If the fob works otherwise, you're probably just doing it wrong, as stated. The locking part is the weird step, but it's universal, I think. And the fob remote start does NOT require the Bluelink (or whatever Genesis calls it) subscription. That is for the app. By the way, does the engine shut off after you enter the car? I think Hyundais do that, and if that's the case with the Genesis too, it kind of defeats the purpose of the feature, no? I never use that, but just seems stupid if that's the case. On most other cars, you just touch the start button to energize the dash, etc, and you're good to go.
I'm new as of yesterday too, and need to read the entire freaking manual. Ha ha. Now will look how to program the custom drive mode, which is one of the few things I need to learn, since it's not a feature on the Palisade or other Hyundai vehicles. I'm quite familiar with the infotainment system already. Oh, and I also need to look into how to put my wife as the 2nd driver on the infotainment, so she can have her own settings. We were used to the Tesla, where you don't have to do anything, since the car detects your phone. Here, she'll have to press her memory button, AND click on her profile on the screen, right? Also have to see which settings are not programmable, just to know.