Keffer Hyundai, Charlotte, NC

[pmckechnie]

2016 Genesis 3.8 Base
Just had my first oil change done at Keffer Hyundai.
It was a very pleasant experience. All went well and the staff was very professional. I will give them a 10+.

PaulM

 

[Mark_888]

It was a very pleasant experience.

Did they put the oil in you or in the car?

 

[pmckechnie]

In me, the car didn't need anything.

PaulM

 

[GenesisAWD]

In me, the car didn't need anything.

PaulM

Nice. Sounds like a pleasant experience indeed!

 

[Fight4Hemp]

Did they put the oil in you or in the car?

Lmfao

 

[IndyCarBrakeBoy]

2016 Genesis 3.8 Base
Just had my first oil change done at Keffer Hyundai.
It was a very pleasant experience. All went well and the staff was very professional. I will give them a 10+.

PaulM

My experience was a nightmare. The service manager doesn't understand the oil spec for the 3.3 T. They're using a blend which will not pass the very strict Hyundai spec(a far as my research has shown).

I was charged 180 dollars for a normal service stop at 11K. I thought that maybe filters were not covered. Behold a service card in my glove box!..All costs are waived for 3 or 36. I drive back to the dealer and ask to speak with the manager.

I'm a bit warm at this point. Keffer failed to refund a $500 deposit on my purchase of the car as they didn't apply it to the sales agreement. I had to chase them for two months and until I got Amex involved, the money never was returned.

So, I ask the GM to accompany me to the service manager for a chat and refund. He says to me "I'm not even supposed to be here today, it's my day off". I was hot by now. He is obviously young and inexperienced in business. He also isn't comfortable dealing with my direct and aggressive style, but always polite.

I spoke with the service manager and he said the reason that the mistake was made was that the "Genesis Specialist" was not on duty today.

So, I know now why my $500 wasn't returned. The young GM needs it to make the payment on his $30k gold Rolex. This will not go down well. I WILL MEET WITH THE REGIONAL SERVICE DIRECTOR FOR HYUNDAI.

STAY TUNED.

 

[Gennnnnnnnnesis]

My experience was a nightmare. The service manager doesn't understand the oil spec for the 3.3 T. They're using a blend which will not pass the very strict Hyundai spec(a far as my research has shown).

I was charged 180 dollars for a normal service stop at 11K. I thought that maybe filters were not covered. Behold a service card in my glove box!..All costs are waived for 3 or 36. I drive back to the dealer and ask to speak with the manager.

I'm a bit warm at this point. Keffer failed to refund a $500 deposit on my purchase of the car as they didn't apply it to the sales agreement. I had to chase them for two months and until I got Amex involved, the money never was returned.

So, I ask the GM to accompany me to the service manager for a chat and refund. He says to me "I'm not even supposed to be here today, it's my day off". I was hot by now. He is obviously young and inexperienced in business. He also isn't comfortable dealing with my direct and aggressive style, but always polite.

I spoke with the service manager and he said the reason that the mistake was made was that the "Genesis Specialist" was not on duty today.

So, I know now why my $500 wasn't returned. The young GM needs it to make the payment on his $30k gold Rolex. This will not go down well. I WILL MEET WITH THE REGIONAL SERVICE DIRECTOR FOR HYUNDAI.

STAY TUNED.

So I'm looking to buy a G70 3.3T from them. How did this turn out?

 

[larrymg1]

I'm a bit warm at this point. Keffer failed to refund a $500 deposit on my purchase of the car as they didn't apply it to the sales agreement. I had to chase them for two months and until I got Amex involved, the money never was returned.

Wow. Did Amex not intercede on your behalf? What is the explanation from the dealer for not applying or refunding your deposit? Have you contacted the state's attorney?

 

[cappuccinoman]

So I'm looking to buy a G70 3.3T from them. How did this turn out?

I had no issue buying from Keffer. But, I did not receive my gift after the purchased.

That is where I purchased my G80 sport AWD.

 

[Gennnnnnnnnesis]

How's your service at keffer so far? Their yelp reviews are BAD

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[cappuccinoman]

How's your service at keffer so far? Their yelp reviews are BAD

Oh i don't take it there. I'm taking it to Genesis at Cary. They are a huge hit and miss

 

[cappuccinoman]

just make sure you stay away from Fitzgerald Hyundai at Rockville MD. They are a bunch of Crooks.