My issues with Genesis

[Cedricalm]

Honestly, i think the G80 suffers from the experience aspect. From my purchase to service i am continuously left wanting more. The roof cracking is not taken seriously and i am left debating just ttrading the car despite taking the hit in less than 3 years of ownership. I have had to chase the dealer for my wherls which started showing improper curing in the paint and had to go to corporate just for a repaint. The wheels co tinue to have issues but at this price point I feel let down by the brand. I owned a Hyundai Genesis Sedan from 2011 and never had such quality issues. Ive left my feedback on surveys with no follow up. So ive been frustrated that despite spending my time to give feedback it's obviously not taken seriously.

I seriously considered purchashing other Genesis brand models but reconsidered after the issues. My wife is not impressed with a 60k plus car having these issues in the first place but the lack of empathy from the dealer or brand.

Just my honest opinion. The actual car is superb. Love everything about the chassis and drive. Maybe better fuel efficiency if possible to keep things competitive.

 

[Jhon]

I have had none of your issues but I will dump mine when the 5 years warranty is up. Unless they get the service issues fixed, I will not come back. that being said, I personally have not had any service issues, but I also have not had any issues with my car. But if I get a new one and have issues..... In the case of my last car an Audi, and my wife's current car a BMW, I can get an appointment the next day for service. And they have plenty of batteries in stock.

 

[Tau]

From my purchase to service i am continuously left wanting more.

GMA and it's dealers have dug themselves a very deep hole since the brand launched in 2016. The new dealerships look great but a bad reputation is difficult to mend. Consequently, many current owners won't opt for another Genesis vehicle. (Below are the latest sales and service satisfaction rankings based on thousands of owner surveys. Prior years are not good either)