grtday
Been here awhile...
- Joined
- Jan 19, 2009
- Messages
- 305
- Reaction score
- 59
- Points
- 28
- Location
- Katy, right outside of Houston, TX
First of all, Gordon Stewart (Service Directore) and Nate Taylor are superb. Gordon has an Asian car background and understands customer service. Nate is new in the business but has a genuine desire to succeed. These two are some of the best this demanding customer has seen.
Now, if only their sales department were as inviting. I literally pulled out a hundred dollar bill and WAVED it in the air, seeking a salesperson to answer some questions as I was researching my Genesis buy. Too bad. They lost, big time to Wiesner Hyundai in Conroe.
I went to HUB to check out my sticking tachometer and to adjust my high beam levels. It took about 40+ minutes to get in but when I did, Chip the technician literally dove into the engine compartment. As he told me, "Hyundai writes 92 pages on headlight adjustment." in their service manuals. Chip was an excellent and competent tech and I recommend him.
HUB service is seemingly good, although this customer believe them to be somewhat understaffed, but that's the way things are these days.
I would give them a 9+ so far as they service my new Genesis.
As an aside, it seems that Hyundai wants to know EVERYTHING that goes wrong with the Genesis and has set up tech/service hot lines for just that. My tach was sticking around 3K and would not read correctly with the engine running. True to form, Chip and Gordon mentioned above, got into the car and it went right back to normal. Oh well...
Now, if only their sales department were as inviting. I literally pulled out a hundred dollar bill and WAVED it in the air, seeking a salesperson to answer some questions as I was researching my Genesis buy. Too bad. They lost, big time to Wiesner Hyundai in Conroe.
I went to HUB to check out my sticking tachometer and to adjust my high beam levels. It took about 40+ minutes to get in but when I did, Chip the technician literally dove into the engine compartment. As he told me, "Hyundai writes 92 pages on headlight adjustment." in their service manuals. Chip was an excellent and competent tech and I recommend him.
HUB service is seemingly good, although this customer believe them to be somewhat understaffed, but that's the way things are these days.
I would give them a 9+ so far as they service my new Genesis.
As an aside, it seems that Hyundai wants to know EVERYTHING that goes wrong with the Genesis and has set up tech/service hot lines for just that. My tach was sticking around 3K and would not read correctly with the engine running. True to form, Chip and Gordon mentioned above, got into the car and it went right back to normal. Oh well...
