New level of Dealer chutzpah

[Richard Mississauga]

So, this weekend, while driving my 2017 G80 *under full warranty), the blind spot monitors decided to go on strike. Both sides, while I was on the highway.

Yuck.

So I call the dealer and tell them that this needs to be fixed, can I have an appointment for Saturday? Ummm, "no" says the young lady, "we don't service Genesis on the weekends any longer." Wait, this will get better!

I point out to her that this is a safety issue. I would like a valet pick up please. Sure, she says, "We have an opening for Valet Service on September 20th".

I repeat that this is a safety issue. Please get me the manager on the phone. (this at 9:00 AM). She says "no problem, he will call you back.

At 3 PM, I call back for the manager. I get another person, a young man this time, who repeats all the same nonsense as above - No Saturdays, no valet for 6 -7 weeks, not a safety issue, etc. He promises that the Manager will call me back. Sigh.

After an hour, I call the Dealer's General Manager. (yes, I have his name and number). He agrees that it is in fact a safety issue, and he guarantees me that the manager will call me back very soon. He also adds that I should have valet service as soon as is possible.

About 5-ish, the Manager calls me back and apologies (poorly). His excuse for not calling me back all day was that he was busy. He openly states that the only reason he called me back was because his boss, the GM, told him to. He tells me that the blind spot monitoring is not a safety issue. I politely informed him that he was wrong. (He tried this a few more times and got the same response from me. - this isn't the AC or the radio, it is blind spots.

Finally, he commits to sending me a loaner on Thursday (this all happened on Tuesday) and fixing the car. We will see if that actually happens.

Rhetorical question: What planet do these people live on? (Rhetorical questions do not require an answer).

 

[joegr]

I do get where you are coming from, but I am on the "not a safety issue" side. There are lots of cars on the road without blindspot monitors. I wouldn't call them unsafe. I would call any driver that relies on blindspot monitors as unsafe. They are a great supplemental warning, because we all goof up now and then and it is truly great to have someone or something else watching out for us. I really like having the monitors on my cars, but I still drive other cars from time to time that do not have them.

 

[Tau]

Genesis Cares:

“AT YOUR SERVICE.​

True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.”

Talk is cheap!

 

[Richard Mississauga]

I do get where you are coming from, but I am on the "not a safety issue" side. There are lots of cars on the road without blindspot monitors. I wouldn't call them unsafe. I would call any driver that relies on blindspot monitors as unsafe. They are a great supplemental warning, because we all goof up now and then and it is truly great to have someone or something else watching out for us. I really like having the monitors on my cars, but I still drive other cars from time to time that do not have them.

Genesis themselves disagrees with you - The blind spot monitoring is prominently listed as a Safety Feature: Genesis G80, mechanical(engines) & safety features | Genesis USA

Further, the IIHS also disagrees: 2017 Genesis G80 4-door sedan

 

[RCH04]

Genesis Cares:

“AT YOUR SERVICE.​

True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.”

Talk is cheap!

It's better to undersell and over deliver vs. this approach. Especially during a period of dealer transition that's going on right now.

 

[PMCErnie]

I do get where you are coming from, but I am on the "not a safety issue" side. There are lots of cars on the road without blindspot monitors. I wouldn't call them unsafe. I would call any driver that relies on blindspot monitors as unsafe. They are a great supplemental warning, because we all goof up now and then and it is truly great to have someone or something else watching out for us. I really like having the monitors on my cars, but I still drive other cars from time to time that do not have them.

I’ll agree with joegr on this. Blind spot monitors are modern safety enhancement features, but a car won’t fail a safety inspection for lack of them.

As a matter of fact, I disabled them on my ‘22 Tucson because I think they lessen my driving safety. The outside mirrors are perfectly good enough for me.

 

[Richard Mississauga]

@PMCErnie Interesting views - Back in the day I got along fine driving cars with drum brakes, no seat belts, no air bags.... etc.

I suppose, since I was comfortable with that, anti-lock brakes, three point seat belts and air bags are not safety related either?

We seem to have lost touch with the English language - and reality.

Kinda reminds me of all the bike riders without helmets...... Please read

 

[Mcc]

@PMCErnie Interesting views - Back in the day I got along fine driving cars with drum brakes, no seat belts, no air bags.... etc.

I suppose, since I was comfortable with that, anti-lock brakes, three point seat belts and air bags are not safety related either?

We seem to have lost touch with the English language - and reality.

Kinda reminds me of all the bike riders without helmets...... Please read

I think that it certainly is a safety feature. And the car is less safe without it but the car is NOT unsafe without the blind spot detection. The same cannot be said for seat belts and helmets.

 

[csu87]

Genesis themselves disagrees with you - The blind spot monitoring is prominently listed as a Safety Feature: Genesis G80, mechanical(engines) & safety features | Genesis USA

Further, the IIHS also disagrees: 2017 Genesis G80 4-door sedan

safety feature =/= safety issue if its not there. if you cant be bothered to check your mirrors and blindspots without blindspot monitoring, you shouldnt be driving. Even if you have blindspot monitoring.

about a month out is what my dealer needs for valet service as well.

 

[Richard Mississauga]

Car was valet'd yesterday. I got a 2023 G80 (which I am tempted to keep )

I am sure that the one day valet as opposed to the 6 week valet had NOTHING to do with my conversation with the General Manager.

I am also sure that the world is flat.

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[PMCErnie]

Car was valet'd yesterday. I got a 2023 G80 (which I am tempted to keep )

I am sure that the one day valet as opposed to the 6 week valet had NOTHING to do with my conversation with the General Manager.

I am also sure that the world is flat.

Congrats. However, you may have bumped somebody who really had a safety issue with their car. Life is unfair.

 

[Richard Mississauga]

Congrats. However, you may have bumped somebody who really had a safety issue with their car. Life is unfair.

If you are trying to provoke me with this comment, no go. Try doing that to someone younger and more sensitive than me.

I didn't bump anyone, Ernie. the Genesis dealer did.

 

[PMCErnie]

If you are trying to provoke me with this comment, no go. Try doing that to someone younger and more sensitive than me.

I didn't bump anyone, Ernie. the Genesis dealer did.

Oh, no, I wasn’t faulting you for pushing yourself to the head of the line. GM’s and Service Managers need to handle such issues expeditiously when any customer camps in their office.

Actually, I’m more mystified that you equated your blind spot screen problem to an unsafe driving condition. I doubt you truly believe that yourself and I don’t think you convinced anyone here of that.

 

[Richard Mississauga]

Actually, I’m more mystified that you equated your problem to an unsafe driving condition. I doubt you truly believe that yourself.

When safety equipment fails, the car is less safe than it was with the equipment functioning. It is a concept of relative safety.

The car is LESS safe, not unsafe. It is less safe without seat belts, or mirrors, or radial tires, etc. Yet most of us can drive a car when that stuff happens. Losing functionality in any safety equipment reduces the relative safety of the passengers, hence the car is less safe. We get to UNSAFE when the brake fail, or the steering locks up.

Sigh.

As far as What do I truly believe? Without getting into a philosophical debate, I will take your reference to "true belief" to my concept of knowledge.

 

[Abuschauffeur]

Do I see a sense of entitlement here ?

I didn't bump anyone, Ernie. the Genesis dealer did.

On your behalf, Richard - on your behalf !

Notwithstanding the validity of your complaint, this is a poor retort to strengthen your argument, Richard.

 

[Richard Mississauga]

Notwithstanding the validity of your complaint, this is a poor retort to strengthen your argument, Richard.

Everybody's a critic...... sheesh

 

[Abuschauffeur]

...when the brake fail, or the steering locks up...

Richard, brakes and steering are not safety gadgets. When they fail there is no plan “B”.
However there is a plan B when the blind spot monitors fail. LOOK ! Don't spit the dummy - just LOOK !

There is an argument to be made that we all are too reliant on all this electronic safety fruit salad we have now in our cars. Murphy (or was it Confucius) said, if it can fail it will fail one day. So, be prepared.

Dummy, Australian slang

 

[Richard Mississauga]

Richard, brakes and steering are not safety gadgets. When they fail there is no plan “B”.

You are obviously too young to realize that there are plan B's for those... manual brakes (and as a last resort the Parking Brake) are there under the modern ABS systems.

Manual steering is also still there without the power assist.

Neither is fun, but they exist.

Doofus - Brooklyn Slang --

 

[Abuschauffeur]

You signed off with Doofus, Is this how I should address you from now on ? or do you prefer Richard ?

You said:
Quote - “or the steering locks up” - end of quote.
I give you my personal guarantee when the steering locks up there will be no plan B. (to steer the car)
But now you are talking about when the power steering mechanism fails. I agree though, neither are fun.

I also agree with you there being a plan B if the brakes fail. Just open the door and stick your left foot out and ride your heel.
(O.K., before you correct me here in OZ it is the right foot.)

This will be my last reply in this matter because I do not want you to paint yourself more and more into the corner.

It has been a while anybody called me young, you made my day.

P.S.
I do not retract from my assessment; steering and brakes ain't safety accessories.

 

[GenesisAdvisor]

Great example of my nightmare customer. Would not do you any favors. What are the chances the issue is not a factory defect? And what are the chances you won't bitch and moan about it?