Hi
I am a newcomer to this site, referred to by a friend recognizing a problem that we were experiencing with a 2015 Genesis.
We took possession of the 3.8 on January 19 of this year and within the first couple of days started to experience a hesitation with acceleration. It is like a dead spot where the pedal is depressed and nothing happens. This hesitation was random, would sometimes occur coming out of a turn and has also occurred when doing a lane change. We have also experienced this hesitation when coasting up to a red light and before coming to a complete stop, stepping on the pedal and having nothing happen. A second or two later, it seems like something catches up, and there is this surge of power.
Interestingly, this is our second Genesis. We leased a 2009 with all the luxury packages and were extremely happy with it. As a matter of fact, we were so happy with it, we ended up purchasing at lease end and drove it for three years until trading it in on the 2015. The 2009 was trouble free and we never experienced any hesitation problem, although research on this website seemed to indicate that this was a problem on many 2009 to 2014 Genesis models.
Naturally the 2015 has had several visits to the dealerships, some for overnight stays. It has had "black boxes" installed to monitor our driving habits. We have discussed my two feet driving style as a potential problem, however have not been able to understand my wife's one foot style while also having the problem. Dual mats have also been considered.
They have not been able to say what the problem is, although it has occurred on one occasion with the service manager in the car.
I am at wits end with this situation primarily because of the safety factor. It is something to consider when making a left hand turn or a fast lane change not knowing if there will be a hesitation in front of oncoming traffic.
A little wordy this is, however I wished to state my case and see if in fact as we are being led to believe, that we are the only Genesis owners in the universe having this problem. Any feedback would be greatly appreciated.
Thank you,
Bill