Home screen freezes up

[Reedssadler]

There are probably corrupt files in the cache. Resetting the radio (there's a small button above the CD player you push with a pen to do it - hold it down just long enough for the screen to go black then it will restart itself) should clear them out.

Thanks for the suggestion. I have unfortunately tried that like 100 times to no avail.

 

[Chad86tsi]

Not sure about other years, but the 2015 ultimate's have a hardware flaw in them, many have had to have their nav units replaced after a few years of use. Mine died at 42,000 miles, had the same lock up behavior which slowly gets worse and more frequent.

I was pissed when this reappeared at the onset of this bug thinking my new unit had died too (they cost about $2600), but as of mid week last week it's been fine.

 

[Reedssadler]

Not sure about other years, but the 2015 ultimate's have a hardware flaw in them, many have had to have their nav units replaced after a few years of use. Mine died at 42,000 miles, had the same lock up behavior which slowly gets worse and more frequent.

I was pissed when this reappeared at the onset of this bug thinking my new unit had died too (they cost about $2600), but as of mid week last week it's been fine.

How was yours acting when it started dieing?

 

[Reedssadler]

Not sure about other years, but the 2015 ultimate's have a hardware flaw in them, many have had to have their nav units replaced after a few years of use. Mine died at 42,000 miles, had the same lock up behavior which slowly gets worse and more frequent.

I was pissed when this reappeared at the onset of this bug thinking my new unit had died too (they cost about $2600), but as of mid week last week it's been fine.

Also is it the hardware with the original radio that is bad? Does this mean if I put a new one, I shouldn't have this happen again?

 

[Chad86tsi]

Also is it the hardware with the original radio that is bad? Does this mean if I put a new one, I shouldn't have this happen again?

It's not uncommon to hear of original units failing, and they seem to have a similar failure mileage : >50,000 miles, many : >20,000.

I've not heard of a replacement unit failing, but when I received the new one it had the same (old) firmware on it suggesting it is possible it has the same data of manufacture, and there is no mention of it being better or improved. The warranty on the replacement is something like 90 days.

With so many being replaced, let's hope the burned through all the bad units and only have newer (younger) ones that aren't so prone to fail.

It's behavior is similar to what you see when onboard ram memory fails, which is happening to Tesla's too. The ram is inconstant use and slowly burns up so it gets "used up". The NTSB has issues a recall notice to Tesla as it's more impactful to their cars operation (turn signals stop working).

 

[oldbuzzard]

The radio in the 2017-2019 models is probably different than the ones from 2015

 

[joegr]

...It's behavior is similar to what you see when onboard ram memory fails, which is happening to Tesla's too. ....

It's actually the FLASH memory that is wearing out, not the RAM.

 

[Reedssadler]

It's not uncommon to hear of original units failing, and they seem to have a similar failure mileage : >50,000 miles, many : >20,000.

I've not heard of a replacement unit failing, but when I received the new one it had the same (old) firmware on it suggesting it is possible it has the same data of manufacture, and there is no mention of it being better or improved. The warranty on the replacement is something like 90 days.

With so many being replaced, let's hope the burned through all the bad units and only have newer (younger) ones that aren't so prone to fail.

It's behavior is similar to what you see when onboard ram memory fails, which is happening to Tesla's too. The ram is inconstant use and slowly burns up so it gets "used up". The NTSB has issues a recall notice to Tesla as it's more impactful to their cars operation (turn signals stop working).

Where did you get your radio from? How much did that run you?

 

[Chad86tsi]

Where did you get your radio from? How much did that run you?

It was an (aftermarket) warranty repair done by the dealer. It took about a week to get the parts shipped and installed. Pretty sure the invoice said ~$2600.

 

[BobbyCT]

I have been dealing with this nightmare since January as well. I have the 2017 G80 (first one purchased in my state). My dealer spent almost 5 weeks trying to fix the issues, primarily involving the satellite radio and center console freezing. I picked the car up yesterday after 5 long weeks and they told me that Sirius updated the radio and it conflicted with the cars software. They told me that a TSB (Technical Service Bulletin) was being developed at the corporate level to try and fix it. In the meantime, they deactivated the satellite radio which seemed to be causing all the issues. Now I have to continue waiting for the software fix.

This issue comes on top of my car requiring a brand new transmission at 87,000 miles and several resets and replacement of the sensors for the tire pressure. I have loved my Genesis G80 but I doubt I will get a new one. I can get an actual luxury sedan like a BMW 540 or Audi A6 or Mercedes E class for the same price as the new G80 but not have all the issues. I'm very disappointed with the way this has been handled by Corporate.

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[oldbuzzard]

This has been really badly handled by both parties. Sirius could have solved this problem by rolling everyone back to the previous update until they figured out how to fix the problem. Hyundai could have insisted on it. Hyundai's outsourced call center doesn't have consistent or updated info - 3 calls in one day asking if a fix had been rolled out left me with a yes, a no and a maybe. And rather than take ownership of how the fix will be rolled out (all those who had Travel Link disconnected will need to be reconnected somehow) their answer is "I'm not Sirius, call them". Sirius of course, knows nothing about any of this.

Bottom line is the subscription is part of the cost of the car, meaning Hyundai is responsible. If the clock stops working while under warranty, they don't tell you to call Timex.

I'm thinking of getting another car. Their dealers (for the most part - I found a good one 30 miles from me) provide the worst luxury car service I've ever seen. The G80 is a beautifully handling car, but not worth the heartburn when something goes wrong.

 

[Reedssadler]

For those of you that have a 2015 Ultimate. I am currently still experiencing freezing issues with my head unit. I know someone mentioned before that it could be my hardware going out. My car only has 34,000 miles and I really don't want to have to drop thousands of dollars to fix my radio. I really don't think this is the issue though. I feel like I would have started to notice the decline in the performance of the system. What happened to mine was it was working one minute and not even 30 seconds later when I turned the car back on, it started freezing. I feel that I would have noticed issues before if it was a hardware issue. I feel like this is software. I am going to wait and see when the new software comes out to see if it will help. I just hope I can update it with the system being frozen. Any suggestions or hope that I am not going to have to pay thousands of dollars?

 

[mreese7113]

I just purchased a 18 G80 Sport. And have noticed the home screen will allow you to move to each icon, but won't let you choose them. I have tried touching the screen, as well as the center knob. Neither will let me enter into any app. Or it will freeze when in an app. Can't change the radio or use the navigation. Anyone experience this?

They told me that the engineers are working on that problem it's a software problem

 

[rbwillnj]

So last night I headed out in my G80 and after driving for a few minutes, the message "Subscriptions Updated" appeared on my screen. I checked the subscriptions status via Menu on the SXM screen and found that all of the Travel Link services that had been unsubscribed by Genesis/MapnSoft had been re-subscribed. Everything seems to be working fine so far.

I'm on the complementary Travel Link service which is due to expire 9/1/21. I checked my subscriptions status via the SXM website and Travel Link and Traffic are still scheduled to expire 9/1/21. I'll give it some time to see if Genesis adds some more time for the troubles we experienced.

Just for reference, mine is a 2018 G80 5.0 Ultimate with the 9.2" screen.

Just for the record, I never took the car to the dealer, never had the radio replaced and I never installed the newest map software. So the problem was not a Genesis problem. It was strictly a SXM caused problem which seems to have been fixed.

 

[PureGenesis]

Genesis released an update this week to fix that issue, I was having the same issues where screen would freeze. or SXM would not allow channel changing on my 2019 g80 with 9.2 screen. When you update make sure your sd card is at least 32gb and class 10. Don't waste your time going to the dealer, I have they're clueless on how to fix the issues. Hopefully this new update is a permanent fix.

 

[Speeder]

Genesis released an update this week to fix that issue, I was having the same issues where screen would freeze. or SXM would not allow channel changing on my 2019 g80 with 9.2 screen. When you update make sure your sd card is at least 32gb and class 10. Don't waste your time going to the dealer, I have they're clueless on how to fix the issues. Hopefully this new update is a permanent fix.

Same here, no freezes for about a week. Never did anything except let my Service Advisor know I was having issues.

 

[goG80go]

My 2018 G80 has been working fine until today. My new issue is that I get "No Signal" no matter where I am with the car. I wonder if this SXM issue is somehow related to the update they pushed.
Anyone else experience a new "No Signal" issue?

 

[rbwillnj]

Genesis released an update this week to fix that issue, I was having the same issues where screen would freeze. or SXM would not allow channel changing on my 2019 g80 with 9.2 screen. When you update make sure your sd card is at least 32gb and class 10. Don't waste your time going to the dealer, I have they're clueless on how to fix the issues. Hopefully this new update is a permanent fix.

From what I can see, the only update you can download at this time is the November 2020 update, otherwise known as version 14.10. This version was neither the cause of the problem nor the fix. What I believe happened is that coincidently with the installation of your update, SXM changed their data feed for Travel Link to eliminate the problem THEY caused back in January when they changed their data feed. See my post above.

The MapnSoft website (or what ever it's called now) says Version 15 will be coming out in mid-April.

 

[Computerpilot]

I had posted on this thread earlier with my issues. I wanted to post this follow up to provide any help to individuals still suffering from this issue.

I did reach out to MapnSoft by phone to suspend my subscriptions per the advice of this thread and this resolved my issues. When the fix became available OTA a week ago, my subscription was automatically reinstated as my radio indicated, “subscription updated” while driving and the system continues to operate normally. I am within my trial period and the expiration date is the same (no extension for lost services). I have a 2019 G80 Sport.

I still think the lack of communication from Genesis is problematic. As owners, we should not be reliant on a third party website for resolutions like this. The most concerning part is that not even the dealerships were made aware of the issue, progress to resolve, or fix since late January to now in April. Of course, one may argue they cashed in by replacing a lot of head units for no reason. No doubt Genesis will feel the financial loss from this that could have been avoided with better communications with their dealer network, regardless of the source or blame of the issue being SXM.

My car has a very recent recall on the ABS, but no report from Genesis as of yet. They indicate they will have a fix this month. On to the next issue...

This is too bad as the car seems nice and I still enjoy driving it, but we all have to weigh if the lack of support network and obscurity of the brand may reduce the quality of ownership beyond the cost savings. I, for one, would have argued this to be irrelevant at the time of my purchase. But my logic may have been flawed. With the 2021 G80 now coming in about $10k more than what I paid for the new model, I am unsure how they will compete with other similar brands.

Thanks for reading.

 

[Golfattorney]

I agree 100% with this - I have a 2019 G80 and am very frustrated with the dealer's inaction. I'm also an attorney in Massachusetts. I'm starting to think about gathering names for an action. If Genesis - from whom I bought my vehicle - chooses to remain in hiding, perhaps we can force them out.

If you want to start a class action, I would be happy to be the nominal plaintiff. It would be easy to get the names of all those whose radios were affected directly from Genesis--they have all purchasers' names, addresses, emails, date of purchase, and the date the signal scrambled everyone's radios. As far as I know, they have not fixed the Travel Link Data Services nor even sent a notice to their customers with a status update. The reputational injury that Genesis would avoid by extending the services and perhaps refunding $ is apparent.