Handsfree Quit Working.

[bcle2]

I have had my 2015 Genesis for 10 months now. Everything worked fine. All of a sudden, a few weeks ago the handsfree stopped working. I can accept the call, the caller can hear me, but I can't hear them. The sound will not come through the car. If I switch to private it does come through my I Phone. My IPhone is connected and displays Genesis as the connection. I know the speaker in the car works because I can play my music from my phone via Bluetooth with no problem. The NAVI talks just fine. This happens to both me and my husband with two different phones. No matter who calls, the sound won't come through the car speakers. This is one of the few features that I use in this car and the most basic safety feature, to me. I am so frustrated. Can anyone help?

 

[TexasGrrl]

...I always start with the simple stuff - are you sure the volume is turned up?

 

[G-977590]

...I always start with the simple stuff - are you sure the volume is turned up?

Yes, way up.

 

[G-125565]

I have had my 2015 Genesis for 10 months now. Everything worked fine. All of a sudden, a few weeks ago the handsfree stopped working. I can accept the call, the caller can hear me, but I can't hear them. The sound will not come through the car. If I switch to private it does come through my I Phone. My IPhone is connected and displays Genesis as the connection. I know the speaker in the car works because I can play my music from my phone via Bluetooth with no problem. The NAVI talks just fine. This happens to both me and my husband with two different phones. No matter who calls, the sound won't come through the car speakers. This is one of the few features that I use in this car and the most basic safety feature, to me. I am so frustrated. Can anyone help?

have the same issue since iPhone iOS 14.3 and subsequent updates