J.D. Powers IQS Rating

[SmoovC]

Good to see Hyundai & Kia is above the curve!

Link here:

http://autos.yahoo.com/blogs/motoramic/j-d-power-quality-study-ranks-porsche-tops-165902281.html

 

[Mark_888]

This is a much different rating system than others, and not sure what it exactly means:

Modern new cars and trucks suffer fewer mechanical breakdowns now than any of their predecessors — so much so that the key surveyors of quality among new vehicle owners has changed their methods. The latest version of the J.D. Power Initial Quality Survey released today focuses on design flaws rather than mechanical ones, a switch that elevates Porsche to the top of the industry and gives General Motors high marks, while forcing Ford to add buttons to its MyFordTouch entertainment system after a second year of subpar grades.

Using about 83,000 questionnaires from owners who bought new cars and trucks between November 2012 and February 2013, J.D. Power found that two-thirds of the complaints owners had dealt with technology inside the car, from navigation systems to confusing cruise controls to problems pairing their phones with Bluetooth. Under the Power study a complaint doesn't mean something's broken — just that it isn't working as the owner thinks it should be.​

What that means is that Porsche and GMC trucks have one thing is common: a lack of confusing technology features and touch screens. It doesn't have anything to do with quality or reliability, just complaints from new car customers about the confusing tech features in their cars.

 

[homeofstone]

Hyundai Genesis Received J.D. Power Highest Initial Quality Segment Ranking

Hyundai Nameplate Improves in J.D. Power Initial Quality Study; Finishes in the Top 10 Overall

COSTA MESA, Calif., June 19, 2013 /PRNewswire/ -- J.D. Power announced today that the Hyundai Genesis received the trophy for the highest initial quality in the midsize premium car segment. The award comes from the J.D. Power 2013 U.S. Initial Quality StudySM (IQS). The Initial Quality Study, now in its 27th year, serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership. According to the study Hyundai Genesis owners reported fewer problems with their vehicles than any premium midsize car.

"Outperforming all of our competitors in the premium midsize car segment is a reflection of the dedication of all Hyundai team members," said Erwin Raphael, director of engineering and quality, Hyundai Motor America. "Awards like this demonstrate we're succeeding in connecting with our customers through an unprecedented combination of premium performance, technology, safety and quality."

In addition to Genesis's victory, the Hyundai brand substantially reduced problems per 100 vehicles and finished tenth overall, gaining eight rank positions. The Hyundai overall score was 106 problems per 100 vehicles, seven problems fewer than the industry average. Accent, Sonata and Azera ranked second in their respective segments. The all-new Santa Fe ranked third in its segment.

ABOUT THE J.D. Power and Associates 2013 U.S. INITIAL Quality Study
The 2013 U.S. Initial Quality Study is based on responses from more than 83,000 purchasers and lessees of new 2013 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 233-question battery designed to provide manufacturers with information to facilitate identification of problems and drive product improvement

 

[SmoovC]

This is a much different rating system than others, and not sure what it exactly means:

Modern new cars and trucks suffer fewer mechanical breakdowns now than any of their predecessors — so much so that the key surveyors of quality among new vehicle owners has changed their methods. The latest version of the J.D. Power Initial Quality Survey released today focuses on design flaws rather than mechanical ones, a switch that elevates Porsche to the top of the industry and gives General Motors high marks, while forcing Ford to add buttons to its MyFordTouch entertainment system after a second year of subpar grades.

Using about 83,000 questionnaires from owners who bought new cars and trucks between November 2012 and February 2013, J.D. Power found that two-thirds of the complaints owners had dealt with technology inside the car, from navigation systems to confusing cruise controls to problems pairing their phones with Bluetooth. Under the Power study a complaint doesn't mean something's broken — just that it isn't working as the owner thinks it should be.​

What that means is that Porsche and GMC trucks have one thing is common: a lack of confusing technology features and touch screens. It doesn't have anything to do with quality or reliability, just complaints from new car customers about the confusing tech features in their cars.

Given that criteria, Hyundai should be near the bottom; as many on this forum think the D.I.S. is a P.O.S.

 

[Mark_888]

Given that criteria, Hyundai should be near the bottom; as many on this forum think the D.I.S. is a P.O.S.

I guess a lot of them are even worse and/or more confusing. Notice that Scion is at the bottom, even though the general reliability of their cars is quite good.

 

[SmoovC]

I guess a lot of them are even worse and/or more confusing. Notice that Scion is at the bottom, even though the general reliability of their cars is quite good.

What I find even more curious is that Scion is at or near the bottom, yet Toyota is up there. Also, vehicles from the same manufacturer have vastly different ratings, when in reality they share a lot of the same components and electronics.

For instance, the same navi system that is in a Chrysler is also in a Dodge, yet they are far apart on the list.

Thoughts?

 

[Mark_888]

What I find even more curious is that Scion is at or near the bottom, yet Toyota is up there. Also, vehicles from the same manufacturer have vastly different ratings, when in reality they share a lot of the same components and electronics.

For instance, the same navi system that is in a Chrysler is also in a Dodge, yet they are far apart on the list.

Thoughts?

I think the electronics, gadgets, and ergonomics of a typical Scion is lot different than the typical Toyota family car. But mechanically they are both reliable.

The new JD Powers ratings are for the number of questions/complaints about 0-1 year-old cars, and not geared to mechanical reliability according to the link you provided. I think the long term reliability ratings from JD Power and Consumer Reports are much more useful for most people. JD Power said that their new rating system for new cars is designed to help manufacturers understand how well customers like and understand the technology and ergonomics of their new designs and not a measure of mechanical reliability. That is why GMC (low tech pickups and SUV's) and Porsche (sports cars with Spartan interiors), retied so highly.

 

[Gunkk]

This JD Power metric is a measure of overall customer experience, rather than rate of breakdowns or service & warranty claims. Complaint rate for all reasons is a good measure of customer experience.

To a point it makes sense. Software bugs and bad programming (iffy pairing of bluetooth phones for example) are harder to measure, say compared to a burt out tail light bulb.

And dealers have very limited ability to "repair" isolated software bugs, outside of performing system-wide ECU updates. What most dealers do today to correct software is akin to changing the $15k entire engine out when a $3 belt breaks.

http://www.jdpower.com/consumer-rat...09201562/2013-Initial+Quality+Study/index.htm

 

[wd40]

Given that criteria, Hyundai should be near the bottom; as many on this forum think the D.I.S. is a P.O.S.

Amen brother