My Voice Response system doesn't understand me

[tallLeRoy]

If you spouse doesn't understand you, you are browsing the wrong forum.

The Problem

When using the voice response system, the blue ribbon gauge at the top of the navigation screen is bouncing close to the right side of the screen when no one is speaking. The system does not understand a word you say, regardless of who is speaking.

The Cause

The generation 2 Genesis center vents can be pointed at the Voice Response microphone. Your Genesis knows to reduce the fan speed when the microphone is in use, but it can't change the direction of the vents. My spouse does not like air blowing on her when she is in the car. So she sets the upper dash vents up and away from her. In the up and away position, the vents send a stream of air right past the microphone. The microphone picks this stream of air up as wind noise which drowns out anything you speak. So if the blue ribbon gauge is not hugging the left side of the screen when you are silent, put your hand up near the back left of the roof console. If you can feel air flow there, you have the problem described here. What the Voice Response system has to try and understand is a noise similar to what you hear when you blow on a public address microphone without a wind sock.

The Workaround

Redirect or close down the center dash vents until no air flow is felt near the microphone in the roof console. Your Voice Response system should have a much better chance of working the way Hyundai intended.

The Dealer Response

After putting in a new Ultimate Navigation unit, the problem still remained. The Dealer also updated the software to Version 9. The problem remained. We finally isolated the problem to the vent position. The dealer has related the details of the problem to Hyundai engineering. Whether we see a new microphone assembly with wind noise suppression is anybody's guess.

I hope this post can help someone.

LeRoy

 

[Nikgen]

If you spouse doesn't understand you, you are browsing the wrong forum.

The Problem

When using the voice response system, the blue ribbon gauge at the top of the navigation screen is bouncing close to the right side of the screen when no one is speaking. The system does not understand a word you say, regardless of who is speaking.

The Cause

The generation 2 Genesis center vents can be pointed at the Voice Response microphone. Your Genesis knows to reduce the fan speed when the microphone is in use, but it can't change the direction of the vents. My spouse does not like air blowing on her when she is in the car. So she sets the upper dash vents up and away from her. In the up and away position, the vents send a stream of air right past the microphone. The microphone picks this stream of air up as wind noise which drowns out anything you speak. So if the blue ribbon gauge is not hugging the left side of the screen when you are silent, put your hand up near the back left of the roof console. If you can feel air flow there, you have the problem described here. What the Voice Response system has to try and understand is a noise similar to what you hear when you blow on a public address microphone without a wind sock.

The Workaround

Redirect or close down the center dash vents until no air flow is felt near the microphone in the roof console. Your Voice Response system should have a much better chance of working the way Hyundai intended.

The Dealer Response

After putting in a new Ultimate Navigation unit, the problem still remained. The Dealer also updated the software to Version 9. The problem remained. We finally isolated the problem to the vent position. The dealer has related the details of the problem to Hyundai engineering. Whether we see a new microphone assembly with wind noise suppression is anybody's guess.

I hope this post can help someone.

LeRoy

The problem is with the Hyundai voice recognition system - it just plain sucks!! I know it's the Hyundai system at fault as the Google POI search through the same micropohone is almost flawless in getting voice input correct!

I can look up an address in the Hyundai system and it gets it wrong constantly. If I then search for the same address in the Google POI search - it get's it right almost 100% of the time!

 

[xsolara]

I have absolutely NO problems with voice recognition .....
maybe it understand NJ dialect :=)

 

[Daveminn]

The Hyundai voice recognition is one of the worse pieces of technology I have ever encountered. I take that from my experience with my 15 Genesis and a 14 Santa Fe and my voice and my wife's. When I want to make a phone call I just hold down the button and it goes to Siri which is much more accurate but of course requires an Iphone. For Directions I use my Blue Link google Feature which of course costs for a subscription.

 

[homeofstone]

My wife and I have no problems with the voice command system. Works more than 90% of the time. So my Genesis seems to understand our southern drawl Ya'11.

 

[Nikgen]

I have absolutely NO problems with voice recognition .....
maybe it understand NJ dialect :=)

I'm in NJ - born and raised here

 

[Nikgen]

The Hyundai voice recognition is one of the worse pieces of technology I have ever encountered. I take that from my experience with my 15 Genesis and a 14 Santa Fe and my voice and my wife's. When I want to make a phone call I just hold down the button and it goes to Siri which is much more accurate but of course requires an Iphone. For Directions I use my Blue Link google Feature which of course costs for a subscription.

Same here - I use Siri, the Bluelink Google POI search or just type it in - the Hyundai voice recognition is essentially worthless - and I've had numerous people try it with the same results - it gets it wrong far more than it gets it right

 

[Ernie3647]

Same here - I use Siri, the Bluelink Google POI search or just type it in - the Hyundai voice recognition is essentially worthless - and I've had numerous people try it with the same results - it gets it wrong far more than it gets it right

You know what's really sad my 2011 Genesis worked very good. I was even able to call up stored routes by name hardly ever missed. I guess they felt it wasn't that necessary with the google option available.

 

[Monolith2001]

I am in the "voice recognition in Genesis is hot garbage" camp. I can use every voice recognition system on the planet just fine including Bluelink Google Search that is in the car. The standard voice system works occasionally but not often enough for me to even be bothered.