Hi everyone,
I'm not sure if this is the right board to post this on but I wanted to give everyone a headsup about my situation with Doral Hyundai/Lehman Hyundai in Miami. I would avoid this body shop at all costs.
I apologize in advance for the LONG post, but want to make sure the whole story is out there.
I leased a 2015 Genesis earlier this year and was unfortunately in an accident on 8/25. When my insurance company gave me the option of where to take my car for the repairs, I thought taking it to the dealership for repairs would be the correct course of action; I was wrong. This is where all the issues came to fruition. It seems like the employees they have in the shop, either don’t care about the service that they are providing the clients, or don’t have proper training in servicing clients. I’m going to assume it’s the former.
After about 3 weeks of not hearing from anyone other than my insurance company, I decided to call and see what was going on. When I was finally able to get someone on the phone, I was told that my expected completion date was pushed back almost a month. Now, I’m not an unreasonable person and I understand that these setbacks happen, but why didn’t anyone call me and let me know what was going on? A simple phone call or email goes a long way. The person I spoke with couldn’t give me any answers as it seems the body shop office at Doral Hyundai doesn’t know anything that’s going on. I was then forced to look for someone in management to speak to as I wasn’t being helped. I found Frank's (Service Manager at Doral Hyundai) information online and sent him an email explaining what was going on. He emailed me back efficiently and directed me towards Arnold which is the body shop manager. Arnold called me the next day and went over the issues that were occurring. He was very pleasant to speak to and explained things thoroughly. He also gave me the information of the service advisor that was handling my case. This was the last time I spoke to him.
About two weeks go by and I reach out to Dwayne who is “in charge” of my car. He explained to me that they have been waiting for the insurance company to come out to do another inspection of the car for additional damages, and made it seem like the car has been sitting untouched for at least a week. Angrily, I called my insurance to find out what was going on. They gave me a detailed timeline of all the phone calls that they had made to Dwayne and how he was never available and/or never returned messages. At this point all of my confidence in your body shop had been exhausted.
I, AGAIN, had to waste time out of my day to try to figure out what was going on with my car as nobody from your shop would pick up the phone or email me to let me know what is going on. All I keep hearing as that additional damage to the vehicle is being found. I decided to get Hyundai corporate involved to try to at least get a loaner vehicle as it’s already been two months that my car has been in your shop.
I sent an email to corporate and they called to get a recap as to what is going on and I explained the whole situation. They wanted to reach out to the dealership to get their side of the situation. With little surprise, corporate had a difficult time getting in touch with anyone at the shop. She was finally able to get in contact with Arnold after about 2 days and he explained what was going on. Apparently, they were able to get the parts needed and the car would be ready in a week or so. So at this point, Arnold and Dwayne know that I am extremely upset and irate about this whole situation and they don’t even have the common decency to give me a call and let me know, or at the very least apologize for what’s happening.
I'm extremely frustrated at this point at the lack of service and utter disrespect that I've received from this place. Hyundai is marketing themselves as a "premium" car manufacturer and situations like this show that they're actually not.
Stay away from this place, go elsewhere.
I'm not sure if this is the right board to post this on but I wanted to give everyone a headsup about my situation with Doral Hyundai/Lehman Hyundai in Miami. I would avoid this body shop at all costs.
I apologize in advance for the LONG post, but want to make sure the whole story is out there.
I leased a 2015 Genesis earlier this year and was unfortunately in an accident on 8/25. When my insurance company gave me the option of where to take my car for the repairs, I thought taking it to the dealership for repairs would be the correct course of action; I was wrong. This is where all the issues came to fruition. It seems like the employees they have in the shop, either don’t care about the service that they are providing the clients, or don’t have proper training in servicing clients. I’m going to assume it’s the former.
After about 3 weeks of not hearing from anyone other than my insurance company, I decided to call and see what was going on. When I was finally able to get someone on the phone, I was told that my expected completion date was pushed back almost a month. Now, I’m not an unreasonable person and I understand that these setbacks happen, but why didn’t anyone call me and let me know what was going on? A simple phone call or email goes a long way. The person I spoke with couldn’t give me any answers as it seems the body shop office at Doral Hyundai doesn’t know anything that’s going on. I was then forced to look for someone in management to speak to as I wasn’t being helped. I found Frank's (Service Manager at Doral Hyundai) information online and sent him an email explaining what was going on. He emailed me back efficiently and directed me towards Arnold which is the body shop manager. Arnold called me the next day and went over the issues that were occurring. He was very pleasant to speak to and explained things thoroughly. He also gave me the information of the service advisor that was handling my case. This was the last time I spoke to him.
About two weeks go by and I reach out to Dwayne who is “in charge” of my car. He explained to me that they have been waiting for the insurance company to come out to do another inspection of the car for additional damages, and made it seem like the car has been sitting untouched for at least a week. Angrily, I called my insurance to find out what was going on. They gave me a detailed timeline of all the phone calls that they had made to Dwayne and how he was never available and/or never returned messages. At this point all of my confidence in your body shop had been exhausted.
I, AGAIN, had to waste time out of my day to try to figure out what was going on with my car as nobody from your shop would pick up the phone or email me to let me know what is going on. All I keep hearing as that additional damage to the vehicle is being found. I decided to get Hyundai corporate involved to try to at least get a loaner vehicle as it’s already been two months that my car has been in your shop.
I sent an email to corporate and they called to get a recap as to what is going on and I explained the whole situation. They wanted to reach out to the dealership to get their side of the situation. With little surprise, corporate had a difficult time getting in touch with anyone at the shop. She was finally able to get in contact with Arnold after about 2 days and he explained what was going on. Apparently, they were able to get the parts needed and the car would be ready in a week or so. So at this point, Arnold and Dwayne know that I am extremely upset and irate about this whole situation and they don’t even have the common decency to give me a call and let me know, or at the very least apologize for what’s happening.
I'm extremely frustrated at this point at the lack of service and utter disrespect that I've received from this place. Hyundai is marketing themselves as a "premium" car manufacturer and situations like this show that they're actually not.
Stay away from this place, go elsewhere.
