Hyundai Equus "at your service" Services

[ASHDUMP]

Can anyone tell me about these services? Is this the concierge service that I've read about?

Does anyone have experience when buying an Equus out of state or from another dealer but you want to have scheduled and future maintenance done by your local Hyundai dealership?

Do other dealers have to pick up the tab on this "at your service" even if you didn't buy the car from them? Maybe the manufacturer picks up the bill on this?

This is a nice perk knowing all maintenance for 3 years is taken care of and you don't have to drop the car off at the dealership. They come to you from what I gather....

Experience are welcomed especially about the part of buying from another dealer but expecting your local dealer to follow thru with the service.

https://www.hyundaiusa.com/equus/services.aspx

 

[ASHDUMP]

Bump....

anyone have insight?

 

[PMCErnie]

Why not ask your local dealer?

 

[westsiderkg]

I bought out of state....all dealerships SUCK around me, period.

 

[TIMOFNC3]

Ashdump;

I bought a used Equus from out of state. Here's my experience with service; the nearest certified Equus dealership is about 1.5 hours drive away, in a different state. I have 2 local Hyundai dealerships, neither of which have an Equus certified mechanic. I called corporate Hyundai and described my situation to them. I was signed up in the "Orphaned Equus Owner" program, and can still get the concierge service from the out of state certified dealership without charge for picking up the car. I do have to pay for all the service, as the 2nd owner of the car.
Consider calling the main Hyundai office to let them know what you're up against. Any communication I've had with them has been extremely helpful, and they treated me with honor and respect.

 

[westsiderkg]

Ashdump;

I bought a used Equus from out of state. Here's my experience with service; the nearest certified Equus dealership is about 1.5 hours drive away, in a different state. I have 2 local Hyundai dealerships, neither of which have an Equus certified mechanic. I called corporate Hyundai and described my situation to them. I was signed up in the "Orphaned Equus Owner" program, and can still get the concierge service from the out of state certified dealership without charge for picking up the car. I do have to pay for all the service, as the 2nd owner of the car.
Consider calling the main Hyundai office to let them know what you're up against. Any communication I've had with them has been extremely helpful, and they treated me with honor and respect.

Yes, the corporate system will treat you well over the phone, but they are useless. Let me give you a example. I have 2 certified Equus dealerships around me in Western PA. Both stink to holy heaven. My AC crapped out over the July 4th weekend. I have about 6-7 calls and emails into them and only one VM back in a 24 hours period. This is TOTALLY UNACCEPTABLE and I am getting sicker and sicker of this car and their false programs. I only bought this vehicle in actuality because I was getting tired of Audi's inflated prices on my A8, but in retrospect the service managers ALWAYS called me back the same day, even if they couldn't get the car in. If you are thinking of buying a Equus, shy away IMO...at least in my neck of the world.

 

[MrB0462]

Yes, the corporate system will treat you well over the phone, but they are useless. Let me give you a example. I have 2 certified Equus dealerships around me in Western PA. Both stink to holy heaven. My AC crapped out over the July 4th weekend. I have about 6-7 calls and emails into them and only one VM back in a 24 hours period. This is TOTALLY UNACCEPTABLE and I am getting sicker and sicker of this car and their false programs. I only bought this vehicle in actuality because I was getting tired of Audi's inflated prices on my A8, but in retrospect the service managers ALWAYS called me back the same day, even if they couldn't get the car in. If you are thinking of buying a Equus, shy away IMO...at least in my neck of the world.

Come on guys the quality of Hyundai dealers sucks and corporate knows it. But they are currently stuck with those guys and there is little or nothing they can do about it. The facilities don't match competing brands by a far stretch. They thought about moving Genesis and Equus to separate facility, like Lexus and Infinity, but felt it would create too many problems with the dealers.

My nearest Equus dealership is one of the worst in existence but those are the breaks and we all knew it when we bought. It's like being a Corvette owner and going to the Chevrolet dealership where they treat you like you bought a Spark or Sonic. Yes I have one of those also and know what's its like firsthand.

For routine service I drive my car to the dealership, wait 1-2 hours and leave. For major I get a loaner.

 

[westsiderkg]

I wish they would break out the Genesis and Equus like you stated...where did you hear that by the way? It would greatly assist in marketing their product IMHO.

 

[MrB0462]

I wish they would break out the Genesis and Equus like you stated...where did you hear that by the way? It would greatly assist in marketing their product IMHO.

There were rumors back around 2010/2011. I believe there were some posts on the Genesis Forum section.

Also around the same time frame allegedly GM was looking to move Corvette from Chevy dealers to Cadillac dealerships to provide more upscale facilities and service. Imagine taking a $ 100,000 Corvette into a dealership and be treated like someone who purchased a $ 12-15,000 Chevy something.

That's the same problem in principle that Hyundai has with service waiting areas et al.

Remember I said rumors but sometimes there is something factual.

 

[edward301]

I wish Hyundai would upgrade the Equus dealer issue, but IMO don't count
on it. If Hyundai expects up to buy a 2017 Equus without changes to their
dealers, forget it. I will NOT.

I do not take my car to the dealer at all. I pay for oil changes myself,
not worth the dealer hassle. If a warranty issue comes up, I will take to
the dealer only because that is the only way to get the warranty issue
repaired.

When it is time to trade my 2015 Ultimate in, not sure what I will try
next. This is my 4th Equus, and when it is time to look at
another vehicle, just not sure what to try next.

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[Mark_888]

This is my 4th Equus, and when it is time to look at another vehicle, just not sure what to try next.

Have you ever considered just getting your car washed, instead of buying a new one every 1-2 years?

 

[turnne]

Have you ever considered just getting your car washed, instead of buying a new one every 1-2 years?

if I were a betting man I would say he was leasing
trading that often..on a retail purchase...would have you losing at least $15K on every transaction

so..in 4 trades ..in a retail purchase you would have lost $60K in 4-5 years

I would wager that if a person doesn't care about that type of money they are looking at a much more expensive line of car than the Equus

Warren

 

[ASHDUMP]

I wish Hyundai would upgrade the Equus dealer issue, but IMO don't count
on it. If Hyundai expects up to buy a 2017 Equus without changes to their
dealers, forget it. I will NOT.

I do not take my car to the dealer at all. I pay for oil changes myself,
not worth the dealer hassle. If a warranty issue comes up, I will take to
the dealer only because that is the only way to get the warranty issue
repaired.

When it is time to trade my 2015 Ultimate in, not sure what I will try
next. This is my 4th Equus, and when it is time to look at
another vehicle, just not sure what to try next.

The dealership which I purchased my Equus has been perfect with the concierge services. I've had a few hiccups with the car since owning it and have to admit that the pickup services is the best. They usually pick my car up at my work with a loaner... then I get an update the next morning and then another update when the driver is going to leave the shop.

But from what I read Hyundai needs to get this right across the board.... every dealership should have 1 or 2 people who only deal with the Equus owners. I'm easy going but I can see some uptight people who expect the Mercedes Benz treatment.

 

[edward301]

No I do not lease cars, that is wasteful, makes the lessor all the money.

My first Equus a 2011 I bought new at the Equus dealer, when the car was
one year old I received a birthday card for the Equus with a offer of a free
oil change, tire rotation, etc, that I took them up on. The loaner was a
2012 Equus with the 8 speed trans, and bigger engine. Decided I had to
have the 2012, the dealer was going to skin me on price, so I shopped
around and found a 2012 Equus used with about 420 miles on it. Bought
the 2012 at a great price, and gave my 2011 to my top manager, he always
loved my car, and his car was tired.

About 15 months later I saw a 2014 Equus for sale with 1,300 miles that
had been for sale, I made them a offer and they turned me down, 2 weeks
later I offered again, no go, 2 weeks later they took my offer, I wanted the
2014 because I liked the new dash much better. I then gave my 2012 Equus
to my top manager, and his 2011 went to another manager. Made them all
happy.

This summer I decided I wanted a Ultimate, and found a 2015 Ultimate,
Black in color that had 320 miles, and was made Jan 29, 2015. So again gave
my 2014 to my top manager, and the other two cars were passed down.

Gets me a fresher car, and makes my manager happy, win win for everyone.

The 2011 has 115,000 plus miles on it and has been trouble free up to now.

 

[Mark_888]

No I do not lease cars, that is wasteful, makes the lessor all the money.

My first Equus a 2011 I bought new at the Equus dealer, when the car was
one year old I received a birthday card for the Equus with a offer of a free
oil change, tire rotation, etc, that I took them up on. The loaner was a
2012 Equus with the 8 speed trans, and bigger engine. Decided I had to
have the 2012, the dealer was going to skin me on price, so I shopped
around and found a 2012 Equus used with about 420 miles on it. Bought
the 2012 at a great price, and gave my 2011 to my top manager, he always
loved my car, and his car was tired.

About 15 months later I saw a 2014 Equus for sale with 1,300 miles that
had been for sale, I made them a offer and they turned me down, 2 weeks
later I offered again, no go, 2 weeks later they took my offer, I wanted the
2014 because I liked the new dash much better. I then gave my 2012 Equus
to my top manager, and his 2011 went to another manager. Made them all
happy.

This summer I decided I wanted a Ultimate, and found a 2015 Ultimate,
Black in color that had 320 miles, and was made Jan 29, 2015. So again gave
my 2014 to my top manager, and the other two cars were passed down.

Gets me a fresher car, and makes my manager happy, win win for everyone.

The 2011 has 115,000 plus miles on it and has been trouble free up to now.

Do you have any job openings?

 

[amartz]

 

[PMCErnie]

No I do not lease cars, that is wasteful, makes the lessor all the money.

My first Equus a 2011 I bought new at the Equus dealer, when the car was
one year old I received a birthday card for the Equus with a offer of a free
oil change, tire rotation, etc, that I took them up on. The loaner was a
2012 Equus with the 8 speed trans, and bigger engine. Decided I had to
have the 2012, the dealer was going to skin me on price, so I shopped
around and found a 2012 Equus used with about 420 miles on it. Bought
the 2012 at a great price, and gave my 2011 to my top manager, he always
loved my car, and his car was tired.

About 15 months later I saw a 2014 Equus for sale with 1,300 miles that
had been for sale, I made them a offer and they turned me down, 2 weeks
later I offered again, no go, 2 weeks later they took my offer, I wanted the
2014 because I liked the new dash much better. I then gave my 2012 Equus
to my top manager, and his 2011 went to another manager. Made them all
happy.

This summer I decided I wanted a Ultimate, and found a 2015 Ultimate,
Black in color that had 320 miles, and was made Jan 29, 2015. So again gave
my 2014 to my top manager, and the other two cars were passed down.

Gets me a fresher car, and makes my manager happy, win win for everyone.

The 2011 has 115,000 plus miles on it and has been trouble free up to now.

Sounds odd, because the only intelligent kind of an auto lease is for business use.

 

[ASHDUMP]

Sounds odd, because the only intelligent kind of an auto lease is for business use.

Not if you're pumping out tons of miles. Although you can't write off the total cost of the car... or at least here in MA its like only 30K or something.

I might be wrong too...

 

[Mark_888]

Sounds odd, because the only intelligent kind of an auto lease is for business use.

Contrary to popular opinion, there is no tax advantage to leasing. A purchased car can be depreciated to obtain the same (or even faster) expense deductions on a tax return.

Regardless of whether it is a lease or purchase, only that percentage used for business purposes is tax detectable. If you lease a vehicle, and it is used 30% for personal use, then only 70% of the lease payment is tax deductible.

Also, there is the option of using a mileage rate, for business miles driven, if the car is used for both personal and business use.

 

[edward301]

I know very well how to deal in vehicles, my dad was a new used car
dealer for many years, worked there after school, and again after
graduating. Later got into other business, but still know how to trade
cars. We still have our dealers license, and deal with about 25 to 30
cars per year. My current business we have about 185 vehicles that
hit the road every day. We are getting away from company vehicles,
and providing a car allowance now, so that number will drop down
to about 70 shortly.

We did some leases, while they may work for some, they always
make plenty of money for the lessor, that the lessee has to pay.
This is why I do not like leasing, if one knows how to trade a car,
you will not loose to much.

One thing I can say today, cars do depreciate quickly these days.