Is anyone elses' Genesis App not working?

[Brad in Darwin]

My Genesis app (on iPhone) hasn't been able to connect for 4 days. Anyone else experiencing this issue?

Yes mine hasn’t been working for a few days now. It just keeps crashing and closing straight away

 

[EdP]

Yes mine hasn’t been working for a few days now. It just keeps crashing and closing straight away

You may want to try deleting it and re-installing if it crashes right away.

 

[frankfreudenthal]

My Genesis app (on iPhone) hasn't been able to connect for 4 days. Anyone else experiencing this issue?

Yes. It worked again for a while, then quit again today.

 

[tinarhicks]

mine is not working. Gives an error “be sure car has been started in the last 4 days and in a covered location”.
I just drove the car and it’s less than 50’ away in my driveway.
I’ve deleted the app and reinstalled it twice - same issue continues

 

[SuperKing]

Mine hasn't worked since before Christmas. I let it sit because I didn't need to go out for anything. It now tells me that I haven't started the car for over 168 hours even though I've been using it for work for the past month.

In addition, the mobile app won't let me log on anymore. Tells me I have an invalid email type. I can log on through the browser just fine. All I can do is get the car status and locate it. Wont' let me start it, flash the lights, etc... I've tried reinstalling the app, etc... haven't got around to resetting the headunit.

 

[marlow33]

My Genesis app (on iPhone) hasn't been able to connect for 4 days. Anyone else experiencing this issue?

Yes my Genesis app not working on Android