Heads up: Poor Service @ Hyundai of Seattle

[Bunkei]

Think twice before taking your car there for service.

The short story: car died on me 8/17 en route to work; only 700 miles on the odometer. I had the car towed to Hyundai of Seattle. I was told that it would be looked at either later that day or early on 8/18. Didn't hear anything on 8/18, so called back on Friday 8/19. I was told that that the fault lies with the crankshaft position sensor and the part had to be ordered. It should arrive on Monday, 8/22. I told them that I expect a phone call with an update on Monday. Fast forward to today. No other communication from the dealer. Given the ample time, I have had enough for someone who spent 50K on the car, so I left a sharply worded voicemail that the service has been abysmal. If the car has yet to be fixed, don't bother as I will have it towed to another Hyundai dealership.

On top of that, they were out of loaners, so they had me go to Enterprise Car Rental. They are out of cars too, and I asked not to be placed in a SUV. They gave me a Corolla with stained seats. Ehh ..

I hope this is not a precursor of things to come when the Genesis division launches this fall ..

 

[kn5owa]

Failure to communicate? Welcome to today's world.

My Genesis was in the shop for 3 weeks back in May for hail repair - communication was a total joke.

In June, I contracted to have a carport built as a result of said hail damage. Again, communication was - and is - a total joke - the thing is still not completed due to lying and repeated no-shows.

This is now life in these United States - get used to it.

 

[MadCat]

Here's my review on a recent Mercedes Benz service.
"The worst service i have ever had! Total RIPOFF! Put 30 miles on the car, broke TPMS sensor, tried to charge me for that because they've replaced it without even asking me. White leather seats are BROWN because of dirt/oil. Interior is dirty and disgusting! Brought in for the service next day after a full detailing. Half of tank of gas is gone. Manager basically said to get lost. First and last Benz for me!"
And they have had my car for 8 days. Discovered that panoramic roof had missing screws from the factory.

 

[Jaeger]

Poor communication? Yup. "Abysmal" nope. That MB service episode is a lot closer to abysmal.

 

[MadCat]

My Benz is up for a lease swap. Can't wait to get 2015 Genesis 5.0. And I thought that Hyundai service sucks.. oh man i was soooo wrong

 

[PMCErnie]

Wow, he left a sharply worded voicemail.

 

[Bunkei]

Wow, he left a sharply worded voicemail.

Yes, and even that was not returned. I filed an official complaint with Hyundai North America, and then I heard from the dealership.

Long story short, I got my car back. No real apologies or anything from the dealership, and refused to even fill the gas tank; just a coupon for a free car wash.

 

[Jaeger]

My Benz is up for a lease swap. Can't wait to get 2015 Genesis 5.0. And I thought that Hyundai service sucks.. oh man i was soooo wrong

I have heard as much from more than one Mercedes owner. Funny how nobody talks about Mercedes when they trumpet about a first rate service experience being essential to the success of a luxury brand.

 

[PMCErnie]

Much ado about nothing. Ya gotta wonder too, why would the dealer be expected to fill the gas tank?

 

[Bunkei]

Much ado about nothing. Ya gotta wonder too, why would the dealer be expected to fill the gas tank?

I'm in a customer service business myself, dealing with people's money. I believe in compensating for poor customer service as a means of trying to amends. This dealership does not obviously believe in that. That's fine, and i told them that there's a saying "When you hear something good you tell 10 people; when you hear something bad, you tell 20". Then I told them that I'm a local radio host, and left it at that.

It's rather odd that people are dismissive when poor customer service is given with phrases like "get used to it" and "much ado about nothing".

*shrugs* whatever.

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