Genesis Service Valet Question

[lewne]

Hi, I'm new to the forum and have a question about service for my G70. I just contacted my dealer to make a vehicle service appointment and advised them that I'll require the service valet. I was told that the earliest appointment available would be in 5 weeks. Is this typical. I've owned adilacs

 

[lewne]

Hi, I'm new to the forum and have a question about service for my G70. I just contacted my dealer to make a vehicle service appointment and advised them that I'll require the service valet. I was told that the earliest appointment available would be in 5 weeks. Is this typical. I've owned adilacs

I've owner other luxury brands an required loaners, but have never had to wait this long. This came as a surprise to me. Is a 5 week wait for service with valet the norm for Genesis?

 

[EdP]

Hi, I'm new to the forum and have a question about service for my G70. I just contacted my dealer to make a vehicle service appointment and advised them that I'll require the service valet. I was told that the earliest appointment available would be in 5 weeks. Is this typical. I've owned adilacs

Seems the pandemic made it a bit worse but some dealers have had long waits. One reason is the lack of cars for loaners. There has been a shortage of many brands, even adilacs the past year.

If you can, for a standard oil change, tire rotation, probably easier to go and wait about 60 to 90 minutes.

 

[lewne]

Thanks for the reply. Ufortunately, I need more than just routine maintenance, so the 5 week wait seems to be my best recourse.

 

[Gurgeh]

I can confirm that other dealers are facing the same problem. I take my Lincoln Nautilus to a Lincoln-only dealer in the Washington, DC area. Great dealership, and I drive an extra 10 miles to go to them rather than a couple of closer Ford/Lincoln dealers. But they have long waiting lists for loaners and pick-up/drop-off service. During the pandemic people didn't drive as much as usual and put off non-urgent servicing. Now suddenly everyone wants to get off on their summer road trips. I had to wait some weeks to access that service.

 

[csu87]

my dealer was able to get me a valet within 2 weeks of scheduling. just depends on your area and the amount of dealers in the area.

for reference, my closest dealer is ~60 miles away, but there are 3 dealers within ~75 miles

with BMW, my longest wait was ~ a month

 

[StarPower]

A couple of months ago, my dealer had about a three week wait for scheduled service appointments without a loaner. The dealership didn't have any cars to rent out, and most of the car rental companies were backed up about a week.

 

[Geordie]

Don't know if the 5 weeks you mentioned is typical, but it took me 2 weeks to get my G70 in for an oil change & a minor warranty repair, Austin, TX area.