no sound and audio in my genesis

[RapidIPTV]

Hello
today i get problem with my genesis 2015 3.8 korean car audio!
i dont have any sound on my car now!
i check fuse , i reset sound system but no issue! system parking also no sound!
radio no sound!
before when i up volume to high ( MAX ) system sound crash ! but now when i turn on system i dont have any sound, any one can help to me?

best regards

 

[Sal Collaziano]

Hello. No sound at all... I wonder if disconnecting the battery would make a difference. Your car should be under warranty to at least it's not something you'd need to pay for...

 

[Richard Ft. Lauderdale]

This is a Genesis/Equus thing. There have been numerous discussions of this problem. This reminds me that I need to check mine. Yesterday there was no sound. It happens every now and then. Sometimes it just needs to have the engine turned off and back on. Sometimes it needs to be off for a longer period.
Numerous people have had the head unit replaced under warranty or at major expense if out of warranty.

 

[Richard Ft. Lauderdale]

Ok, just checked mine. Sound comes on for about 30 seconds and then goes dead. I am due for an oil change in a couple of weeks. I can live in silence till then. I will call and they will bring a loaner for as long as it takes to replace the head unit do an oil change and there is also a recall on the wiper motor.
There was a discussion of the warranty on the head unit a long time ago. On the older Genesis it was three years. I double and triple checked and on my 2013 Equus the head unit is five years. Mine is approaching four years. So I don't think I'll loose any sleep.

 

[Richard Ft. Lauderdale]

Now the radio works but not blue tooth for the phone. New phone is coming sometime today. Will see if that will connect.

 

[Sal Collaziano]

Thank you, Richard. Keep us posted...

 

[marinakorp]

It has been my experience that intermittent electrical issues are a result of battery issues.

Issue could be

Bad ground from the battery
Bad connections at the battery
Bad battery

there could also be a bad ground from the fuse box to the car... or the fuse panel).

Electrical issues are a pain to figure out...start with the easy stuff...tighten all of the connections at the battery

Don't expect the technician to tighten all connections at the battery...as was my case. They wanted to sell me a new battery, said they tried to charge the old one...etc... I looked at the battery, and the connections were loose. All has been good for 2 years sine tightening the connectios...

 

[Richard Ft. Lauderdale]

Today all sound is working and the new phone paired and is connected via blue tooth,

 

[RapidIPTV]

It has been my experience that intermittent electrical issues are a result of battery issues.

Issue could be

Bad ground from the battery
Bad connections at the battery
Bad battery

there could also be a bad ground from the fuse box to the car... or the fuse panel).

Electrical issues are a pain to figure out...start with the easy stuff...tighten all of the connections at the battery

Don't expect the technician to tighten all connections at the battery...as was my case. They wanted to sell me a new battery, said they tried to charge the old one...etc... I looked at the battery, and the connections were loose. All has been good for 2 years sine tightening the connectios...

I have tested battery connections and they were tight enough. I showed my car to a technician today and he said most probably the amplifier is the source of the problem. All fuses in fuse box and fuse panel seem ok.
The only thing that comes to my mind is replacing battery first and see if it works, then I will check my amplifier.

 

[mikemonster]

2011 Genesis
Multimedia system dead no display, no sound
I've had 2 issues with the multimedia system. 1st one was no audio but I had display. This self corrected after turning the car on off a few times and cycling through (pushing the buttons.
Today was more serious- No display and no sound basically dead. I read many of the reports on this issue and started with the fuses in the fuse panel on the left side of the dash. There are 2 fuses for audio I removed and checked 15A (OK) replaced then checked the 10A (OK) replaced. Then started the car and system is now working.

very strange I'm guessing there may be a low voltage being supplied to the multimedia system possibly for memory (?) or something and removing the fuses may remove power completely causing a reset. Anyway my system is working again ....for now.
mike

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[Hgreene716]

I have 2015 genesis coupe 3.8 ultimate and I just installed new pioneer radio on it and I'm not getting any sound at all from nothing. I unplugged battery for 15 minutes still no sound and checked and changed the amp and radio fuse and nothing please help or at least guide me the right way cause I tested everything g with the volt meter and checks good

 

[Rich20017]

2017 g90.
Not grounding issue because Bluetooth works . I was driving and pushed mute button on the steering steering. As it should muted. Later tried to in mute but no sound.