Genesis Dependability Ranks Below Average in New Study

[Tau]

What happened to Genesis dependability?

 

[speedracer55]

even below Alfa Romeo, but still above MB. Interesting to see Kia is above Genesis and Genesis is above Hyundai. Still have the best warranty and my G70 has been solid so far. Is this the first 100 days - I think it is. I put more worth in the long term one which I believe is 5 years. Of course, I would rather see Genesis on the top 3.

Mazda I always felt was the underdog brand and really does not get the respect it deserves. I have an MX5 and love it.

 

[Jhon]

I wonder if it is more that people can't get their cars fixed in a timely manner, than they have more issues than the other cars?

 

[YEH]

Introduction of new models and power trains (GV80, GV70 and GV60).

Genesis should rise as the kinks get worked out in those models; JDP VDS is based on 3 yr old vehicles.

While Honda has risen back to above avg, Acura still hasn't recovered from the launch of new models/powertrains which had things to work out.

It'll be interesting how Mazda fares once its new models/powertrains hit the 3 yr mark.

 

[Tones_G70]

Wow,.....I'm shocked with these rankings.

I've had my 2023 G70 for almost 2 years now and it has been great. No issues, except for the Genesis connectivity issue, which really has nothing to do with the car itself. Almost 10k on the clock.
I love the car. It's comfy, quick and fun to drive.

 

[speedracer55]

agree with YEH...new models hurt every car manf. Lexus is generally always on top since they generally do not introduce new tech....they are a follower. My bet is if this was g70 only it would be on top since no changes for a while.

 

[steveinarizona]

Essentially, JD Powers is counting error whether huge or minor. Performance vehicles tend to be more complex and complexity tends to create more issues. I think of Genesis as competing with BMW, Mercedes, Audi and Lexus. Lexus is at the top of the list because it is NOT a performance brand, it is a pure luxury brand. In my mind that leaves the Germans as competitors offering luxury and performance vehicles across the product line. Of the Germans, only BMW did better and it did not do much better.

In the Consumer Reports reliability report, Lexus, of course, led for the same reasons as above but both Audi and BMW did significantly better than Genesis and it did not rate Mercedes.

The other problem with these kind of broad brush ratings is that cars tend to have more problems in the first year of production. Depending upon when a car maker releases new versions, and how many in a particular year, will materially impact the ratings.

I, for one, am less concerned with these kind of ratings than with how the dealership or manufacturer will handle issues and customer service. We are purchasing/leasing a luxury product and we should be able to expect luxury treatment.

 

[SoCalG90]

The top performing cars in this list also do not have half of the electronics in them as the Genesis. I mean, c'mon, Buick?

 

[Far Side]

Methinks there is a combination of more tech, less dealer competence, and most of all higher expectations with the purchase of a premium label.

 

[steveinarizona]

Methinks there is a combination of more tech, less dealer competence, and most of all higher expectations with the purchase of a premium label.

I agree with #s 1 and 3 but do you really think that the luxury brands have less dealer competence than non luxury brands? Over the years I have had both kinds of vehicles and I have not observed that result. Anecdotally, of course, it can happen and it can certainly be true of certain brands (so far My Genesis dealer has been excellent but there have been many, many reports here of poor dealers and poor backup from Genesis corporate) but I don't see that happening on a more global basis. I do think that there is a legitimate expectation of higher competence from luxury dealers.

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[Feb2025]

I'm looking forward to getting my vehicle but the experience so far has been less than impressive, and certainly not on par with a supposed luxury brand. Not sure how long they expect me to wait for a car that was in a compound 100miles away. 4 wks waiting. How long does it take them to update their operating systems ? At least I haven't paid them yet.

 

[Jhon]

I'm looking forward to getting my vehicle but the experience so far has been less than impressive, and certainly not on par with a supposed luxury brand. Not sure how long they expect me to wait for a car that was in a compound 100miles away. 4 wks waiting. How long does it take them to update their operating systems ? At least I haven't paid them yet.

It's all about the dealer. Do your homework. Call the service department and try to make an appointment. See how it goes.
And it is good to have a back up dealer within a reasonable drive, especially if it is a Hyundai/Genesis combo dealer as they may stop selling Genesis at the drop of a hat.
I have yet to hear a complaint about any free standing Genesis only dealerships.
I am lucky. I have three Genesis dealers (All combos) within a hour of me and mine has been good (Naples Florida)

 

[ejguillot]

Well, seeing as how Genesis is tied to Hyundai so closely, problems at Hyundai can certainly affect Genesis. And my Hyundai warranty service experience has been subpar.

Summary: wife’s 2022 Santa Fe AWD Calligraphy had the DCT trans fail at 32K miles, and it’s been at the dealer since before Thanksgiving last year - 97 days and counting. Apparently Hyundai can’t supply a working replacement transmission, first replacement was bad out of the box.

 

[Tones_G70]

Well, seeing as how Genesis is tied to Hyundai so closely, problems at Hyundai can certainly affect Genesis. And my Hyundai warranty service experience has been subpar.

Summary: wife’s 2022 Santa Fe AWD Calligraphy had the DCT trans fail at 32K miles, and it’s been at the dealer since before Thanksgiving last year - 97 days and counting. Apparently Hyundai can’t supply a working replacement transmission, first replacement was bad out of the box.

WOW!!!
That's terrible!! Did they at least give you a loaner?

 

[ejguillot]

WOW!!!
That's terrible!! Did they at least give you a loaner?

That they did, at least an equivalent.

Hyundai participates in the BBB Autoline program, which is kind of like Lemon Law. BBB accepted our case for arbitration, the hearing is March 7. We’ll see how it goes (our goal is for a repurchase).

 

[Tones_G70]

That they did, at least an equivalent.

Hyundai participates in the BBB Autoline program, which is kind of like Lemon Law. BBB accepted our case for arbitration, the hearing is March 7. We’ll see how it goes (our goal is for a repurchase).

Wow.
Good, I hope it all works out for you. Good luck.