"ldws fail"

[New2HyundaiGenesis]

I just noticed that this warning light has appeared in the display. Car is 5 days old. Have any of you experienced this ?

Joseph

 

[Fast55]

3 month old 2013 and no issues besides the loose seat leather, but I haven't used LDWS much.

 

[JasTheAce]

is there anything blocking the front of the rearview mirror? if not, time for service

 

[WowCool]

You have my sympathy, damn electronics. But on the bright side, better now than when out of warranty.
As it's such a new vehicle ask the dealer to give you a Service credit, for your time & trouble...
I had a few early issues and got a $200
service credit & to my surprise an oil/filter change FOC (last week)..
Keep us informed as to how things progress...HappiHyundai-inG""

 

[New2HyundaiGenesis]

Just got back from the dealership. It seems that one of the LDWS cameras is defective. It has to be ordered. However now that they performed a "reset" I have F@*KING "LDWS" flashing on my instrument panel until it's fixed instead of the more discreet "LDWS FAIL" that was there before...AND I have to go back AGAIN.
Not happy.

 

[Philth]

Hey, shit happens. New cars/electronics are more prone to break since they are in fact new.

Don't be so upset. As long as it's fixed, should be the end of it.

FWIW, my LDWS hasn't failed. A year and a half old, 18,XXX miles.

 

[New2HyundaiGenesis]

Hey, shit happens. New cars/electronics are more prone to break since they are in fact new.

Don't be so upset. As long as it's fixed, should be the end of it.

FWIW, my LDWS hasn't failed. A year and a half old, 18,XXX miles.

I know, but I just cant STAND seeing that "LDWS" light flashing all the time (Esp at night) It's like leaving a directional on all the time. I wish there was a dedicated fuse for the system.

 

[landtuna]

Just got back from the dealership. It seems that one of the LDWS cameras is defective. It has to be ordered. However now that they performed a "reset" I have F@*KING "LDWS" flashing on my instrument panel until it's fixed instead of the more discreet "LDWS FAIL" that was there before...AND I have to go back AGAIN.
Not happy.

Put a piece of electrical tape over the lamp and relax. Life is too short to get upset over such trivial things.

Now the map update - THAT is something to get upset about!!!!

 

[Philth]

Now the map update - THAT is something to get upset about!!!!

Indeed! Haha

 

[New2HyundaiGenesis]

After waiting 2 1/2 hours for the SECOND TIME at the dealership they CANNOT solve this problem. They said Hyundai suggested replacing the Camera AGAIN. Which means I will have to go back AGAIN. I am getting very annoyed.

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[landtuna]

After waiting 2 1/2 hours for the SECOND TIME at the dealership they CANNOT solve this problem. They said Hyundai suggested replacing the Camera AGAIN. Which I will have to go back AGAIN. I am getting very angry.

Before you boost your blood pressure into the stratosphere consider that modern cars are made of hundreds of thousands of parts, any one of which has the ability to take down a system. If this aggravation is too much for you there are choices out there that are much simpler - or you could buy a classic where the only electronic feature was perhaps the radio.

Mechanical/electrical things will malfunction - that's a given. Expect it and remember all those systems in your modern car that didn't break.

 

[New2HyundaiGenesis]

Before you boost your blood pressure into the stratosphere consider that modern cars are made of hundreds of thousands of parts, any one of which has the ability to take down a system. If this aggravation is too much for you there are choices out there that are much simpler - or you could buy a classic where the only electronic feature was perhaps the radio.

Mechanical/electrical things will malfunction - that's a given. Expect it and remember all those systems in your modern car that didn't break.

Thanks for the condescending reply. As a tech savvy person who has just come off a string of BMW's I am WELL aware and have a full understanding of the complexities and potential problems of the modern upscale Automobile.

It was the way the situation was handled by the Dealership that irked me more than anything else... that and NO LOANERS.

Do me a personal favor. If you are given to snarky, non-constructive replies like the one above please refrain from reading and/or commenting on ANY of my future posts.

Joseph

 

[WowCool]

New2!!!!

you are very touchy, cool it buddy, if that's the way you act under pressure
I'm sure the dealership love dealing with You............

 

[New2HyundaiGenesis]

New2!!!!

you are very touchy, cool it buddy, if that's the way you act under pressure
I'm sure the dealership love dealing with You............

Just how was I "under pressure" ? If anyone is under pressure it's the dealership to provide competent and courteous service... what exactly is your point ? I just spent 45,000 on a product that the dealership agrees to service under warrantee... a "Sorry we wasted your time" would have been nice. It's truly telling to see that your standards and expectations of service from Hyundai are so low. I spent 2 1/2 hour in the waiting room (for a second time) without uttering a word. Yes, I'm VERY difficult because I expect a service department to do their job or give me a reasonable explanation as to why they can't.
In 10 years of BMW ownership, I was NEVER treated like this by one of their service departments.

 

[my2wins]

Just how was I "under pressure" ? If anyone is under pressure it's the dealership to provide competent and courteous service... what exactly is your point ? I just spent 45,000 on a product that the dealership agrees to service under warrantee... a "Sorry we wasted your time" would have been nice. It's truly telling to see that your standards and expectations of service from Hyundai are so low. I spent 2 1/2 hour in the waiting room (for a second time) without uttering a word. Yes, I'm VERY difficult because I expect a service department to do their job or give me a reasonable explanation as to why they can't.
In 10 years of BMW ownership, I was NEVER treated like this by one of their service departments.

Here's the way I look at it, and I'm 3 months in with my new 2013 G, same price, same problems. It's an understatement to say my new Hyundai experience has not been "as advertised."

I realize now I bought into an experiment. Smartly or not, I made my decision and I'm in it.

The design of the car is superb. The mechanics of the car are very strong. The electronics are decent but there will be issues. The higher up the package stack you bought, the more complex and elusive your issues will be.

Fortunately there is a superb warranty. Unfortunately it co-exists with an immature service ecosystem and a subpar quality assurance policy.

It will take time and effort to learn how to work the system, but you can get each and every malfunction fixed quickly and efficiently if remember that the service staff are like your boss's administrative assistant. You may see them as the enemy, but they hold the key to you getting what you want.

Therefore you may want to take a humility and kindness approach in your dealings with them, as you will likely be seeing a lot of your service dept until you get the kinks out. If humility, kindness and patience isn't your style, the other option is to take a scorched earth approach. That may give you with limited results, or it may cut to the chase. It also may drag things out.

If all this is too much to bear, sell the car and go buy a Lexus IS. You'll get the quality and pampering you seek and pay around the same price.

If it sounds like I'm trying to be a smart ass, I assure you I'm being dead serious, and have helpful intentions. Believe me, I'm going through the same experience you are. Different things are malfunctioning, but I'm having the same experience. Same frustrations. Same anger.

This I know to be true: your service folks aren't responsible for the faulty car. But they have the authority to accelerate your fix if they feel like it.

The Hyundai business model needs serious work. I hope the CEO or COO is reading up on the user community to understand they have to revamp things. In the meantime, find a way to enjoy what's awesome about your car while you're fixing what's not.

Just another perspective.

 

[New2HyundaiGenesis]

Your thoughtful perspective is appreciated.
(Also, For the record: I would NEVER buy a Lexus)

Joseph

 

[WowCool]

1st my standards are extremely high,
they need to be when piloting an aircraft.
Whatever way you look at it the Genesis although a fantastic package will never be a BMW nor will Hyundai Service Departments be up to BMW standards.
With any service issues I usually speak with the CEO or the Head Sales Manager.
These guys need your custom and will get
you the service and satisfaction you deserve.. It's both sad and worrying that
the Hyundai service experience is so
as one might say unpredictable..
I hope your "G" gets sorted and you always have safe journeys...

 

[PMCErnie]

Patience, Joseph. No need to hold your breath and turn blue.

Last year my horn died and the replacement part was defective. Had to go back again. Do you really believe that such problems don't happen to BMWs? Suggest you view the various BMW forums.

 

[New2HyundaiGenesis]

Patience, Joseph. No need to hold your breath and turn blue.

Last year my horn died and the replacement part was defective. Had to go back again. Do you really believe that such problems don't happen to BMWs? Suggest you view the various BMW forums.

ONCE AGAIN: IT IS THE UNPROFESSIONAL ATTITUDE OF THE DEALERSHIP THAT I FOUND UNACCEPTABLE more than the actual problem.

I have been a Member of various BMW owner sites since the first week of ownership of my 330ci in 2003... 5 cars and 3 dealerships later I was never treated with the cavalier attitude displayed yesterday by the SA at South Shore Hyundai in Valley Stream, NY. Also, I've never seen so many owners on a BMW forum so eager to defend poor service.

My last reply.

 

[my2wins]

We're not defending it. I'm not anyway. I'm telling you it won't get better and it might get worse. Brace yourself. Learn how how to work around it. Get in touch with your inner problem solver because you're going to need it. Or get out now while its not too late.