Hyundai Dealers = Nobel Laureates

[Gold Z]

My local Hyundai dealer sucks. Service department is a joke. Prospective Equus buyers are in for a real treat.......NOT!

 

[PINGGOLF]

demand will come when the equus makes its first appearance in a rap video

This was worth BUMPING!!! Thanks AIR for the laugh!

Of course...it has to be rolling on...ahhhh, whats that word...OH...DUBS!

 

[Air]

Why should they? The Equus was built for the captive Korean market, and buyers over there want it to be as much like an LS as possible. In Asia, originality and individuality are not highly prized attributes. When it comes to cars, I am not so big on it myself.

point taken.

but there's a slight risk or reeking comme ca: http://www.prlog.org/10081199-popular-asian-pop-star-gets-worlds-most-unique-tattoo.html

 

[dataguy]

My local Hyundai dealer sucks. Service department is a joke. Prospective Equus buyers are in for a real treat.......NOT!

I think the answer to that is that the sucky dealers aren't going to get any allotment of Equus. If they plan to only sell a hundred or so cars in the U.S. per month, it will mean they're either going to allow only their best dealers to sell it, they're going to give everyone only a car or two per year, or somewhere in between those two extremes. My bet is that some dealers are going to be without.

 

[blasterguam]

I think the answer to that is that the sucky dealers aren't going to get any allotment of Equus. If they plan to only sell a hundred or so cars in the U.S. per month, it will mean they're either going to allow only their best dealers to sell it, they're going to give everyone only a car or two per year, or somewhere in between those two extremes. My bet is that some dealers are going to be without.

That would be a smart move on Hyundai's part, but I'm not gonna hold my breath. However they figure this out, they do need to do something similar to this concept or the car will tank. Having owned a Lexus GS350 prior to my Genny, I can tell you that I was used to getting my fanny kissed on any dealer visit, and it was quite a shock going back to a normal dealer treatment. Not that my Hyundai dealer sucked, but it has not been up to the same level of service I was used to. Having only "5 star" dealers handling the Equus would be a step in the right direction.

 

[Air]

maybe something like Nissan is doing with the skyline where only certain dealers sell it?

 

[sandy]

I think the answer to that is that the sucky dealers aren't going to get any allotment of Equus. If they plan to only sell a hundred or so cars in the U.S. per month, it will mean they're either going to allow only their best dealers to sell it, they're going to give everyone only a car or two per year, or somewhere in between those two extremes. My bet is that some dealers are going to be without.

When I had my Lexus, I received a satisfaction questionaire from Lexus after every service visit. That's how Lexus kept tabs on the quality of the service experience. The service rep always made a huge effort to alert me to the coming survey and practically begged me to give a favorable rating. One time I asked why he was so concerned and he told me Lexus based their allocation of hard to get models on the results. I had a similar experience when I drove an Infiniti so they probably have a similar plan. Hyundai only has about 700 dealers in the US (I think) so it would seem probable they will allocate the Equus in a manner that rewards the best of them.

 

[scottdk]

When I had my Lexus, I received a satisfaction questionaire from Lexus after every service visit. That's how Lexus kept tabs on the quality of the service experience. The service rep always made a huge effort to alert me to the coming survey and practically begged me to give a favorable rating. One time I asked why he was so concerned and he told me Lexus based their allocation of hard to get models on the results. I had a similar experience when I drove an Infiniti so they probably have a similar plan. Hyundai only has about 700 dealers in the US (I think) so it would seem probable they will allocate the Equus in a manner that rewards the best of them.

Maybe WallyMN can relate to my this like I can. I get a satisfaction questionaire each time I have my car in, even just for oil changes, just to ensure I'm getting the proper level of service.

 

[SunnySD]

I always got a phone call from Lexus 1 or 2 days after service at the dealer except one time when I was really pissed off at them. That one time was the only time I couldn't wait to give Lexus a piece of my mind but no customer sat call.

I think Lexus dealers can choose which customers get the satisfaction call back. I used to work for a company where I got paid a bonus on customer sat scores. I had to get a certain number each quarter and I got to cherry pick which customer calls I wanted for a satisfaction survey.

When I had my Lexus, I received a satisfaction questionaire from Lexus after every service visit. That's how Lexus kept tabs on the quality of the service experience. The service rep always made a huge effort to alert me to the coming survey and practically begged me to give a favorable rating. One time I asked why he was so concerned and he told me Lexus based their allocation of hard to get models on the results. I had a similar experience when I drove an Infiniti so they probably have a similar plan. Hyundai only has about 700 dealers in the US (I think) so it would seem probable they will allocate the Equus in a manner that rewards the best of them.

 

[SunnySD]

This really is supply and demand isn't it? Let's all agree to not buy any Equus for 6 months and let the cars sit on the lot. Price will drop. If the car sells the day it shows up or in the first week, dealers will ask for as much as they can.

I remember the introduction of Miata, PT Cruiser and this year's Prius. Dealers just laugh at you if you counter their above sticker price.

i also didn't really understand some of the posts on here regarding dealers selling the equus OVER msrp when it first comes out. is it demand going to really be that great? are they that cocky? isn't it in their interests (brand building, etc) to sell it at a fair price. i thought that was the whole Hyundai thing, the reason everyone's so in love with hyundai...

no disrespect but it's not like it's the new M3 coming out or something...

shouldn't they be at least fair?

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[sandy]

This really is supply and demand isn't it? Let's all agree to not buy any Equus for 6 months and let the cars sit on the lot. Price will drop. If the car sells the day it shows up or in the first week, dealers will ask for as much as they can.

I remember the introduction of Miata, PT Cruiser and this year's Prius. Dealers just laugh at you if you counter their above sticker price.

Interesting idea, but...It will be impossible to enforce such an embargo. Whether it's cars, fashion, electonic gadgets, etc, there's a group of customers who will pay whatever it takes to be "first on the block". And to them, it's worth it.