Genesis Experience

[jgs1564]

I sent an email to author of the following letter (see link below) asking if any of the features of the Genesis Owner Experience will be offered to existing Genesis sedan owners. We'll see what kind of response I receive.

http://www.genesisnewsusa.com/us/en/media/pressreleases/382/genesis-experience-offers-exclusive-customer-programs-for-stress-free-ownership

 

[Mark_888]

It will be interesting to see the response. On the webpage link you provided, it says:

"These exclusive programs, introduced with the G90 and G80, will be applied to all future Genesis models."​

 

[TroyK]

i'm guessing no. i have a distinct feeling that when my lease is up in may 2018 i won't be able to lease a new G80 for anywhere close to what my current lease cost is! :-(

 

[trespinosranch]

I also say No, they won't. At best, it would only apply to vehicles 3 years old or newer, and then pro-rated. I'm sure the new Genesis brand factors in the price of the freebies. Since we did not pay for those benefits, we will get nothing.

 

[volnedan]

I am also hoping for a yes, but will assume it will be a big fat NO. This is how Hyundai will begin to justify a higher price on the Genesis model lines. It won't help that people like myself are getting almost $10k off and leasing for under $300/mo on 2016 models.

Even though I love my Genesis, it's hard to imagine getting another amazing deal in 3 years when the updated G80 is released. After a month of ownership, I still can't believe this car is made by Hyundai. Fantastic car, doesn't make me miss my Q50 at all.

 

[Mark_888]

Even though I love my Genesis, it's hard to imagine getting another amazing deal in 3 years when the updated G80 is released.

You never know. Depends on how well they sell, and also the currency exchange rate (US dollar vs Korean Wan).

 

[xsolara]

Treat people right and they will come back....Treat them like a second class citizen and they will go elsewhere
Genesis should offer these services to all Genesis sedan customers

 

[Bunkei]

I don't expect the concierge service and such, however I do expect a higher tier of service than if I bought a lower-priced Hyundai.

Right now, my dealership experience is souring a bit because their process of providing some of the extras that I paid for. Like tonight, I get answers like "Well the manager is out of the office until Friday, so we'll get back to you when we can schedule a convenient time to bring the car in for the interior/exterior protection and tint".

If you're selling these services, these kind of things should have been ironed out during the sales process. They also didn't activate my Hyundai BlueLink either, so I'm unable to update the navigation and play around with the Genesis app. The salesman is actually quite nice and does his best despite being new to the job (and to the country!). I certainly don't blame him. It just highlights that they still have a ways to go to to match that premium customer service from brands like Lexus and Infiniti.

 

[Mark_888]

Treat people right and they will come back....Treat them like a second class citizen and they will go elsewhere
Genesis should offer these services to all Genesis sedan customers

You are correct. Customers probably will come back.

However, they may be out of business when the customer returns because they are giving stuff away that was not factored into the original sales prices, and they many not be making a profit anymore.

There are a lot of things I believe Hyundai should do that they haven't done (such as replace all defective HECU's before the fail), but extending all that G80 stuff to previous Genesis owners is not one of them. Maybe a few items, but not all of them.

 

[Munch520]

I thought in the release video they talked about including current (G2) Genesis owners in this, due to the fact that we are all a large part of the brand's success and the reason for the branding spinoff.

"The birth of our new Genesis brand was only made possible by the support and loyalty of our previous Genesis customers. And we are grateful for the choice they made and if anything we want to maximize their benefits even more; extending the unique Genesis brand experience to those who believed in us from the beginning. Based on this deep gratitude for our previous customers and our confidence in the outstanding quality of the g80 we will extend the same warranty offered for the g80 to our existing DH customers."

Sounds to me like we'll get something

10 min in.
https://www.youtube.com/watch?v=rHnT81c_vqk

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[cane2025]

i could care less for customer experience. I got a car that i enjoy driving for the price of a loaded Camry. Once the G90/G80 hit the market i may not be able to afford them. I'll just stay with the rest of lower class and keep smiling in my rebadge G80

 

[Mark_888]

I thought in the release video they talked about including current (G2) Genesis owners in this, due to the fact that we are all a large part of the brand's success and the reason for the branding spinoff.

"The birth of our new Genesis brand was only made possible by the support and loyalty of our previous Genesis customers. And we are grateful for the choice they made and if anything we want to maximize their benefits even more; extending the unique Genesis brand experience to those who believed in us from the beginning. Based on this deep gratitude for our previous customers and our confidence in the outstanding quality of the g80 we will extend the same warranty offered for the g80 to our existing DH customers."

Sounds to me like we'll get something

10 min in.
https://www.youtube.com/watch?v=rHnT81c_vqk

Yes, they specifically said they would extend the same warranty to previous Genesis owners. I don't recall, what is the difference between the G80 warranty and the previous Hyundai Genesis warranty?

I know that starting with 2016 models, all Hyundai's now have a 5 year - 60K warranty on the nav and infotainment systems (up from 3 years - 36K miles).

But they didn't say anything about free maintenance for 3 years, concierge service, etc.

 

[jsmit86]

I thought in the release video they talked about including current (G2) Genesis owners in this, due to the fact that we are all a large part of the brand's success and the reason for the branding spinoff.

"The birth of our new Genesis brand was only made possible by the support and loyalty of our previous Genesis customers. And we are grateful for the choice they made and if anything we want to maximize their benefits even more; extending the unique Genesis brand experience to those who believed in us from the beginning. Based on this deep gratitude for our previous customers and our confidence in the outstanding quality of the g80 we will extend the same warranty offered for the g80 to our existing DH customers."

Sounds to me like we'll get something

10 min in.
https://www.youtube.com/watch?v=rHnT81c_vqk

Keep in mind that this specifically was for the KDM. It will be interesting to see if the policy will apply to the US market as well.

 

[xsolara]

Want to have fun click on the closed caption at the bottom of the video when she speaks in Korean ..... great translation :=)

 

[Mark_888]

Keep in mind that this specifically was for the KDM. It will be interesting to see if the policy will apply to the US market as well.

The only thing the video mentioned was warranty. USA warranty and Korea warranty is different for all Hyundais.

 

[5 Timer]

Want to have fun click on the closed caption at the bottom of the video when she speaks in Korean ..... great translation :=)

Pure gibberish

 

[jsmit86]

That kind of reminds me of this one -
https://www.youtube.com/watch?v=vYzA6sJXsvw