No corporate customer service- can't compete with the "Big Boys"

[MrMegadeth]

I'll bet he got an earful from some Quadrifoglio owners... Although, I've heard that the 2.0L's seem not to have nearly as many problems.

2.0 had a ton of issues....mostly with the infotainment stuff. But almost every Giulia owner on the site suffered from at least one event of the car losing power and going into limp home mode. Mine happened in the neighborhood at 20 mph...others happened to them at 60 on the highway.

First gen car, so it was understandable. FCA fighting and telling us we couldn't have the new software released to fix those exact issues...not understandable.

 

[LandOfConfusion]

Same here in Houston, at least at the one nearest me. If you bring in a Genesis with an appointment, they're at least a little more polite to you while explaining it will be at least an hour before anyone can even look at it.

Meanwhile, you'll have to sit in the Hyundai "chicken bus" with everyone else. Or take your free water & walk over to the Genesis showroom and sit in a G90 and play with the gadgets and look at brochures until you're tired of talking to the sales guy.

Yours has a Genesis showroom? Mine had a G70 sitting between a Sonata and a Santa Fe. I'm not exaggerating.

 

[skipgen]

2.0 had a ton of issues....mostly with the infotainment stuff. But almost every Giulia owner on the site suffered from at least one event of the car losing power and going into limp home mode. Mine happened in the neighborhood at 20 mph...others happened to them at 60 on the highway.

First gen car, so it was understandable. FCA fighting and telling us we could have the new software released to fix those exact issues...not understandable.

That bites...! But good to know. Had thought about picking up a 2.0L Giulia in the future. Hate to encounter one on the used market.

 

[skipgen]

Yours has a Genesis showroom? Mine had a G70 sitting between a Sonata and a Santa Fe. I'm not exaggerating.

Didn't say it was a big one. That G90 took up almost the whole floor!

 

[MrMegadeth]

That bites...! But good to know. Had thought about picking up a 2.0L Giulia in the future. Hate to encounter one on the used market.

A 2019 or a 2020 would be ok I'd bet. The 2017 and 2018 are a crap shoot.

 

[Twolf]

Same here in Houston, at least at the one nearest me. If you bring in a Genesis with an appointment, they're at least a little more polite to you while explaining it will be at least an hour before anyone can even look at it.

Meanwhile, you'll have to sit in the Hyundai "chicken bus" with everyone else. Or take your free water & walk over to the Genesis showroom and sit in a G90 and play with the gadgets and look at brochures until you're tired of talking to the sales guy.

Exactly like here in north Virginia. And they mix you in with everyone else even if you have an appointment. Great cars, but the dealer experience and service detract from it all - such a shame.

 

[Ixlr8]

Exactly like here in north Virginia. And they mix you in with everyone else even if you have an appointment. Great cars, but the dealer experience and service detract from it all - such a shame.

You must be going to the wrong Houston Genesis dealer. The one I bought my ‘20 G80 GT from has a VIP area for Genesis owners.
IMHO Hyundai is playing far above their capability by trying to support the Genesis brand in shared dealerships. My salesperson was not the caliber of employee that I was accustomed to dealing with at other premium automobile dealerships.
I really like the car, but I am very worried about the service I will receive. I can’t say anything bad about the service because I have not needed any yet.

 

[Trixie86]

You must be going to the wrong Houston Genesis dealer. The one I bought my ‘20 G80 GT from has a VIP area for Genesis owners.
IMHO Hyundai is playing far above their capability by trying to support the Genesis brand in shared dealerships. My salesperson was not the caliber of employee that I was accustomed to dealing with at other premium automobile dealerships.
I really like the car, but I am very worried about the service I will receive. I can’t say anything bad about the service because I have not needed any yet.

GT?

 

[Ixlr8]

GT?

Sport 3.3t, sorry

 

[Trixie86]

Sport 3.3t, sorry

I haven't had any service yet, but the buying process was a good experience. We shall see.

______________________________

Help support this site so it can continue supporting you!

 

[EdP]

I haven't had any service yet, but the buying process was a good experience. We shall see.

If the buying experience was good chances are you have a good dealer and the service will be good also. Like very other brand, there will be some dealers very good, other, not so much.

 

[skipgen]

You must be going to the wrong Houston Genesis dealer. The one I bought my ‘20 G80 GT from has a VIP area for Genesis owners.
IMHO Hyundai is playing far above their capability by trying to support the Genesis brand in shared dealerships. My salesperson was not the caliber of employee that I was accustomed to dealing with at other premium automobile dealerships.
I really like the car, but I am very worried about the service I will receive. I can’t say anything bad about the service because I have not needed any yet.

Which dealer was that? I use the one on 290, just because it's easy to get to from my house....

 

[Ixlr8]

Which dealer was that? I use the one on 290, just because it's easy to get to from my house....

Spring Hyundai