Genesis no existent Valet Service

[cgaechief]

THERE IS NO * ON THE BROCHURE THAT STATES THAT VALET (CONCIERGE) SERVICE DEPENDS ON THE DEALERSHIP.​

The cost of the valet service IS IN THE MSRP OF THE VEHICLE. Genesis should have a rebate for each vehicle purchased from a dealership that does not provide this service.

Folks need to report every incident of a dealership not providing this paid for service to the (877) 785-3399 or (844)340-9741. Same thing for MSRP mark ups.

According to Genesis corporate office the dealers that are doing this will be punished with fewer cars in the coming year. So, choose your dealership wisely.

 

[Tau]

if there are some other owners in FL reading this who can recommend your dealer service dept., please post at the link below:

Recommend a Dealer Service Department

If you would like to recommend your dealer's service dept. to owners that are looking for decent service, please post the business name along with city and state. This could help other owners find possible alternatives even though it might require a considerable drive. (Please remember that...

genesisowners.com

 

[GenesisAdvisor]

I just had a couple months with no loaners. Sales finally ended up letting go of 2 cars for me to use. Currently trying to allocate them for repairs over maintenance. I can still pick up cars and bring them back to the customer but am usually not able to leave a loaner. Previous brand I worked for had about 30 loaners, but those were in the fleet pre-covid. Parts and labor across the globe are in short supply.

 

[Tau]

Maybe time for Genesis to suspend it's marketing of services that are not widely unavailable?

 

[ultra63]

Maybe time for Genesis to suspend it's marketing of services that are widely unavailable?

Genesis Service Valet seems to only exist at the Genesis website not at its Hyundai dealers

 

[ckon]

To be fair, I had valet service from my dealer before the shortages and Covid hit us so I guess it's not really anything I can blame them for.

 

[EdP]

Genesis Service Valet seems to only exist at the Genesis website not at its Hyundai dealers

A few still have it. Shortage of cars, shortage of people, not many benefits from anyone these days. I saw on the news the chip shortage cost a 17% loss of auto sales last month.

 

[Bill Hall]

When I asked about valet service when I called for my first service, the dealer in Irving, TX said they would be happy to schedule it, but the first available time was two months out. They said they only had one guy doing that. I chose to take my car in. That wasn't too bad. It's a 20 minute drive to that dealer, and I only had to wait about an hour and a half for them to finish. They had a TV and a coffee machine in a typical auto dealer waiting room. Nothing fancy, for sure, and certainly not what I'd classify as luxury. More what you'd expect from a Hyundai or Kia dealer. But AFAIK, they got it done. My invoice did not detail what they did. It only said "routine maintenance" on it.

 

[MaxPower]

For my first 8000 mile service on my GV70 Genesis in Richmond Virginia offered me Valet Service, a loaner or wait at the dealer for the hour.

No problem scheduling Valet or Loaner if I wanted it but I just chose to wait. My first contact with them was very positive.

 

[Snowwolfe]

My 3 week experience waiting for my new 2022 G70 to be repaired under warranty soured me so much that I plan on selling the car this summer.
The valet service was one of the main reasons I picked the car to begin with.
I now view Genesis as a brand that will slowly die out in view of them wanting stand alone dealerships. I'll be surprised if they are still marketing cars five years from now unless they permit all Hyundia and Kia dealers to offer warranty service.
Last time I checked Honda will do warranty repair on Acura's and Toyota will do the same for Lexus.

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[Tau]

Anyone know if the Genesis Senior Management team has a viable plan to address what appears to be a growing problem with aftersales service?

The execution of the Genesis Cares program doesn't seem to be winning hearts and minds. Genesis Cares

To paraphrase Waylon: "Are You Sure Lexus Done It This Way?"

 

[mlb007]

If you look at Korean goods in general you'll see a pretty consistent pattern of non responsiveness to warranty issues.
LG and Samsung are well known for their awful customer service and "run you around in circles" method of dealing with product problems.

 

[Tau]

If you look at Korean goods in general you'll see a pretty consistent pattern of non responsiveness to warranty issues.
LG and Samsung are well known for their awful customer service and "run you around in circles" method of dealing with product problems.

Seems consistent with the current Genesis Consumer Affairs "open a case" approach, but is that Genesis management's plan going forward?

Will they invest to build out a separate N. A. dealership network, continue the costly marketing including PGA events and Genesis House in NYC and then only maintain the status quo customer experience? Current and prospective Genesis owners might like to know.

 

[Mcc]

Current and prospective Genesis owners might like to know.

Well I guess genesis owners will have to wait to find out since no matter what is proposed or planned or promised, no one knows what will actually happen. I don’t see the purpose in asking this question unless you know someone with a crystal ball.

 

[Tau]

Well I guess genesis owners will have to wait to find out since no matter what is proposed or planned or promised, no one knows what will actually happen. I don’t see the purpose in asking this question unless you know someone with a crystal ball.

Call me an optimist, but I'm hoping someone in management might utilize this forum to address some of the legitimate concerns expressed by owners who have not had the advertised Genesis Experience. Maybe just wishful thinking, but Genesis could help itself by sharing with their "early adopters" some insight into plans to improve aftersales service. A little TLC might even cultivate more unofficial brand ambassadors among us.

 

[EdP]

Call me an optimist, but I'm hoping someone in management might utilize this forum to address some of the legitimate concerns expressed by owners who have not had the advertised Genesis Experience. Maybe just wishful thinking, but Genesis could help itself by sharing with their "early adopters" some insight into plans to improve aftersales service. A little TLC might even cultivate more unofficial brand ambassadors among us.

How much detail would you expect? Enough on a public forum to help the competition?

They have been working on this for a couple of years. Some progress was made but the pandemic ruined plans for a lot of things. Some stand alone dealers are in the works.

Worst thing they can do right now it give a timetable. I know a couple of businesses that have not been able to hold to plans due to pandemic related things, like shortage of people.

 

[Tau]

How much detail would you expect? Enough on a public forum to help the competition?

They have been working on this for a couple of years. Some progress was made but the pandemic ruined plans for a lot of things. Some stand alone dealers are in the works.

Worst thing they can do right now it give a timetable. I know a couple of businesses that have not been able to hold to plans due to pandemic related things, like shortage of people.

It was not my intent to upset forum members by asking what Genesis is doing to address common concerns expressed here regarding service . I believe that Genesis management is capable of sharing with concerned owners some insight into what's being done to significantly improve the current state of aftersales service, without giving away trade secrets, whether via this Forum or another form of communication. That's all.

 

[Bill Hall]

How much detail would you expect? Enough on a public forum to help the competition?

They have been working on this for a couple of years. Some progress was made but the pandemic ruined plans for a lot of things. Some stand alone dealers are in the works.

Worst thing they can do right now it give a timetable. I know a couple of businesses that have not been able to hold to plans due to pandemic related things, like shortage of people.

A college here in the Dallas area did a complete reorganization right at the beginning of the pandemic. Now, they are struggling. I'm sure that's true of Hyundai. 2019 / 2020 was not a good time to make major changes to a business.

 

[Mcc]

It was not my intent to upset forum members by asking what Genesis is doing to address common concerns expressed here regarding service . I believe that Genesis management is capable of sharing with concerned owners some insight into what's being done to significantly improve the current state of aftersales service, without giving away trade secrets, whether via this Forum or another form of communication. That's all.

I’m certainly not upset although it seems that you are. Anything more specific than corporate saying “we are working on it” is an invitation for a lawsuit from the dealers. Things do do get done by corporate will likely be done in back channels. Now if you have some better ideas that corporate should actually do and not just talk, don’t keep them a secret.

 

[EdP]

I’m certainly not upset although it seems that you are. Anything more specific than corporate saying “we are working on it” is an invitation for a lawsuit from the dealers. Things do do get done by corporate will likely be done in back channels. Now if you have some better ideas that corporate should actually do and not just talk, don’t keep them a secret.

Dealers sue them????? Oh yeah, they did that once already.