Genesis - Are you there?

[Clance]

Genesis of Kirkland’s service, honesty, and professionalism is so poor, they really make it hard for me to like my car. And that’s my dilemma. I really like my GV80. It’s an amazing car to drive, and it makes me feel good to drive it. I love how it looks. I enjoy the attention, and the comments people make. But the dealer’s service has let me down three very big times now, and they have cost me thousands of dollars I didn’t need to pay. It’s no wonder they don’t have a system for feedback on their website, and they don’t ask for feedback ever. So this is my one attempt at an official feedback rant. I’m done with Genesis.

 

[Mcc]

Genesis of Kirkland’s service, honesty, and professionalism is so poor, they really make it hard for me to like my car. And that’s my dilemma. I really like my GV80. It’s an amazing car to drive, and it makes me feel good to drive it. I love how it looks. I enjoy the attention, and the comments people make. But the dealer’s service has let me down three very big times now, and they have cost me thousands of dollars I didn’t need to pay. It’s no wonder they don’t have a system for feedback on their website, and they don’t ask for feedback ever. So this is my one attempt at an official feedback rant. I’m done with Genesis.

They let you down twice and you still went back a third time? I would suggest either going to a different dealer (whatever the distance) or sit down with the service manager and develop a relationship so they understand your problems and maybe you understand theirs.

Post here might be therapeutic for you but wont help you with you Genesis problem. You are just talking to the wind, there is nothing “official” about your rant and no one official reads it If someone thinks differentl, please provide proof.

 

[RLMLevinson]

I think the OP is just trying to seek other alternatives by posting here out of [frustration]; but unfortunaly as you stated I highly doubt anyone of [importance] at Hyundai will be reading anything here or gives a crap too. Forums are all too filled with fanboys, fake accounts and whatnot and the dataset that you may try to extract is just too skewed to yield anything tangible. We may think differently as an honest member, but that's the nature-of-the-beast.

But, I will offer that the OP should seek out and speak to the regional rep for your area if another dealer is just too out of reach for you. This info can be obtained via a dealer; the problem one or via a diff't one. Can also try Concierge for that info but not sure on that. I've had experience talking to the Rep and at least in my area; she cracked the whip on the dealer here and my point was made for me to them - and things/attitude changed completely.

 

[steveinarizona]

They let you down twice and you still went back a third time? I would suggest either going to a different dealer (whatever the distance) or sit down with the service manager and develop a relationship so they understand your problems and maybe you understand theirs.

Post here might be therapeutic for you but wont help you with you Genesis problem. You are just talking to the wind, there is nothing “official” about your rant and no one official reads it If someone thinks differentl, please provide proof.

I agree. I built a good relationship with my BMW service manager and when I decided I needed to lemon law the car, he helped get BMW to agree to a buyback. I stayed with BMW and ordered a new one as a replacement.

I do see that a different Genesis dealer has closed in the area (Everett). There are two Hyundai dealerships in Scottsdale. They used to both sell Genesis cars but now only the one in North Scottsdale is a Genesis dealer. I was speaking with the service manager at the remaining dealership and I said it must be nice to be the only Genesis dealer in Scottsdale. He replied it was not nice for him as he suddenly inherited a the Genesis customers from the other dealership and was overwhelmed with service requests.

The same thing might be happening with your dealership. I agree with Mcc that it might be worthwhile for you to attempt to build a relationship with the service manager. From what I have read on the websites, the service valet function is tied to the dealership and particular dealerships could agree or disagree with offering it. Mine, Genesis of Scottsdale (nee Genesis of North Scottsdale) does offer the service valet although I have declined since the dealership is so close to my home (4 quick miles).

 

[ultra63]

I agree. I built a good relationship with my BMW service manager and when I decided I needed to lemon law the car, he helped get BMW to agree to a buyback. I stayed with BMW and ordered a new one as a replacement.

I do see that a different Genesis dealer has closed in the area (Everett). There are two Hyundai dealerships in Scottsdale. They used to both sell Genesis cars but now only the one in North Scottsdale is a Genesis dealer. I was speaking with the service manager at the remaining dealership and I said it must be nice to be the only Genesis dealer in Scottsdale. He replied it was not nice for him as he suddenly inherited a the Genesis customers from the other dealership and was overwhelmed with service requests.

The same thing might be happening with your dealership. I agree with Mcc that it might be worthwhile for you to attempt to build a relationship with the service manager. From what I have read on the websites, the service valet function is tied to the dealership and particular dealerships could agree or disagree with offering it. Mine, Genesis of Scottsdale (nee Genesis of North Scottsdale) does offer the service valet although I have declined since the dealership is so close to my home (4 quick miles).

For a luxury item I expect the service manger to build a relationship with me as I am the one who paid for the vehicle and its services

 

[TurtleBoy]

For a luxury item I expect the service manger to build a relationship with me as I am the one who paid for the vehicle and its services

Unfortunately it rarely works that way. I know of some folks who get their service advisor/manager gifts for Christmas, tickets to sporting events, etc. in order to be treated right. I have found that, just like any other personal relationship, taking the time to talk to them can do wonders. All day they are bombarded with problems so to give them a few minutes to talk about something else can be just the thing they need. My Director of Service and Service Advisor always seem to go out of their way to make sure my issues are taken care of. I like to think that treating them with respect and friendliness has something to do with that.

 

[Clance]

They let you down twice and you still went back a third time? I would suggest either going to a different dealer (whatever the distance) or sit down with the service manager and develop a relationship so they understand your problems and maybe you understand theirs.

Post here might be therapeutic for you but wont help you with you Genesis problem. You are just talking to the wind, there is nothing “official” about your rant and no one official reads it If someone thinks differentl, please provide proof.

Oh. Thanks for the suggestion!? Your patronizing, self-substantiated “wisdom” almost feels like the responses from the only one dealership in the state of Washington. And that’s another reason the company has let us down… the next nearest Genesis service garage is in another state.

 

[Clance]

I agree. I built a good relationship with my BMW service manager and when I decided I needed to lemon law the car, he helped get BMW to agree to a buyback. I stayed with BMW and ordered a new one as a replacement.

I do see that a different Genesis dealer has closed in the area (Everett). There are two Hyundai dealerships in Scottsdale. They used to both sell Genesis cars but now only the one in North Scottsdale is a Genesis dealer. I was speaking with the service manager at the remaining dealership and I said it must be nice to be the only Genesis dealer in Scottsdale. He replied it was not nice for him as he suddenly inherited a the Genesis customers from the other dealership and was overwhelmed with service requests.

The same thing might be happening with your dealership. I agree with Mcc that it might be worthwhile for you to attempt to build a relationship with the service manager. From what I have read on the websites, the service valet function is tied to the dealership and particular dealerships could agree or disagree with offering it. Mine, Genesis of Scottsdale (nee Genesis of North Scottsdale) does offer the service valet although I have declined since the dealership is so close to my home (4 quick miles).

BMW will probably win my future business. I still really like my GV80 and expect to drive it until it gets too old to be reliable anymore.

 

[steveinarizona]

BMW will probably win my future business. I still really like my GV80 and expect to drive it until it gets too old to be reliable anymore.

I think the i5 is a great car. I bought my Genesis a year and a half ago and the i5, at that time, was a mote in god's eye. I test drove the iX and i4 and they drove great (no surprise there), better than my GV60. BUT, I couldn't get past the front end looks. The i5 does not have the bugs bunny front end.

 

[Kirkland]

Genesis of Kirkland’s service, honesty, and professionalism is so poor, they really make it hard for me to like my car. And that’s my dilemma. I really like my GV80. It’s an amazing car to drive, and it makes me feel good to drive it. I love how it looks. I enjoy the attention, and the comments people make. But the dealer’s service has let me down three very big times now, and they have cost me thousands of dollars I didn’t need to pay. It’s no wonder they don’t have a system for feedback on their website, and they don’t ask for feedback ever. So this is my one attempt at an official feedback rant. I’m done with Genesis

FYI, I'm not in the business of defending car dealerships or their service divisions, but I've been talking with a salesperson at Genesis Kirkland and they are apparently building a state-of-the art-facility down the street from the current location, scheduled to open sometime this fall. While poor service is never acceptable, just last year Genesis in Kirkland was still part of Kirkland Hyundai, as you likely already know. Only recently did they move out when Lee Johnson Auto Group purchased the Genesis badge. I'm hopeful that the new facility and the service experience are both significantly improved compared to the little building they're temporarily in today. I'm not a Genesis owner yet, but planning my first purchase this summer (GV80 Coupe)

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[Orzel]

FYI, I'm not in the business of defending car dealerships or their service divisions, but I've been talking with a salesperson at Genesis Kirkland and they are apparently building a state-of-the art-facility down the street from the current location, scheduled to open sometime this fall. While poor service is never acceptable, just last year Genesis in Kirkland was still part of Kirkland Hyundai, as you likely already know. Only recently did they move out when Lee Johnson Auto Group purchased the Genesis badge. I'm hopeful that the new facility and the service experience are both significantly improved compared to the little building they're temporarily in today. I'm not a Genesis owner yet, but planning my first purchase this summer (GV80 Coupe)

I had our GV serviced there beginning of May, actually the last "complimentary" service fort us. Yes the building is small and amenities are really lacking. No complaints about the care we had, other than trying to "sell" us on additional services. They did tell me that the new facility should be open in August. Our issue is that it is 106 miles one way to have the GV serviced there, and the traffic on 405 southbound was a parking lot when we went. We love the GV but are starting to strongly consider the new Lexus GX as the next vehicle. Will probably give Genesis of Kirkland one more try once they have the new facility going and will make a decision based on that.