Long-term updates

[ShoNuff]

I've been following "the suspension issue" for a long time now, and originally opined that Hyundai had no responsibility to retrofit the suspension parts for unhappy '09 v6 owners. However, based upon subsequent information, namely that Hyundai made a mid-year production alteration in the '09 v6 production, I have to recant my position. I am fortunate to have purchased a v6Tech built in August of 08, after the suspension "update", and am happy with the ride - but I would feel rather gipped if I bought a car built before Hyundai modified the suspension for that same model year. Thus, Hyundai should offer a retrofit to those who purchased an 09 Gen built before the mid-year adjustment. Just my opinion.

 

[sandy]

One of the members (not me) contacted HMA and got the above reply. The exact response from HMA was posted on this forum months ago.

OUCH! This is the basis for the definitive statement on Hyundai's "official" position on the suspension???. To me, the above post says it all when it comes to how "facts" are thrown around to make ones point.

 

[Sayantsi]

I have compared the parts and posted the new part numbers. The information has been on the forum for a good while and I posted 12 steps to making the ride softer. Can't understand your post.

The problem is, your steps don't seem to work. Also, I don't think its the best way to resolve any issue with handling in general.

Caveat emptor. Its not like the suspension is some minor thing - it makes up the major character of a car. I still have a hard time understanding how someone buys a car without such due diligence, and then complains that they were suckered in or owed something. Hyundai competes in a free market, it designed its car a certain way and the consumer is free to evaluate and judge it against the competition. Hyundai hides nothing when it comes to its vehicles. Consumers are completely free to take them, test them, think about them, and then decide to buy them or not.

How a car rides is pretty basic to a car, its hard to overlook. If you bought a car and you don't like the ride, maybe you made a mistake in judgment. Maybe the allure of owning a discount Lexus was the draw, maybe it was just the new shiny thing, who knows. To claim that Hyundai is covering up a huge problem is ludicrous to me - its a first year product, and there will always be tweaks just like every first year car. If you're not comfortable with such a risk, don't buy first-year cars, or pay more attention before you drop $35-45k on one.

Auto manufacturers make minor updates to their vehicles all the time, so I think focusing on what Hyundai says about the suspension is making a mountain out of a mole hill. I can find similar suspension tidbits for just about any car for any year, its not unique to Hyundai.

 

[jwaters943]

Finally, someone with a bit of common sense! Thank you Sayantsi!

Love it, like it, hate it...it doesn't matter. Buyers remorse is hard to deal with, I get that, but please place the blame where it belongs. If you bought a new/unproven car in it's first year of production and didn't do proper research, including a thorough test drive, that's your fault, not Hyundai.

Maybe I should demand Hyundai give me new seats/door panels because the 2010 V6 Genesis now comes with the ultra premium leather (something I wanted in 2009, but could not get). Never mind the fact that I found the leather in my 2009 to be acceptable when I bought it, I've changed my mind. According to some peoples logic around here, they are 'admitting' that the standard leather offered on the 2009 was faulty or in need of fixing by changing it for 2010. They owe me damn it!! lol

 

[GripperDon]

My 12 step program works for me.

My test drive was not reveling. That is why car magazines have long term test reports. Everything is not evident in a 20 minute test drive. Good luck trying and to get a car for a multi day test drive. Also the stretching of the seat leather could not be determined in a test drive. Is the drive unacceptable is the stretched seat bottoms unacceptable. In either case there are things to do to remedy the situation. In the case of the seat material it is very evident as to what to change or buying a new seat bottom cushion. In the case of the harsh ride it was not so evident and that is why it took steps to determine what to do and Hyundai could have made it easier.

Your positions seem to boil down to Genesis and Hyundai being right in all things.

Finally I have proposed a set of steps for the suspension with the key part numbers change info and you have only said you don't think is the best way to solve any issue particularly a suspension problem. I agree with part of your sentence but not the total sentence.

I have felt that Hyundai should have owned up to problems, Like a home contractor or iPad maker. If their is a problem admit it and provide at least some minimal effort to provide customer satisfaction.

I had a Mercedes SLK320 that had soft cam shafts and they replaced the car not just the camshafts. I had a "S" class with a bad AC and they offered to buy the car back unasked (I declined) they then did the best they could to fix the AC.

I am saying that is, when a number of buyers express a difficulty with some primary part of the car not performing to their expectation Hyundai should co-operate with them to resolve the issue ans not stonewall or ignore their attempts to resolve it on their own. A simple: "This is the situation explanation" would have gone a long way toward solving the issue.

I look at the forum as a place to exchange information aimed at improving the enjoyment of the car, that is why on numerous posts I have tried to provide information or ideas or thought on how to get something done, regardless of it being about "Insulator Wax" For your car to how to eliminate the initial scree appearing on the Nav panel. Someone asked for the part number information so I supplied it in the simplest form possible "Order the part you want with the extension as -01 instead of -00.

If you don't like my 12 steps post some of your own don't say something negative and vague about mine that is not helpful. If someone doesn't like the way their seat has stretched, I offer a thought go to a upholstery shop and have it recovered in thicker material. I think that the premium vs the standard was not supposed to relate to the serviceability of the material but to an appearance or feel issue. But I would not tell the person with the stretched seat that he is wrong to think it is stretched but to offer aid on how to fix it. I don't think he made a poor test drive and it is his fault for not finding out ahead of time. I think that all of us first out of the box buyers are taking a chance on the car and expecting the company to be stepping up to make sure that out risk is shared with them for going out on a limb and buying first.

None of this has to do with the value of the car, the what we got for what we paid, We like the cars enough to keep them or cannot afford to sell them at a big loss, but that does not have anything to do with how the company behaves in supporting the purchaser. The individual posters did not make the cars and they are not being attacked.

So I am sure their are other ways to go about fixing the suspension, I say so, post them and then viewers will have two choices. Too many magazines and buyers have stated their unhappiness with the ride to ignore their comments as those of loons or crackpots. While many, maybe most are satisfied with the ride, then great they can read other threads that address areas they are interested in.

So I hope that is constructive. I am trying to post constructive comments and solutions and to make Hyundai aware that some have a problem and that they need to do more to assist the buyers with problems. Making disparaging comments about my post is not helpful to the goals of any forum. I really respectively suggest that you post some positive way you would solve the problem since you do not feel that mine are correct. Who knows yours may be much better and I would welcome them, Lord knows I did not spend much time typing mine up, but at least I tried. PS I have paid for 3 Hyundai products and the other two ride better and I am satisfied with my purchase, so I have no prior beefs with Hyundai. Finally I would think that they would seek out and be grateful to forums like these that provide the most valuable design info they can get, feedback from owners. Toyota is a good example of what happens when manufacturers don't listen to their buyers and act like only they know what is important or fair.

 

[Sayantsi]

Sorry Don, I didn't mean to say that your steps don't work for you, I just think they are not appropriate for everyone.

 

[jwaters943]

Great post Don. Honestly. I respect anyone who tries to find solutions to problems instead of just complaining about them.

There is always a place for honest discussion and constructive criticism. I just think some times certain people take it too far by posting the same thing in a number of threads and accusing others who don't agree of either working for Hyundai or being in denial.

Anyway, best of luck with your Genesis. Hopefully one day you'll be as happy with the suspension as you seem to be with the rest of the car.

 

[GripperDon]

Thanks to Rey! here is the best $7 you can spend, finds out they changed lots more than the shocks .......
http://genesisowners.com/hyundai-ge...Motors_Manuals_Literature?hash=item3caabf4e96.

 

[Duaine]

So now, we are not the only ones that know how rough the suspension is.

I have been gone a very long time and the only reason I stopped by is to see what was being said yet about the Genesis suspension problems. The following Motor Trend quote I basically said along time ago essentially.

"In fact, I'll go as far as to say the suspension tuning in this car is inferior to those of mainstream sedans like Camry, Accord, or even Hyundai's own Sonata. I have no doubt the second-generation Genesis sedan will address all these problems and that Hyundai R&D will learn to implement Lexuslike suspension tuning. But they aren't there yet."

Read more: http://www.motortrend.com/roadtests...dai_genesis_update_5/index.html#ixzz0nNw9VMa3

In my case I had said that my ex-Genesis rode far worse than my Elantra's, Sonata's, and even a Santa Fe. I wanted a luxury car when I had bought my 2009 4.6 Genesis. I couldn't use it to take my elderly parents anywhere. They rode in the back of it one time and that was it. Dad always made me drive his car after that if they wanted to tag along with us. Also our best friends and us always took turns driving when we went out. One ride is all it took for them as well. They always just offered to drive when I would bring up the fact that it was our turn.

It sure makes one hang their head in moments like those. It did however lead me back to happier times. Last September I got rid of the Genesis for a 2010 Buick Enclave CXL 2 AWD. I know I know it's a complete change of vehicle type. But even so the Enclave is a true luxury machine. Some of the same roads, which I never considered to be that rough really, that would cause spills of your favorite soft drink when sitting in the back seat of the Genesis has no effect on the big Buick.

It pretty much has everything the Genesis did except the powerful V-8 engine.
But it's got the high intensity handlamps that swival around the corners, Both front seats cool which is nice. And of course all the electronic toys.

The only two things I miss from the Genesis is the fun of the V-8 and the rain sensing wipers. But living in Iowa and trading when I did back in Sept. helped us in getting through a terrible winter here. The previous winter I just backed out of my garage with the Genesis and headed down the street and at the very first hill it came to a stop with the traction control hunting for something that just wasn't there. Yeah I could have bought snow tires but then again how luxurious is that?

At any rate to each his own. I gained a much more usable vehicle for my area. I got my luxury car and the versatility is great as well. Lower the rear seats and it's almost like a pickup for hauling things. The mileage for this 5000 lb. AWD isn't to bad. I average 19 mpg and I get around 24 mpg on the highway.

By the way the Buick dealer still has my Genesis. It only had 7000 miles on it.
I have chatted to them a few times about it. They said it would of sold on looks alone but where they have trouble is when it gets taken on test drives. My salesman told me that if he had known what I had meant at the time when I told him I didn't like the ride of the car when I traded it that he wouldn't have given me as good a deal. I don't think he was kidding either.

Anyway I hope the 2010's ride better now.

 

[Disaster]

In my case I had said that my ex-Genesis rode far worse than my Elantra's, Sonata's, and even a Santa Fe. I wanted a luxury car when I had bought my 2009 4.6 Genesis. I couldn't use it to take my elderly parents anywhere. They rode in the back of it one time and that was it. Dad always made me drive his car after that if they wanted to tag along with us. Also our best friends and us always took turns driving when we went out. One ride is all it took for them as well. They always just offered to drive when I would bring up the fact that it was our turn.

It sure makes one hang their head in moments like those.

I definitely think the V6 Genesis would have benefited from better suspension tuning but I've never got a complaint about the ride from passengers.

It did however lead me back to happier times. Last September I got rid of the Genesis for a 2010 Buick Enclave CXL 2 AWD. I know I know it's a complete change of vehicle type. But even so the Enclave is a true luxury machine. Some of the same roads, which I never considered to be that rough really, that would cause spills of your favorite soft drink when sitting in the back seat of the Genesis has no effect on the big Buick.

It pretty much has everything the Genesis did except the powerful V-8 engine.
But it's got the high intensity handlamps that swival around the corners, Both front seats cool which is nice. And of course all the electronic toys.

The only two things I miss from the Genesis is the fun of the V-8 and the rain sensing wipers. But living in Iowa and trading when I did back in Sept. helped us in getting through a terrible winter here. The previous winter I just backed out of my garage with the Genesis and headed down the street and at the very first hill it came to a stop with the traction control hunting for something that just wasn't there. Yeah I could have bought snow tires but then again how luxurious is that?

The Enclave is a really nice vehicle for Buick, inside and out. Unfortunately, I can't say the same for the new LaCrosse. I love the way it looks but it sacrificed visibility and rear seat comfort for styling. Looking out the back is like looking through a porthole. My head hit the headliner in the back seat. It is a shame because it is beautiful.

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[Bocatrip]

Being brought up in the 60s, I loved the muscle cars but would not go near an American car after the mid 70s. However, I will have to say that I am almost always intrigued by how far they have come with redesigning the newer Buicks. They are making some good looking cars! I'm intrigued, but won't go there.

 

[GripperDon]

I know one: If I could sell I would. I hate the Ride so much that the car only has 3800 miles and I have had it just a year.

After having bought 3 Hyundais I will NEVER buy another, soly on the basis of the terrible lack of MANUFACTURER support, NEVER contacting me to fix the terrible ride. Lousy way to ever think they will have a Luxury brand.

 

[Aquineas]

I would definitely recommend a Hyundai, specifically a Genesis. In fact, my best friend who runs an asset management company has been recommending them to his clients who have come to him to ask his opinion on cars (they know he's a car buff). His advice to them, "Go drive a Hyundai Genesis. I know what you're thinking, but do so anyway." I love my 2010. I have bigger issues with the steering, but that will be adjusted I'm sure down the line, and I certainly don't expect Hyundai to retroactively make the steering adjustments they make in future models to my car.

 

[bskinner]

Here is my best of both worlds situation. I love the "harshness" yet safe and very responsive ride of my 2009 loaded Tau V8 - most appropiate for around town business and outings. For the beach, the dogs and runs to Home Depot, etc - my "boat" - the 1998 TownCar at 157K with nary a problem except the radio went out. Just hoping the Genesis does so well. May not really find out - got my eye on the Equus.

 

[GripperDon]

OK

 

[Sayantsi]

I definitely think the V6 Genesis would have benefited from better suspension tuning but I've never got a complaint about the ride from passengers.

Me neither - in fact, two people have told me that they can read in the back seat without getting car sick, something they usually cannot do.

 

[6789]

I have been gone a very long time and the only .............
"In fact, I'll go as far as to say the suspension tuning in this car is inferior to those of mainstream sedans like Camry, Accord, or even Hyundai's own Sonata. I have no doubt the second-generation Genesis sedan will address all these problems and that Hyundai R&D will learn to implement Lexuslike suspension tuning. But they aren't there yet."


Anyway I hope the 2010's ride better now.

Good grief. Car and Driver in the July, 2010 issue rated the freaking ride of the 2010 Genesis sedan better than a Lexus ES350. Genesis a scored 9 out of 10 on ride quality. Plus Genesis had the quickest zero to 60 and best skidpad. And Genesis runs fine on regular unleaded unlike Lexus.

See http://www.caranddriver.com/reviews...parison_tests/2010_hyundai_genesis_3.8_page_5. [click on "Final Results" link]