Genesis Connected Services

[Mcc]

When I use the Genesis connected app on my iPhone and attempt to start the vehicle, I get a "server-side error {C500}. But if I use the Alexa App and give the command "Alexa tell Genesis to start my G70" it works almost every time. Does anyone have an idea of what is going on and how to fix it?

Restart your iPhone and then I would try deleting and reinstalling the app.

 

[TinsleyC]

Also try it with and without Wi-Fi connection.

 

[pulsar]

Also, if you have quick start toggled on via the app on your iPhone, turn it off and see what happens? My phone still doesn’t like that feature so I leave mine off.

 

[AdriaticBlueG70]

@bartstk18

I’ve had many, many GCS issues just like yours since I bought my G70 on October 2019. First, the issue is never the app. Rarely, it’s on their servers, but that clears up in a few hours.

For me, it has been the head-unit not receiving signal. On the upper right hand corner, you should see a cell phone style signal bar, with 5 bars. If you’re getting full signal, they are all white. No signal, all grey. The first time, my car was at the dealer lot for months before they sold it to me, so the modem went into “deep sleep” and it took them 3 weeks to wake it up.

The second time, I got no signal after updating the head unit firmware. My resets didn’t work, so the dealer had to do some special reset procedure that ended up working. I caved and took it to the dealer after tech support tried waking it up remotely for 27 days straight.

 

[AdriaticBlueG70]

Also, if you have quick start toggled on via the app on your iPhone, turn it off and see what happens? My phone still doesn’t like that feature so I leave mine off.

That feature hasn’t worked for me, either.

 

[gdevine]

Also, if you have quick start toggled on via the app on your iPhone, turn it off and see what happens? My phone still doesn’t like that feature so I leave mine off.

I did have quick start toggled on. I toggled it off and voila it started. Thanks. Obviously this is a common problem with the APP.