"ldws fail"

[landtuna]

It's both sad and worrying that the Hyundai service experience is so as one might say unpredictable..

Slamming the group of Hyundai service departments with a generalized statement is both untrue and unfair. I have used two different dealer shops in my area and both were the epitome of professionalism.

No, they didn't provide a loaner (service visit was too short) but yes they had a shuttle and would take you anywhere in the metro area you needed to go (and pick you up as well).

No, they didn't have a concierge on duty serving scones and tea but their waiting rooms were both comfortable and well stocked. Even had a movie theater style popcorn machine.

I didn't need to see the CEO or Hyundai mucky-muck to get my issues taken care of since the service manager was professional and did his job. I commented that coming in for service in his shop was a bit like being in the hospital waiting room awaiting the birth of a baby - he popped in every once in awhile to give me an update on how things were coming (it was the notorious nav map update which took the better part of the day).

The car was returned to me with the service done and the car washed and cleaned although I had not requested it.

Every office employee that passed by the waiting room asked if there was anything any of us needed - even the General Manager.

Clearly there are inconsistencies in the service departments of dealers no matter what the marque and I expect the further up the cost ladder you go the more attentive the service guys get. Personally, my expectations are pretty reasonable. I'm just looking to get my repair resolved as quickly as possible and the frills don't make much of a difference to me. But after having had experiences in other shops, including Lexus and BMW, I would say there was no practical difference.

Perhaps the service guys could have been dressed in tuxedos but I don't see how my experience could have been better.

 

[WowCool]

To: Landtuna & others, I am NOT slamming the Hyundai Service Departments, just saying that as has been reported here, some are better than others.
As far as speaking to Sales & Service Managers I always make a point of saying Hi.. Should it be necessary to get an issue resolved I will speak to whomever I feel can get the "Issue" resolved..
My local VW/Hyundai/Kia dealer is somewhat lacking, I use CentralValley,
Modesto, CA. Absolutely Excellent Service, a nice clean waiting room &
amenities. Staff are courteous & I will purchase from them again..

 

[JasTheAce]

Something to consider... Make sure you take detailed notes and documents from the dealer on the part. If they continue to have issues sorting it out you may have a short or something causing the issue. Most states have lemon laws for these kinds of issues.

I would recommend escalating to corporate and letting them know what you are feeling with the dealer, because they can do something about it. I would also consider finding another dealer, preferably one that can sell the Equus.

 

[my2wins]

Good input I finding a dealer that sells Equus. Smart way to get to the up leveled altitude. Very good advice.

What is the recommendation to escalate to corporate. I don't know how (ironically since I sit in a corp role) and I have been reluctant to take a step towards that without understanding the complexities and dynamics. If you prefer to pm or reply here, either way I'd much appreciate that insight.

 

[037]

3 strikes and you can file a lemon complaint in new York. I am sorry to hear about your troubles, I've had some of my own with every Hyundai dealership I've visited in New York.

Currently, my poison of choice is LIC Hyundai (queens), they have looked at my TPMS issue 3 times and it's still poping up. It will be my 5th visit for it soon (a different dealership had a go at it before LIC was up).

I drive a 2012 for a good 2 years now, once the initial issues get fixed up, it's fairly smooth sailing from there. It's an excellent car in most respects, the dealership experience is unfortunately not so good.

LIC did offer me a loaner on the first visit and after wasting my time some they did offer a free oil change.

On another occasion, a tech decided to smoke in my car, I was offered a free "shampoo" service.

So...this manager while not being so great solves issues by throwing money at it, that may work for some.

Either way...it's a good car and worth fighting for. It's a value brand...customer service doesn't come cheap.

 

[WowCool]

Good input I finding a dealer that sells Equus. Smart way to get to the up leveled altitude. Very good advice.

What is the recommendation to escalate to corporate. I don't know how (ironically since I sit in a corp role) and I have been reluctant to take a step towards that without understanding the complexities and dynamics. If you prefer to pm or reply here, either way I'd much appreciate that insight.

My guide lines:- Dealer has 2 tries,
then I get Hyundai HelpLine involved.
If after the 3rd visit the issue remains I head it under "Saga"
Then it's a fax (with case numbers, dates etc..) direct to Hyundai Corporate of America/CEO (By name)..
Result -->> Immediate Action..