MARCH 21, 2024 UPDATE TO CONNECTED SERVICES STOPPED MY REMOTE ACCESS, START, LOCK, ETC

[umstakwit]

I have a 2018 G80 that I love, and one of the features is my phone app ability to remotely access several features: start, climate start, lock and unlock doors. I was travelling last week, and noticed on returning 3/21/24 that I was suddenly no longer able to "remote climate start" my car. I checked further on the phone app and see that the last time I did so (or tried successfully) was 3/21/24. Sure would like to have that feature rectified.

These thumbnails don't really capture all that I am seeing, but it shows the doors are "unlocked," when they are not, for example. The thrid photo on the right shows where remote"control" of the "start" was working last on 3/21/24, and has failed every since then.

Thanks! Steve, Gulf Shores, AL

 

[JCtx]

Looks like your subscription might be over. It only lasts 3 years. You'd have to pay to get it reinstated. And there are 3 different levels, I believe. Log into MyGenesis, create an account if you don't already have one, and you should find your options there. Hope this helps.

 

[Mcc]

Was it parked in the exact same place on 3/21 and 3/25?
Door lock status is immaterial since you screen says it was last updated 5 days ago.

Also, in terms of service, you should probably have your Caps keys looked at, it seems to be stuck on.

 

[umstakwit]

Looks like your subscription might be over. It only lasts 3 years. You'd have to pay to get it reinstated. And there are 3 different levels, I believe. Log into MyGenesis, create an account if you don't already have one, and you should find your options there. Hope this helps.

Thanks ! I do renew annually, all three. I did this morning, on my own, go down and "reset" the "screen" by poking that little "hole" for 5 seconds, and over the course of the morning, it appears to have reset satisfactorily. I am currently able to start, lock, etc.

Steve