Keyless & "hard" key not working

[BLeVan]

I've looked (used search) for a thread that deals with this. I couldn't find one. So, I apologize if it's been covered and I missed it. I have a new (3 weeks old) 2.0T base coupe. This morning The keyless fob would not work. Additionally, the "real" key, when tried in the door handle lock, wouldn't even turn. I then tried the second set of both, and they too did not work. So, I'm effectively locked out of my car. Anyone know what's going on and have any directions toward a solution?

 

[daisyjohn]

Make sure the key is pushed in all the way?

 

[mikec]

Did you try the physical key in the other door? Or trunk/hatch? And has it ever been tried/verified to work on your car? This is something the dealer should have done when you bought the car - making sure the keys were in fact the right ones for the vehicle.

The dealer should be able to use your VIN to cut new mechanical keys, just bring positive proof of vehicle ownership that has the VIN on it plus a photo ID of yourself. The ideal paperwork is the registration... which is probably locked inside the car, right? The sales contract should have the info as well. Hyundai vehicles also come with a small paper tag with key number info on it; see if that matches your keys and your VIN; I'll bet one doesn't match if your keys don't work any lock on the car.

mike c.

 

[homeofstone]

Roadside assistance?