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GENESIS MARKS RETAIL EXPANSION MILESTONE WITH 75 DEDICATED FACILITIES IN THE UNITED STATES

Sal Collaziano

Genesis Motors Forum
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Location
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Genesis Model Year
2015
Genesis Model Type
2G Genesis Sedan (2015-2016)
Brand adds seven new Genesis retail facilities including first in Pennsylvania and Massachusetts

FOUNTAIN VALLEY, Calif., July 30, 2025 – Genesis today announced the opening of seven new standalone retail facilities across the United States, now counting 75 dedicated showrooms nationwide.

“Genesis has rapidly transformed its retail presence over the last three years, now offering a network of 75 dedicated facilities across the United States,” said Tedros Mengiste, chief operating officer of Genesis Motor North America. “These facilities allow more customers to engage with our award-winning lineup in an environment that embodies the same design, innovation, and distinctly Korean hospitality that define the Genesis brand.”

New Genesis Facilities Added to Retail Network

RetailerPrincipal/Auto GroupLocation
Norm Reeves Genesis of CerritosThe Car GroupCerritos, Calif.
Genesis of MesquiteClay CooleyMesquite, Texas
Genesis of BraintreeDan QuirkBraintree, Mass.
Genesis of BuffaloCraig and Larry SchreiberWilliamsville, N.Y.
Genesis of ConshohockenDom ConicelliConshohocken, Pa.
Genesis of Virginia BeachCheckered Flag GroupVirginia Beach, Va.
Genesis of Lake NormanModern Auto GroupCornelius, N.C.

At Genesis, the customer’s time and convenience are at the center of the retail experience. Each Genesis facility welcomes customers as honored guests into an open floor plan with distinct brand elements and a growing portfolio of SUVs and sedans. In-store, customers can take advantage of Genesis Concierge, a complimentary service pairing customers with a personal advisor to aid in the shopping experience. Personal advisors provide a seamless experience that includes scheduling test drives at the facility or at the customer’s residence and arranging vehicle delivery.

To find a Genesis retail facility in their area, customers can visit www.genesis.com.
 
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The genesis experience is rarely what is promised in my area
 
I live in a descent sized city, Kansas City, and there is a dedicate Genesis store, but they are far from the service I was getting from a Hyundai/Genesis dealer back in Iowa. The KC store has a HORRIBLE service department and all they keep talking about is how their service will be better once their new store opens up. I highly doubt that as the poor service has been more about the people and not the physical location/building.
 
A deeper choice of dealership locations could aid in healthy intra-brand competition.

We can hope for improvements across the board. Polite, honest and direct feedback to dealership personnel is about all we can do. Sometimes it has made a difference. I have found their staff changes so quickly and often with little regard to customer satisfaction, loyalty (an outdated concept, I fear) or establishing a customer service based relationship. I am just a walking wallet to them. Besides buying a different make or not using their in house service departs, communication is almost all we have left.

Fngers crossed.
 
I’m so glad of the newest location in Conshohocken, Pa. Drove past there last month during its construction and it looks amazing. Maintenance scheduled September 5th so I can’t wait to see and experience it in full operational mode
 
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