hit by lighting

[Ruissimo]

That sucks. Are there any other dealers nearby?

Luckily my local dealer is good, which works out because there aren't any other Hyundai service departments around. The nearest one is almost an hour away! As a matter of fact, there are 5 dealers within 25-30 miles, but they're all at least 45 minutes away. If you need service right away, this is clearly an inconvenience!

I hope you find one that works for you.

 

[QuantumRift]

yea that torks my wife and me as well. Like they don't bother to clean their hands before fumbling and pawing at the light interior. Yea, it should not take a half hour to clean it up. We had the same issues and I POUND them on it when I get the Hyundai customer satisfaction survey. POUND THEM on it. Talk to the service manager and let 'em know. I have done so and the last time we took it in for service, no smudges. Also, our dealer has a guaranteed 30 min oil change (slight longer, up to 45 min for larger cars)...LoL..

and to top it all off the tech got greese\dirt all over my interior,took them another half an hour to clean it up.i told them that i will no longer be coming there for regular service,warrenty only,im tired of the 2 hour oil changes

 

[syd-c]

the car went to shop for the 2nd time today,they called an hour latter and told me they ordered the wrong part. what a joke. i don t know how they deal with payin customers

 

[sandy]

Final Update on my posts #5 and #27:

1. Hyundai decided to repair my 2011 Equus. They believe Lightning was the cause. Estimated parts/labor cost: $15,000. Diagnosis began July 16th and as of this date repairs are not complete, waiting for one part.

2. Dealer (Stamford Hyundai) provided an Equus loaner for entire period.

3. Dealer has also agreed to buy back my 2011 and begin a new lease for a 2012 at same monthly cost and 0 out of pocket.

I love my Equus, I love Hyundai and I love my dealer*.

*but not that way (not that there is anything wrong with that).

 

[Ruissimo]

Final Update on my posts #5 and #27:

1. Hyundai decided to repair my 2011 Equus. They believe Lightning was the cause. Estimated parts/labor cost: $15,000. Diagnosis began July 16th and as of this date repairs are not complete, waiting for one part.

2. Dealer (Stamford Hyundai) provided an Equus loaner for entire period.

3. Dealer has also agreed to buy back my 2011 and begin a new lease for a 2012 at same monthly cost and 0 out of pocket.

I love my Equus, I love Hyundai and I love my dealer*.

*but not that way (not that there is anything wrong with that).

#2 is pretty much the winner, right there!

Congratulations... I'd hate to have THAT much be wrong with the car after the incident, because you just KNOW it will come back to bite you at some point. Oh... just noticed it was a lease -- doesn't matter really, it's just one less headache for you while the car is "yours".

What are you getting? Same exact thing?

 

[mcginnpm]

...they called an hour latter and told me they ordered the wrong part. what a joke...

I had a similar issue with my local service department recently. I brought my car in for several minor gripes, one of which was the exterior lock/unlock button on the driver's side door. It had been failing intermittently over the preceding few weeks and had finally given up the ghost, so I had to use my key fob to unlock the car.

I provided my service rep with a detailed written description of the problem and verbally briefed the issue when I dropped off the car. When I got the car back, they had replaced the lock actuator mechanism. As for the button on the door handle? It still did not work. To add insult to injury, they'd misrouted a cable while replacing the perfectly good lock actuator which caused the window to jam at the halfway down point.

The obvious indications to me were 1) the service technician did not read the problem description, 2) they did not do a quality assurance check after performing maintenance to ensure that the described problem had been resolved, and 3) they failed to ensure that other systems which had been disconnected to get to the described problem (i.e., window actuating switches, lock/unlock switch, speakers, etc.) were still fully functional.

Had they simply checked to see that the window switch still functioned, they would have noted that the window jammed at the halfway down point and they would have corrected the error before delivering the car to me. At least then they only would have looked foolish for installing the wrong part.

 

[sandy]

Ruiss....Same Granite Grey/Black but the 2012 has the 5.0L engine and 8 speed transmission (vs. 4.6 and 6 speed). I'm already in the 2012 and while it could be my imagination, it does seem more responsive.

 

[Ruissimo]

Well... I haven't driven the Equus (who needs THAT temptation?) but I did drive the 4.6 Genesis several times before trying the 5.0 and there is definitely a difference.

Congrats again. May you have much better luck with this one!

 

[sandy]

Funny thing, I thought I was pretty lucky on this one....after 10 months into my 2011 lease I swapped into a 2012 for the same $$. But thanks for the good wishes.

 

[syd-c]

went in for the 3rd time on sat and got the right speed sensor replaced. the brake warning light is off now but the abs and esp light remain. there going to replace the left sensor next

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[syd-c]

was booked in 3 weeks ago and they cancelled due to "part issues". went in last saturday to replace the other wheel sensor and all problems have been corrected. thank you hyundai warranty, thumbs down for saskatoon dealership execution