Genesis dealer trying to charge $205 for SIMPLE oil change!!

[Volfy]

0w weight oil produces less friction in cold weather than 5w, and can offer better fleet MPG averages, keeping the government environmentalist happy. I think they'll choose it for that reason over engine longevity.

Correct. The reason for this inextricably leads to a conclusion that is rather counter-intuitive. Let me explain:

All other factors being equal, a 5w30 oil will actually warm up faster than a 0w30, albeit by a very small margin. This is because in a thin film lubrication system, what produces frictional heat is not metal to metal contact. If that actually happens, the bearings will self-destruct in very short order. Instead, what occurs is the shearing of the thin layer of oil film, which produces frictional heat. The higher that oil's viscosity, the more work has to be done to shear the higher-VI oil, resulting in more frictional heat being produced. This is how 0w30 has a higher fuel efficiency than 5w30.

So, ironically, If your goal is to protect the engine from prolonged cold start running, you would naturally want that engine to heat up as quickly as possible in very cold temps. A slightly higher viscosity index (VI) oil actual helps. That is, as long as the oil's pour point characteristics allows the oil to flow quickly to coat the bearing surfaces where effective thin film lubrication can occur as soon as possible.

 

[isalbenathy]

I searched the threads for synthetic oil change COST... but couldn't find anything specific to SYNTHETIC oil change.

PLEASE FORGIVE THE RANT...

I purchased my used CPO 2022 Genesis G70 (3.3 T Sport Prestige) 3 months ago with 7000 miles on it. They did a service at the time of purchase using conventional oil (as the sticker for next due read 3 mo./ 3000 miles).

I booked today's service (10,000 miles) with my local dealer via my Genesis Owners Homepage. The cost reflected $55.95 (again, for conventional).

When I dropped the car off, I requested Full-Synthetic oil.

I was told that the oil change would cost $205.00!!

For JUST the oil change... no other service.

When I questioned the cost, I was told that it reflected the expensive cost of the oil and "because it is a luxury brand car."

I left the car there and began calling all the dealers in New England to comp their FULL SYNTHETIC prices. The highest I found was $104, but that included tire rotation....

When I brought this comparison to the Service Manager's attention, she told me that I'm free to go elsewhere. I asked if they had ANY thought of customer retention. She said that she doesn't set the prices and that they are set independently at each dealership.

When I asked about the $55.95 online price (for conventional- which I would never run in a 3.3 turbo), she said that was a "mistake" and they she is aware that the online prices are wrong.

The same service manager also told me that there's no benefit using Full Synthetic and there's no need to run anything but 87 octane

She said I'm the first Genesis owner to complain about the price of an oil change.

I found that VERY hard to believe.

I have left several messages for the GM to contact me and am considering other options.

For now, I am not naming the dealer in question in hopes that the GM contacts me in an attempt to "make this right."

*** I'm reaching out to see if anyone has experienced this level of PRICE GOUGING at their dealership? ***

I have the paperwork ($205) and screenshots (of the online booking) to back up the above.

I would normally never take the time/effort to post regarding something like this. But when you WANT to trust a brand a develop a "relationship" with a dealer after spending nearly $50,000, it leaves me wondering what the business model and mindset is for a manager to simply say, "you are free to go elsewhere."

Is it me or has the cost for a regular oil change doubled in price? I'm seeing $40-$50 for 3-month non-synthetic now? It's been a while since I've had to pay for a regular oil change (vs. synthetic). And what is "synthetic blend" and is it true that can go 6 months? $70

 

[rbres]

$189 for full synthetic last week at brand new Genesis dealership in northern Ca. That’s pretty high considering it was $99 at previous Hyundai/Genesis dealership 10 min away months before. Doubt I’ll be going to dealer anymore.

 

[Mcc]

$189 for full synthetic last week at brand new Genesis dealership in northern Ca. That’s pretty high considering it was $99 at previous Hyundai/Genesis dealership 10 min away months before. Doubt I’ll be going to dealer anymore.

I would like to see that quote. How much for parts and how much for labor? Tell them to put it in writing.
What is the name of that dealer?
Are you sure it’s “just” the oil change?

 

[blnewto]

$189 for full synthetic last week at brand new Genesis dealership in northern Ca. That’s pretty high considering it was $99 at previous Hyundai/Genesis dealership 10 min away months before. Doubt I’ll be going to dealer anymore.

Prices for dealer service just keep going up, $189 sounds pretty high but if you have the 3.3T it's 7 qts and the filter. I buy (3) 5qt jugs at a time and have a bunch of OEM filters that I buy at once to save shipping so they come out to about $10 each, it ends up being about $45 to 50 for my DIY changes and you can count on dealers costing 3-4x what DIY cost these days, so $189 is nothing I'd ever want to pay, but is in the realm of possibility these days.

Plus they give you coffee and a free car wash that may scratch/swirl up your clear coat, so there's that.