Just used the Online Service Schedule Tool

[MrMegadeth]

Wooho! I am in need of my 12k oil change. I was able to use the online tool via Owners.Genesis to schedule it.

Looks like the promised infrastructure and tooling for the user experience we all thought we'd have is starting to appear.

 

[joschneider]

Wooho! I am in need of my 12k oil change. I was able to use the online tool via Owners.Genesis to schedule it.

Looks like the promised infrastructure and tooling for the user experience we all thought we'd have is starting to appear.

do they have an option to select a loaner or valet?

 

[MrMegadeth]

do they have an option to select a loaner or valet?

Yep, I selected valet and then picked the drop off location and time. Got a text a few minutes later confirming it.

Let's see if they really show up on Wednesday.

 

[Mcc]

Yep, I selected valet and then picked the drop off location and time. Got a text a few minutes later confirming it.

Let's see if they really show up on Wednesday.

As much as I am pulling for you I will be surprised if someone actually shows up (confirmation is meaningless) without your talking to someone. Glad you and not me are testing it out. I would never chance it unless I didn’t care if it fails.

 

[MrMegadeth]

I have them picking it up from the office so I'll be here no matter what. So no skin off my back if they don't but at least it works now - before it would throw an error.

So things are at least progressing in the way we hoped.

 

[Mcc]

So things are at least progressing in the way we hoped.

I agree. I’ve got my fingers crossed for you.

 

[MrMegadeth]

Sent another text. Takes you to a link with the driver's name and contact info.

Looking good.

 

[MrMegadeth]

Another text just now confirming the pick up.

1PM is looking good.

 

[MrMegadeth]

Newest text had a link to the driver's progress where you can track in real time.

As you can see this is not a dealer website, THIS is a Genesis tool.

Nice to see a company fulfill a promise. Things like this make me glad I left Alfa for the upstart.

 

[MrMegadeth]

Showed up on time with a brand new 2019 G80 3.8, fully loaded.

I'm happy.

Here's hoping the return is just as smooth.

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[MrMegadeth]

One final text saying that my car made it safely to the shop along with a survey.

I gave them a glowing review.

 

[Toddasaurus]

Nice! This is good news! Also, that app is pretty slick, kind of like Uber/Lyft.

 

[MrMegadeth]

Return went just as easy. Same tool and same ease of use.

 

[Mcc]

Return went just as easy. Same tool and same ease of use.

Great to hear. Perhaps the beginning of a new and better storyline.

 

[pchae3]

Dang, seems like they're pretty on top of it with keeping customers updated! That's always reassuring!

 

[Falldog]

I'm two hours past when they should've been by to pick up for my first service. Called the service desk and left a message...

 

[tarhoosier]

My preferred dealer service manager gave me the number for direct contacts. Their dealerships under common ownership have a centralised phone center 100 miles from here and route calls as they determine appropriate or take messages or send to email. He said skip that and call me direct.

 

[Falldog]

I just got a call back. They said they didn't have info on my request. Then told me it would be one to two weeks to get a service valet scheduled again. Going to leave a negative review and try somewhere else.

 

[Mcc]

I'm two hours past when they should've been by to pick up for my first service. Called the service desk and left a message...

did you talk to to a person when you made the appointment? Did you get a confirmation?

 

[danygenesis]

I just got a call back. They said they didn't have info on my request. Then told me it would be one to two weeks to get a service valet scheduled again. Going to leave a negative review and try somewhere else.

This sounds way more to the Hyundai/Genesis service experience I know than the OP.