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Need help with Hyundai Genesis 3.8 sedan 2013

egarth3

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Genesis Model Type
1G Genesis Sedan (2009-2014)
My car wouldn't start after several weeks of non driving. I bought a new battery..less than a year old. I've had to call AAA 3 different times. They come, use a jumper box not jumper cables and it starts right away.They jump the battery under the hood but told me there's a battery in the trunk. I need to drive it more but it's not starting again...dead. I don't want to pay for a tow but my battery is seemingly dead. What should I do? Why are there 2 batteries but AAA jumps the battery under the hood instead of the trunk. I need my car. I can't have it dead every time & I don't understand why there are 2 batteries(1 under hood & one in the trunk) AAA uses a jumper box, it immediately starts and drives great but, if I turn the car off it goes dead again. Help!!!
 
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There is only one battery, and it is in the trunk. There are jump posts under the hood for jumping the car off. I think you were just confused about what they were describing.
You have an electrical system problem that you need to get diagnosed and repaired. It's not going to correct itself. There seem to be a lot of problems with the battery cable clamps and/or the fuses on and near them. Go to a good independent shop with experience with this car, and they will probably sort it out fairly quickly.
 
I would suggest you purchase a portable jump starter to use for future low battery issues. They are available from places like Amazon for about a $100 and you can carry it in the trunk. This way you can start the car when there is a battery failure or problem.

Just because you replaced the battery a year ago does not mean its still good. As suggested above someone needs to check out the whole system, battery, charging system, and fix the problem and you should be good.

It would be a good idea to read the owners manual regarding the battery and under hood jump access posts. It would help you bunches.
 
My car wouldn't start after several weeks of non driving. I bought a new battery..less than a year old. I've had to call AAA 3 different times. They come, use a jumper box not jumper cables and it starts right away.They jump the battery under the hood but told me there's a battery in the trunk. I need to drive it more but it's not starting again...dead. I don't want to pay for a tow but my battery is seemingly dead. What should I do? Why are there 2 batteries but AAA jumps the battery under the hood instead of the trunk. I need my car. I can't have it dead every time & I don't understand why there are 2 batteries(1 under hood & one in the trunk) AAA uses a jumper box, it immediately starts and drives great but, if I turn the car off it goes dead again. Help!!!
Welcome. Moving this into our first generation section...
 
As others have said but to just put my 2 cents in:

1) A new battery could have bad Cells and making it an issue and this car is very power hungry so any defect in the battery will not go unnoticed. Have that checked by places like PepBoys or Advance Auto as they will quickly do a battery health check.
2) If the battery is still good then your alternator might be failing but again the above locations should be able to check the Amps put out by the Alternator if that's failing and subsequently not able to charge your battery and killing it every day/few days etc.
3) Another issue might be that you have a light stay on as the switch is not closing properly such as in the glove box, trunk etc. Do a quick visual check just in case.
4) There might be other wiring and/or fuse issues which are draining the battery if all the above checks out which will require more thorough diagnostics.

Shahhere

PS. There are 2 (I think) fuses in the trunk by the battery that you should take out and push them back in (inspect them while at it) as at times they might be come lose.
 
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See if this helps you in anyways (not my video lol):

Shahhere
 
If you're not to use the car for a long time, the trick is to use an intelligent charger and leave it on when you're not using the car. The problem is simple, there's too many electronic gadgets and computer on this car that you can't shut off. If you're not using the car, it is recommended that you leave a charger connected to your battery. I owned a 2012 Genesis Sedan /w Technology package and I never had a problem of the sort with it but I did read the whole user guide and there are a lot of things I've learned by reading it.
 
As others have said, the Genesis has only one battery - it's in the trunk area. There are "jumper cable hookup terminals" under the hood, covered by a plastic lid. That's what AAA uses. Those terminals are basically direct wires to the battery; they exist specifically for jumper cables.

Typical things that make a Genesis drain a battery in less than a week:
1: a bad door switch or trunk switch so one of the courtesy lights stays lit. Fold the back seat center armrest down and open the ski pass-thru plastic door... verify the trunk is dark.

2: On Tech package cars, the entire NAV+Stereo system has three states: ON, OFF, and Standby. When you first shut off the engine, the system reverts to the Standby mode; this is somewhat like the "sleep" mode of a laptop computer. If the engine stays OFF and all doors remain closed for 20 minutes or so, the system goes to the full OFF state. Any door/hood/trunk switch that fails to say "door is closed" will keep the system in Standby mode which will drain the battery in a matter of days. On my 2009 Tech, there is a small blue light on the CD/DVD slot; it blinks a few times as the system goes from Standby to OFF. See if your car (if it's a Tech package version) blinks the light within 30 minutes of shutting the engine OFF.

3: There should be a rubber bumper on the side of the hood - driver side, about half way between the windshield and the front of the car. This bumper pushes on the switch visible in the black plastic stuff surrounding the engine. That's the hood open/closed switch for the alarm. If this bumper is missing, or is too short (there was a TSB about this for early model year Genesis cars thanks to this forum), the bumper fails to push on the switch far enough. The alarm system and the stereo system interpret this is as "a door is open... we'll probably be driving soon so don't ARM the alarm and keep the stereo in Standby mode so it boots faster." There are several posts on this site about this bumper including references to the TSB.

4: The clamps that hook to the battery posts are somewhat intolerant of many aftermarket batteries. Basically they fail to grip the battery posts tight enough - replacement batteries seem to have slightly smaller in diameter posts and the clamps simply can't be tightened enough to grip them. This acts like a dead battery due to a bad connection. Some folks have experienced "total electrical failure" when trying to start the car - nothing works - but slamming the trunk lid or wiggling the battery wires cures the issue. A different battery, or inserting a thin shim of metal between the battery posts and the wiring clamps, fixes this issue.

5: There is a ground screw/bolt in the trunk area that may be loose or corroded. Scraping the paint under the bolt helps make a better connection to the bodywork. There are special washers, called "star washers, for electrical connections like this. Basically they are washers with many little tabs/ears on either the inside or outside; these ears are twisted. The washer ends up looking like a small propeller or turbine wheel. The bent ears dig into the body sheet metal and to the ground lug of the wire making a really good connection. I would add this type of washer if your car does not have one.

6: if a key fob is near the interior, the car systems again think "we'll be driving soon" and stay in Standby mode. One person on this forum had an issue where the battery would die after a few days and he had only one fob... the dealer lost the second one. It turns out the second fob was sitting in the windshield wiper area - not easy to eyeball but the onboard computers could detect it.

7: there are failure modes of alternators that causes the alternator to discharge the battery when the engine is OFF. Basically, a fault in the voltage regulator or a shorted diode (diode = electronic device that lets electricity flow in one direction only, similar in concept to a "check valve" in fluid/hydraulic systems) will cause the alternator to act almost like a short circuit to the battery when the engine is OFF. Yet the alternator will still be able to charge the battery (albeit slower than normal) when the engine is running. Some auto parts stores, and most places that sell batteries, can do "on vehicle charging system tests." By looking at "ripple voltage" they can detect bad diodes. Many places will do this test for free as it only takes a few seconds to do. Such failures typically do NOT illuminate the dashboard charging system warning light by the way.

I expect a few weeks is about the maximum time a Genesis can sit parked and locked, with the NAV+stereo in full OFF mode. A friend of mine has been out of town for over a year now; I have been taking care of her Honda CRV. If I don't drive it once every two weeks, it too struggles to start. When your car has problems... do the interior lights work? Do the dash gauges and warning lights illuminate if you just push the START button twice (foot off the brake pedal)? If so, that indicates some battery energy exists and that the battery cables aren't totally disconnected. Try turning ON the headlights... if they illuminate and stay reasonably bright for 10 minutes, the battery is fine. If they dim noticeably during that 10 minutes then the battery is low on capacity. Or the wiring is horrible.

mike c.
 
My car wouldn't start after several weeks of non driving. I bought a new battery..less than a year old. I've had to call AAA 3 different times. They come, use a jumper box not jumper cables and it starts right away.They jump the battery under the hood but told me there's a battery in the trunk. I need to drive it more but it's not starting again...dead. I don't want to pay for a tow but my battery is seemingly dead. What should I do? Why are there 2 batteries but AAA jumps the battery under the hood instead of the trunk. I need my car. I can't have it dead every time & I don't understand why there are 2 batteries(1 under hood & one in the trunk) AAA uses a jumper box, it immediately starts and drives great but, if I turn the car off it goes dead again. Help!!!
Hi , thats a parasitic draw. It was happening to my car this past summer and it sat for 2 months. I ended up doing due diligence and narrow the issue down. I took it to a hyundai dealership after narrowing down the possible issues (so the issue can actually be resolved). We narrowed it down to the connector cables that run from the battery in the truck into the actual car. I spent about 400-500 and the issue was resolved
 
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