My Genesis experience

[Hutch2020]

Im new and thought I would share my experience with Genesis. The car was great until it wasn’t. We bought a 2020 G70 new from Colorado Springs and loved the car. When we had 30,000 miles on the car on September 15 it sputtered and left us stranded. We called Genesis care and the had it towed to the nearest dealership 4.5 hours away. After a week they called and said it was a computer update and it was fixed. They towed it back. A week later it broke again (same problem)….we again called Genesis care and it took a little longer but on October 4 the car was towed back to the dealership and we didnt see it for 116 days…our “case worker” told us that Genesis would reimburse us for a car rental and car payments made during this time. They finally fixed our car after many phone calls to the dealership it turned out to be a simple 02 sensor….Any backyard mechanic could have diagnosed and fixed this problem and a lot quicker too. It cost me $1,100 dollars to have them change the spark plugs (pre maturely) change the oil (that I just had changed) and service the fuel injectors (that didnt fix the problem). I was told today that because I was reimbursed for the car rental I would not be getting reimbused for the payments (Even though that’s what they promised). I was out of my car for 4 months.
it was an interesting experience. The car is nice, runs good, smooth but I have a sour taste from the customer service and mechanical expertise. I ordered a new GV70 and cancelled it today. I won’t be buying a Genesis again and I will tell everyone I know of my experience. I understand that all cars are expensive now days but when I paid $46,000 for this one I expected to get more that 32,000 miles out of it. The car is worth $23,000 today with 32k miles on it.

 

[Backslack]

Which dealership was this at that serviced your vehicle? I find it very hard to believe that they would deny a car still under bumper-bumper warranty.

 

[EdP]

They finally fixed our car after many phone calls to the dealership it turned out to be a simple 02 sensor….Any backyard mechanic could have diagnosed and fixed this problem and a lot quicker too.

Damn, you should have taken it to a backyard guy instead of the dealer.

Sorry to hear of you problem, sure would piss me off too, but that comment does not seem to have much of a basis.

 

[Hutch2020]

Damn, you should have taken it to a backyard guy instead of the dealer.

Sorry to hear of you problem, sure would piss me off too, but that comment does not seem to have much of a basis.

Not much of a basis? My point was a certified genesis mechanic should have been able to diagnose an O2 sensor sooner than 4 months. They changed 2 wiring harnesses, spark plugs , catalytic converters, oil, injectors, high pressure sensor, intake gaskets, high pressure pipe, fuel pump, roller tappet….my point was they just changed parts one after another. An 02 sensor would have been the first most logical part.
I took it to a dealer for expertise and because of the warranty.

 

[Hutch2020]

Which dealership was this at that serviced your vehicle? I find it very hard to believe that they would deny a car still under bumper-bumper warranty.

Oxendale Hyundai in Flagstaff Arizona. They warranteed everything exceot the $1,100 And didnt reimburse the rest like they said they would.

 

[Backslack]

Oxendale Hyundai in Flagstaff Arizona. They warranteed everything exceot the $1,100 And didnt reimburse the rest like they said they would.

Thanks, but I'm still not following. A rental has absolutely zero bearing on the honoring of a manufacturer's warranty. Either the dealership is lying to you or some crucial details are missing from your story.

 

[Hutch2020]

Thanks, but I'm still not following. A rental has absolutely zero bearing on the honoring of a manufacturer's warranty. Either the dealership is lying to you or some crucial details are missing from your story.

my story was probably confusing. I never said they didn’t warranty the car. They did. My issue with the customer service is the fact that corporate said they would reimburse me for my expenses as part of the Genesis customer service they offer. They didn’t. In the end they said no after they said yes in the beginning. And the fact that it took 4 months to fix a warranty issue.

 

[EdP]

Not much of a basis? My point was a certified genesis mechanic should have been able to diagnose an O2 sensor sooner than 4 months. They changed 2 wiring harnesses, spark plugs , catalytic converters, oil, injectors, high pressure sensor, intake gaskets, high pressure pipe, fuel pump, roller tappet….my point was they just changed parts one after another. An 02 sensor would have been the first most logical part.
I took it to a dealer for expertise and because of the warranty.

What codes did it give? What makes the O2 sensor logical? Surely you have a reason to state that.

 

[Hutch2020]

What codes did it give? What makes the O2 sensor logical? Surely you have a reason to state that.

Im not sure what code but when a car has a fueling issue a $23 o2 sensor makes more sense than a wiring harness, or catalytic converters.