Genesis connected services glitch

[siegs7]

I was having the same issue. I took my GV70 in for an oil change and an issue with the Navigation and OTA updates. The dealer restored the firmware and re-loaded the latest/greatest firmware and now my heads-up speed display is broken - Don't know how to get that back and Genesis Connected Services nor the dealer knows how to fix it. Does anyone know how to get the Speed Limit display back on the Heads-Up-Display? I have all the content turned on and it should display, but is not.

The linking between Genesis Connected Services and my profile was also broken. I was able to fix this by deleting my profile and setting it back up. After setting back up the profile, start the vehicle and log into your profile. Turn off the vehicle. Open then close the door. Then lock the vehicle using the key fob. Start the vehicle and press/hold the "Map" and "Setup" buttons down for at least 5 seconds until the unit resets. Once the unit resets, check the Genesis Connected Services and it should reset it back to your original configuration and link your services.

 

[benneyb]

A further update, with a positive outcome. Last week I called the general customer support line to make a complaint about the lack of attention/progress for my issue. Previously I had spoken to the Connected Services support people directly.

The general customer support rep was able to help me directly. We spent nearly an hour troubleshooting and trying various things between the car and the app, ultimately fixing the issue. Not sure if I just got lucky, or if the general customer support staff are better than the Connected Services staff.

Just an update for anyone who may be interested in this issue - my ticket is still open and has not been addressed yet. This is ridiculous and a huge weakspot for Genesis - the customer support folks, while very nice, seem to be incompetent.

 

[Danib]

A further update, with a positive outcome. Last week I called the general customer support line to make a complaint about the lack of attention/progress for my issue. Previously I had spoken to the Connected Services support people directly.

The general customer support rep was able to help me directly. We spent nearly an hour troubleshooting and trying various things between the car and the app, ultimately fixing the issue. Not sure if I just got lucky, or if the general customer support staff are better than the Connected Services staff.

WHAT DID THEY DO TO HELP YOU? How did you resolve the issue?? Any help greatly appreciated, as I’m in the same boat.