Hyundai Technical Support does not Honor Warranty !

[BlancaGenny]

....but if you approach a person like a mad man, you get the same in return.

If he shows enough persistence, the service manager will be inclined to provide one. If they don't have one, that's another story. Since Liberty Dealer Networks have 6 dealerships here in Rapid, there is almost always one available. I get it everytime they plan on having the car overnight. Everyone is different.. Jorge has some ideas now on what he can do.

 

[Mr. Incredible]

Jorge doesn't need to know how his vehicle works, he's not the one fixing it. Yes, repairs take time and in-depth searching to find the root cause. However, after three weeks, they should have an idea of what is going on. Just like my back-up camera issue. Seven, yes seven, weeks have gone by and the issue still isn't fixed. This is not within a reasonable amount of time of let Hyundai "figure out" what is going on. He'll eventually get it fixed but I agree with him and can empathize with his situation.

BTW, I'm a former 300 SRT8 owner myself. I can get past our bickering and notice commonalities. Good choice in car

depending on state anything after 30 days in dealer possession (and usually within the bumper to bumper warranty) falls under Lemon Law.

In Jorge's case he is past the B2B warranty so lemon law may not work, not sure on your situation, but at 7 weeks it is time to look into it IMO.


Jorge doesn't need to know how his car works, but he and everyone should have a basic understanding and realize that certain issues take time, as a former Chrysler and GM ASE Tech, I can tell you that the technicians are not going to spend every waking moment on his car, they are going to run diagnostics, send the files and info to corp. and wait for a response, which can take hours or days, and move on to other vehicles, a techs paycheck is dependent on how many labor hours they record, it is in their best interest to repair things as quickly as possible so that they book more time than they actually put in.

i.e. if the book time for the repair is 5 hours and the tech can do it in 3, he gets paid for the book time and in the left over 2 hours he can book time on other cars and earn more money.

The dealership/tech isn't holding things up, there is likely a parts back order (seems very common with Hyundai) and they are waiting on parts and direction for the repair.

 

[BlancaGenny]

In Jorge's case he is past the B2B warranty so lemon law may not work, not sure on your situation, but at 7 weeks it is time to look into it IMO.
.

Lemon Law won't work for me. Magnuson - Moss Act is a Federal type of "lemon law" that basically mirrors each states lemon requirements. I've consulted a lawyer regarding it. He's happy to take my case. If it isn't fixed this go 'round, he'll be getting a call.

In Jorge's case, a number of attempts need to be accomplished before he can go that route. I won't dive into that since every state is different.

 

[Mr. Incredible]

Lemon Law won't work for me. Magnuson - Moss Act is a Federal type of "lemon law" that basically mirrors each states lemon requirements. I've consulted a lawyer regarding it. He's happy to take my case. If it isn't fixed this go 'round, he'll be getting a call.

In Jorge's case, a number of attempts need to be accomplished before he can go that route. I won't dive into that since every state is different.

don't know what state Jorge is in.

I've Lemon Lawed 2 vehicles in CA since 2010 (both GM's ), I'm pretty well versed in the CA version.

Magnuson-Moss has nothing to do with Lemon Law, The Magnuson - Moss Act governs warranties on consumer products (not just cars), it requires that all consumer warranties comply with the regulations set forth by the law to prevent unfair or misleading disclaimers on warranties.

According to the report from the House of Representatives which accompanied the law (House Report No. 93-1197, 93d Cong 2d Sess.), the Magnuson-Moss act was enacted by Congress in response to merchants' widespread misuse of express warranties and disclaimers. The legislative history indicates that the purpose of the act is to make warranties on consumer products more readily understood and enforceable and to provide the Federal Trade Commission with means to better protect consumers

 

[Spanky61]

For the lemon law to work it has to be within the first year of ownership. Magnuson-Moss act won't work either.

It may simply be a parts issue but we don't know this, as Jorge hasn't said anything to support his first comments. Hyundai will exhaust all the mechanical and electronic analysis before replacing the transmission all together. They will attempt to find the cause and either repair the existing transmission or replace it.

Fixing it may take a month more or less. Jorge can choose to have allot of heartburn over it or not. Either way, is jumping to unsubstantiated conclusions, having a bunch aggravation and worrying about it going to actually help? Answers pretty obvious.

It will get fix in Hyundais time frame, not Jorge's. My best advice is; relax knowing you have a warranted repair. Occupy your mind with something else that is peaceful, stay in touch with Hyundai on the issue and relax.

 

[Mr. Incredible]

For the lemon law to work it has to be within the first year of ownership. Magnuson-Moss act won't work either.

depends on the State Spanky. for example in CA Lemon Law can be filed anytime within the initial B2B warranty, 3/36k or 4/50k depending on what the car manufacturer offers. (edit - as long as the initial warranty complaint/repair was started within 18 months or 18K miles)

My Camaro was Lemon Lawed at 39 months and 37K miles, I started the Process at 35 months 34K miles, after 4 attempts totaling 143 days in dealer possession to fix the issue.

---


agreed about Magnuson-Moss, as it is just a set of rules manufacturers that offer a warranty have to follow, and in this case Hyundai isn't violating any of those rules from the info given, they are attempting to fix the vehicle under the provided warranty. They aren't denying any claim for non-oem parts or forcing the customer to pay for an obviously warrantied item based on the info provided.

all I can tell is the OP is unhappy about the length of time it is taking and that they didn't offer him a loaner car. And it appears this is a Hyundai Genesis, not a Genesis. Which makes a difference in the loaner arena, Genesis trying to place itself in a class similar to Lexus or Infinity would likely honor a loaner.

But Hyundai has made it clear that the Hyundai branded Genesis (pre-2017) doesn't get the same amenities and service level as a Genesis Branded Vehicle, post 2017

 

[Spanky61]

Absolutely, I agree and understand all three points especially with the pre-Genesis Hyundai. He's just not entitled to it. However he can ask.

Lemon Laws by State | DMV.ORG

I was speaking from a generally stand point from most states. Best bet is; go into and talk to the dealership manager and ask politely for loaner support. Demanding won't get you anything. We don't know if he's tried this or not. However, claiming Hyundai is not supporting their warranty is just allot of hot air and blowing off steam.

 

[Mr. Incredible]

Absolutely, I agree and understand all three points especially with the pre-Genesis Hyundai. He's just not entitled to it. However he can ask.

Lemon Laws by State | DMV.ORG

I was speaking from a generally stand point from most states. Best bet is; go into and talk to the dealership manager and ask politely for loaner support. Demanding won't get you anything. We don't know if he's tried this or not. However, claiming Hyundai is not supporting their warranty is just allot of hot air and blowing off steam.

agreed asking never hurts, demanding, yelling, cursing, or general anger toward the service personnel will get you nothing and a lot of times will cause further delays as they will stop working on the vehicle as retribution for the bad behavior, or they may outright refuse to work further on the vehicle and/or ask you never to return to their dealership.

false claims and allegations will also see no action or refusal to work on the vehicle.

 

[PMCErnie]

We’d all love to have unlimited, fully comprehensive, warranties. Some here seem to think we have. We don’t.

On the other hand, how many brands will give you a free engine, or transmission, for a 7 year-old car?

 

[BlancaGenny]

don't know what state Jorge is in.

I've Lemon Lawed 2 vehicles in CA since 2010 (both GM's ), I'm pretty well versed in the CA version.

Magnuson-Moss has nothing to do with Lemon Law, The Magnuson - Moss Act governs warranties on consumer products (not just cars), it requires that all consumer warranties comply with the regulations set forth by the law to prevent unfair or misleading disclaimers on warranties.

Magnuson - Moss is on all consumer products, like you stated, but a majority of the cases are for vehicles. Which is often why it’s referred to as the “Federal Lemon Law”. For Hyundai vehicles, we have to consult BBB Auto Line before hiring any sort of attorney or lawyer for civil cases. I’ll be getting in contact with them on Friday.

Also, the dealership replaced the camera today for the third time and still not fixed. They also stated they had a sheet from Hyundai for 30 possible fixes; nothing worked.

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[Spanky61]

If you really want to take the time to read it;

[USC07] 15 USC Ch. 50: CONSUMER PRODUCT WARRANTIES

15 U.S. Code Chapter 50 - CONSUMER PRODUCT WARRANTIES

 

[Genesis888]

I have a 2012 Genesis in the shop since November 2,2018 with a transmission problem.I have no car,No loaner.My car is not being fixed in spite of the powertrain warranty.What are my options?

Depending on the state you live in the lemon law could get the dealer to purchase your car back. I know several people in CA who have done this without having to pay attorney fees. Check lemon law lawyers in your state and don't pay legal fees in advance!

 

[Mr. Incredible]

Depending on the state you live in the lemon law could get the dealer to purchase your car back. I know several people in CA who have done this without having to pay attorney fees. Check lemon law lawyers in your state and don't pay legal fees in advance!

not on a 6 year old car.

CA lemon law only applies while the vehicle is under the initial warranty, be it 3/36k 4/50k or 5/60k, once it is past the "bumper to bumper" as they call it, it is no longer applicable for lemon law.

 

[Genesis888]

not on a 6 year old car.

CA lemon law only applies while the vehicle is under the initial warranty, be it 3/36k 4/50k or 5/60k, once it is past the "bumper to bumper" as they call it, it is no longer applicable for lemon law.

CA Lemon Law would cover the vehicle if a needed repair falls under the factory warranty. If the owner is having a transmission problem that would be covered under the original 10/100,000 mile powertrain warranty because CA recolonizes the powertrain as part of the original warranty,

 

[Mr. Incredible]

CA Lemon Law would cover the vehicle if a needed repair falls under the factory warranty. If the owner is having a transmission problem that would be covered under the original 10/100,000 mile powertrain warranty because CA recolonizes the powertrain as part of the original warranty,

nope. Lemon Law in CA only Applies to the NEW CAR WARRANTY, not the extended powertrain warranty. .

Buying and Maintaining a Car
https://dca.ca.gov/acp/pdf_files/englemn.pdf
https://dca.ca.gov/acp/pdf_files/englemn.pdf


The California Lemon Law (Civ. Code, § 1793.22) protects you when your vehicle is defective and cannot be repaired after a “reasonable” number of attempts. In such instances, the manufacturer must either replace or repurchase the vehicle—whichever you prefer.

• The Lemon Law applies to most vehicles purchased or leased in California that are still under a manufacturer’s new car warranty. Members of the Armed Forces, who are stationed in or are residents of California, are protected by the Lemon Law even if their vehicles were purchased or registered outside of California.
• 
  
• The Lemon Law also applies to used vehicles when they are still under a manufacturer’s new car warranty. Any remaining time left on the warranty protects the car’s new owner.
• 
  
• Lemon vehicles that are bought back by dealers and then resold must be identified as a “lemon law buyback” and have a “lemon” sticker on their door. When lemon buybacks are not properly disclosed and sold “as is,” the buyer may still have rights under the Lemon Law. For additional information, see Lemon Law Buyback Vehicles.

The California Lemon Law applies throughout the duration of the vehicle manufacturer’s original warranty period

I've been through the process twice in CA, and I can tell you that unless the problems originally occurred within the original new car warranty in my case it was 3/36k offered by GM, Lemon Law does not apply after 36,001 miles or 36 months and 1 day (in my case) unless the first attempt to resolve the issue was addressed before that 3/36k expired.

Even though GM had at the time a 5/100K on the Powertrain. The Powertrain Warranty is considered an extension warranty, not an original warranty.

This was clearly explained to me by both my attorney and the arbitrator on my 2012 Camaro, because I filed Lemon Law on it at 37K miles, But when it was pointed out that the first occurrence was at 1,100 miles and 2 month of ownership and subsequent attempts to resolve happened at 5K, 9K, 18K, and 28K within the first 36 months, it was determined the failure at 37K was directly related to the initial occurrence at 1,100 miles so the Claim was allowed.

 

[Genesis888]

nope. Lemon Law in CA only Applies to the NEW CAR WARRANTY, not the extended powertrain warranty. .

Buying and Maintaining a Car
https://dca.ca.gov/acp/pdf_files/englemn.pdf
https://dca.ca.gov/acp/pdf_files/englemn.pdf


The California Lemon Law (Civ. Code, § 1793.22) protects you when your vehicle is defective and cannot be repaired after a “reasonable” number of attempts. In such instances, the manufacturer must either replace or repurchase the vehicle—whichever you prefer.

• The Lemon Law applies to most vehicles purchased or leased in California that are still under a manufacturer’s new car warranty. Members of the Armed Forces, who are stationed in or are residents of California, are protected by the Lemon Law even if their vehicles were purchased or registered outside of California.
• The Lemon Law also applies to used vehicles when they are still under a manufacturer’s new car warranty. Any remaining time left on the warranty protects the car’s new owner.
• Lemon vehicles that are bought back by dealers and then resold must be identified as a “lemon law buyback” and have a “lemon” sticker on their door. When lemon buybacks are not properly disclosed and sold “as is,” the buyer may still have rights under the Lemon Law. For additional information, see Lemon Law Buyback Vehicles.

I've been through the process twice in CA, and I can tell you that unless the problems originally occurred within the original new car warranty in my case it was 3/36k offered by GM, Lemon Law does not apply. The Powertrain Warranty is considered an extension warranty, not an original warranty.

Correct the CA lemon law does not cover extended warranty and ONLY covers Original bumper to bumper warranty AND "Original Powertrain" warranty. The original owner of a Hyundai receives a 100,000 power train warranty from the manufacturer. 2nd owner would receive a 5 year 60,000 mile powertrain warranty from the original owners date of purchase. The Hyundai 100,000 is an "original" warranty and not a "extended" warranty.

To benefit from the protection of California lemon law, the consumer’s vehicle needs to be within manufacturer’s original warranty period. This is usually the limited warranty for 3 years and 36,000 miles or for 5 years and 50,000 miles. The POWERTRAIN warranty is also considered an original warranty for the purposes of lemon law. The essence of lemon law is contained in Civil Code § 1793.2(d), a section within Song-Beverly Consumer Warranty Act. It states that if the manufacturer or the dealer does not repair the vehicle according to their warranties after a reasonable number of attempts, the manufacturer shall either replace the vehicle or reimburse the buyer in an amount equal to the purchase price paid by the buyer.

 

[TurtleBoy]

Sitting back and watching this I was agreeing with Mr. I even knowing that CA does some odd stuff. Turns out the powertrain warranty is included according to this attorney's website. My guess is that CA is the only state where this would be the case but who knows.

"To be able to benefit from California lemon law, the consumer good should be within the manufacturer’s or distributor’s original warranty period. In case of vehicles, these are usually the 3 year and 36,000 mile, or 4 year and 50,000 mile limited warranties. The powertrain warranties are also within California lemon law’s authority."

California Lemon Law | What is the Lemon Law? | Read Our Guide & FAQs

 

[Mr. Incredible]

Sitting back and watching this I was agreeing with Mr. I even knowing that CA does some odd stuff. Turns out the powertrain warranty is included according to this attorney's website. My guess is that CA is the only state where this would be the case but who knows.

"To be able to benefit from California lemon law, the consumer good should be within the manufacturer’s or distributor’s original warranty period. In case of vehicles, these are usually the 3 year and 36,000 mile, or 4 year and 50,000 mile limited warranties. The powertrain warranties are also within California lemon law’s authority."

California Lemon Law | What is the Lemon Law? | Read Our Guide & FAQs

very odd as my attorney and the arbitrator on the case with my Camaro where both very quick to dismiss me because I filed well after the 3/36K B2B warranty, but I had all the paperwork to show the issue started well before, I gave them many more attempts to fix then I needed too, the first time I brought the car in at 1,100 miles they had the vehicle 9 weeks, I could have filed then as reasonable time had come and gone at that point.

 

[tx_boy]

Magnuson - Moss is on all consumer products, like you stated, but a majority of the cases are for vehicles. Which is often why it’s referred to as the “Federal Lemon Law”. For Hyundai vehicles, we have to consult BBB Auto Line before hiring any sort of attorney or lawyer for civil cases. I’ll be getting in contact with them on Friday.

Whoever told you that doesn't know what they are talking about. I have NEVER head it referred to as the Federal Lemon Law. That person is an idiot and if your lawyer said that phrase get ANOTHER ONE.

 

[tx_boy]

Also it took Hyundai 83 days to replace the engine in my Sonata and 3 weeks just to decide to warranty it out even though there was a recall on my engine. It was because I was 3k over the warranty but they still came out $7k for everything. Good luck but I bet you are talking shit OP and that is probably why they are dragging ass.