Having a Review For A Possible Buyback?

[phil1924]

Leased a 2015 Genesis sedan in early 2016 with 2700 miles supposedly driven by a manager (LOL) - carfax indicates it was auctioned and that windows were tinted at 11,000 miles and a spoiler added. We tinted the windows the day we picked up the car at 2700 miles and there is no spoiler.
In any event, felt the car was not "safe" from the beginning and at 5000 miles took it in with a list of complaints. The car was found to be totally out of alignment and most of the other issues were not addressed. Even after the alignment, we felt unsafe driving the car. Had a dead battery at about 10,000 miles and when the guy came to charge the battery he noticed the rear tires were BALD. What? At 10,000 miles? We contacted the tire manufacturer who gave us an 80% discount on a pair of new tires. When we took the car in for them, we could not find the key for the wheel locks so back to the dealer for a new set of wheel locks and then back for the tires. The "manager" must still have the key.
Have been corresponding with Hyundai for months and they wanted me to take the car back to the dealer and have them check out my concerns. After sitting for 3 hours, they found nothing wrong (I knew that would be the outcome).
Now Hyundai wants me to go to another dealer and the manager will be told to do a test drive with me. I am no kid and if I have to run to dealerships for naught, it is not worthwhile.
So - what are my chances of a buyback? I was told I have to follow these steps to be considered for that option. Should I try for a few months payment of my lease? It expires in February. Some expert advice would be helpful.

 

[PMCErnie]

Where's your list of complaints? Worn tires, alignment, dead battery and missing lock key????? Hardly a disaster list.

 

[phil1924]

The car still is out of alignment and when I turn the wheel to the left when going slowing around bends, it pulls away from me - why should tires be worn in less than 10,000 miles when I only do local (no highway) driving. I am stating that the car was abused for the first 2700 miles prior to my leasing it.

 

[EdP]

The car still is out of alignment and when I turn the wheel to the left when going slowing around bends, it pulls away from me - why should tires be worn in less than 10,000 miles when I only do local (no highway) driving. I am stating that the car was abused for the first 2700 miles prior to my leasing it.

You can state that, but would have been easier to prove at 3700 miles. Not to say you don't have problems but could be difficult to prove buyback status. Think about a good compromise on a new 2018 deal and that may make everyone happy.

 

[phil1924]

True but I still have 10 months to go on the lease and don't want another Genesis!

 

[EdP]

True but I still have 10 months to go on the lease and don't want another Genesis!

Ah, there may be more to the story. As I said, with negotiation that 10 months can possibly go away but it will be another Genesis.

 

[Gone With The Wind 2]

You normally need to have quite a repair history for them to consider a buyback. The keyword being history. They don't care much about current issues unless they're documented by the dealer. For example, 3 deal visits to repair alignment, still not resolved, etc. Buyback is usually the absolute last resort in their book. May be best to play their game for now, as annoying as it might be. Each visit and service write up is essentially helping to build your case and increases the chance they'll give you what you want. Unless they fix everything, of course. Which would be great.

Then when it's all done or you reach another stopping point, you can see what they'll do for you. Although just in general, they're going to be more focused on trying to fix the issue(s) under warranty. Since that's what they're legally obligated to do. So you kind of have to prove the warranty process isn't working. Either way, been there before. Your choice - Good luck!

 

[phil1924]

So now a second dead battery and electrical problem so I asked for the case to be re-opened which I had closed. Now they have turned me down again BUT have offered to reimburse me for one months lease payment. I need opinions!

 

[Mr. Incredible]

buy backs are state specific laws. no two states are the same. but the general rules are typically multiple return visits within XX time frame for the same issue and it remains unresolved, or having the vehicle in the dealers possession for XX days/hours with same issue not fixed, and normally within the original bumper to bumper warranty time.

I've done 2 buys backs in the past 10 years. you need to have extensive documentation of a reoccurring issue that is unresolved after many dealer trips or hours in dealer possession, and then you will have to go to arbitration and have a neutral arbitrator decide whether or not your issue is safety related and if buy back is an option.

If you read your warranty, you will find that your first and possibly only option is arbitration, and only if certain criteria is met.


you would be better off documenting the issues, and finding another dealer to look at them. I will also advise that you go about it professionally and you keep all emotion and frustration out of it, as the dealer will respond in kind and if you are a jerk to them, they will not help you.

yelling, cursing, or getting angry/frustrated at them will not help your situations at all. Take a deep breath, document everything, and deal with it one step at a time.

and since it is a lease, the likelihood of a buy back is slim, they might simply have you turn in the lease and walk away, as technically they own the car, not you. .

 

[phil1924]

I have never raised my voice at all to anyone throughout this ordeal. I think I will accept the one months lease refund and then wait until December and start looking for a new lease NOT with Hyundai. This is our second Genesis and I am certain it was just the "car" that we got, but the dealership is not the most pleasant but yet the closest to my home. Hate to say it, but will look at other cars - now looking for a small SUV.

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[Mr. Incredible]

I have never raised my voice at all to anyone throughout this ordeal. I think I will accept the one months lease refund and then wait until December and start looking for a new lease NOT with Hyundai. This is our second Genesis and I am certain it was just the "car" that we got, but the dealership is not the most pleasant but yet the closest to my home. Hate to say it, but will look at other cars - now looking for a small SUV.

not accusing you of doing it, just speaking in generals.

dealer closest to my home isn't that great either. I prefer to drive to one that is about 20 miles away. .