I also do not feel badly about what it is they had to do. Was their call when I made the deal.

You have to wonder about the viability of a business that spends hundreds of dollars (driver, truck, fuel) just to change the oil in your car. Don’t forget that that flatbed and driver made 4 trips totaling 400 miles to get to your place and back.

 

[Beefer]

You have to wonder about the viability of a business that spends hundreds of dollars (driver, truck, fuel) just to change the oil in your car. Don’t forget that that flatbed and driver made 4 trips totaling 400 miles to get to your place and back.

Corporate pays for it.

 

[PMCErnie]

Corporate pays for it.

Yes, but does that make it an intelligent business practice?

 

[Beefer]

Yes, but does that make it an intelligent business practice?

It's part of their entire Genesis sales model. 3 years of valet, and service included. It's what sets them apart from others. So if it attracts buyers...sure. Not everyone takes advantage of it...perhaps not every time.

It was part of my decision to go with the G70 over the S4...so they nabbed me

Let's not forget how massive the parent company is. Steel, ship building, global cargo shipping, cars, trucks, etc.

 

[PMCErnie]

It's part of their entire Genesis sales model. 3 years of valet, and service included. It's what sets them apart from others. So if it attracts buyers...sure. Not everyone takes advantage of it...perhaps not every time.

It was part of my decision to go with the G70 over the S4...so they nabbed me

Let's not forget how massive the parent company is. Steel, ship building, global cargo shipping, cars, trucks, etc.

Perhaps, but if it was your company, or mine, we would have arranged for a local area oil change service and sent the guy a certificate for $500. It would have been much cheaper.

 

[Beefer]

Perhaps, but if it was your company, or mine, we would have arranged for a local area oil change service and sent the guy a certificate for $500. It would have been much cheaper.

At first thought that would make sense. But once you get 3rd parties involved...could be a nightmare. If Hyundai/Genesis does it...and something goes wrong...you are safe and they have themselves covered.

If a local oil place screws something up on the car...things start to get complicated. Who pays for the damage? You can imagine what a mess that would become.

 

[PMCErnie]

At first thought that would make sense. But once you get 3rd parties involved...could be a nightmare. If Hyundai/Genesis does it...and something goes wrong...you are safe and they have themselves covered.

If a local oil place screws something up on the car...things start to get complicated. Who pays for the damage? You can imagine what a mess that would become.

It’s pretty easy to “associate” with local dealers. You and I have a nearby Jag dealer that would love the extra business.

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[EdP]

Corporate pays for it.

Yes, and corporate got the money from you up front. Viability depends on how much they got back and give to the dealer.

 

[videopho]

Yes, isn’t it a bit ludicrous to haul a vehicle 200 miles for an oil change and a car wash (no doubt a wasted effort after a 100 mile return haul)?

I wonder how much it will cost Genesis for a simple oil change service like this.
I bet it ain't cheap.
May be Genesis should try mobile service?
This kind of valet service is definitely not for me.
I'd make a mid week appointment around late morning.
Drive in. Wait an hour . Pay for the service. Then get the heck outta there as soon as I can.

 

[EdP]

I wonder how much it will cost Genesis for a simple oil change service like this.
I bet it ain't cheap.
May be Genesis should try mobile service?

Mobile service in the snow belt is not a very good idea. I'd rather have my car under cover, on a proper lift.

 

[PMCErnie]

Mobile service in the snow belt is not a very good idea. I'd rather have my car under cover, on a proper lift.

True, but would you want your car on a flatbed driving 200 miles on wintry roads? It just boggles the mind why anybody would want their car to travel so far out of their sight for such minimal service.

 

[EdP]

True, but would you want your car on a flatbed driving 200 miles on wintry roads? It just boggles the mind why anybody would want their car to travel so far out of their sight for such minimal service.

I'd rather have it on a flatbed than on the road. With the temperature hovering around zero I don't know that a mobile service guy is doing his best either. Rotating tires is much easier when you have the car on a proper lift instead of a potentially slippery driveway.

It traveled from Korea to CT where I bought it. Another couple hundred miles on a flatbed should not hurt it.

 

[videopho]

I'd rather have it on a flatbed than on the road. With the temperature hovering around zero I don't know that a mobile service guy is doing his best either. Rotating tires is much easier when you have the car on a proper lift instead of a potentially slippery driveway.

It traveled from Korea to CT where I bought it. Another couple hundred miles on a flatbed should not hurt it.

You pray the flatbed won't get into the wreck due to some icy road.
But anyway I got your point.
Mobile service is much more service friendlier in the sun belt states than the frozen north ones.

 

[tompass]

I wonder how much it will cost Genesis for a simple oil change service like this.
I bet it ain't cheap.
May be Genesis should try mobile service?
This kind of valet service is definitely not for me.
I'd make a mid week appointment around late morning.
Drive in. Wait an hour . Pay for the service. Then get the heck outta there as soon as I can.

How about allowing local Hyundai dealer to do basic oil changes?

 

[PMCErnie]

How about allowing local Hyundai dealer to do basic oil changes?

Precisely.

 

[EdP]

You pray the flatbed won't get into the wreck due to some icy road.
But anyway I got your point.
Mobile service is much more service friendlier in the sun belt states than the frozen north ones.

At least it would be on their insurance. As pointed out, it is a total of 400 miles. So it is pushing to say even 8 hours labor, probably 10 so figure a minimum of $150 labor. Operating a flatbed even at $1 a miles is $400. Then add in the actual service of oil change, tire rotation, filter, another $75 or more. By the time you are done you are looking at a $600 plus oil change a couple of times a year for three years. So that is at least $3600 cost by Hyundai/Genesis. Would they pay that much to keep a customer happy?

 

[videopho]

How about allowing local Hyundai dealer to do basic oil changes?

That's what I'd do.
AFAIK all repair services are done by your local Hyundai service shop.