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Genesis connected services do not work. Genesis connect said one thing dealership says another. Who is telling the truth?

  • Thread author Thread author G-64943
  • Start date Start date
G

G-64943

who is telling the truth? Genesis connected services DO NOT WORK! Dealership says they have to tear into my radio system, connected services people said something different. No help. Seems like Genesis knew something was wrong with the connected services but have failed the consumer
 
So what did customer service tell you?
If you haven't called them , do that first.
Is the car under warranty? if so take to dealer
Is your connected service account still active?
 
G-64943 said:
who is telling the truth? Genesis connected services DO NOT WORK! Dealership says they have to tear into my radio system, connected services people said something different. No help. Seems like Genesis knew something was wrong with the connected services but have failed the consumer
Click to expand...
Considering the lack of information you give here, no way to tell.
You say Genesis said "something" but give no clue what they said. Are you the first owner or is this a transfer? It is very possible the telemetrics unit in the car is not working. None of us can tell from here.

What do you mean they knew something was wrong but failed the consumer? They work just fine for many thousands of us. Not always perfect, but overall damned good.

If you want help, give enough information to work with. If you just want to bitch, job well done.
 
Mine works fine, as of this morning.
 
mine works fine. Just used it.
 
Black genesis badges emblems letters lettering chrome delete
Mcc said:
mine works fine. Just used it.
Click to expand...
As you know, I've complained it was awkward to use at times. Now I have the widget on the phone screen and it is so much better now. Went from 3 star to 4 star, IMO.
 
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What exactly isn't working?
 
leggy said:
What exactly isn't working?
Click to expand...
I have had a few issues when trying to use navigation directions. One day about a month ago when I pushed the button on the mirror it could not "connect to the network". That continued for more then a day. I called Genesis and was told at the time they had heard of the problem and we're working on a solution. It started working again after that.

Then about a week ago I had the same problem. It worked again after an hour or two.

Hopefully these were not a hint of the future.
 
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